Hi,
We are glad to hear that you had a positive experience with the replacement of your Performance Plus 9.5 GPM Smart Non-Condensing Indoor Liquid Propane Tankless Water Heater. It’s great that Rheem’s customer service was able to assist you effectively and courteously.
It’s unfortunate that you had to deal with consistent issues with your older model, but it’s good to know that the replacement process was smooth and that the new model is working well for you. Your feedback about the excellent customer service you received from Rheem and The Home Depot is much appreciated.
Thank you for sharing your experience. We look forward to serving you in the future.
Derius