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Customer Reviews for Rheem Performance Plus 9.5 GPM Liquid Propane Indoor Tankless Water Heater

Internet #206934791

Model #ECO200DVLP3-1

Store SKU #1001770091

  • Continuous hot water for up to 3 showers at once–see Sizing Guide
  • Energy saving: Only heats water on demand
  • Compact size & wall-mount design free up more space in your home

Customer Reviews

  • 4.1
    out of 136 reviews
  • 70% recommend this product
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Showing 1-30 of 136 reviews
Just what the doctor ordered! Fill up a large garden tub to the brim with piping hot water. Teenagers taking an hour long shower no problem.
Quality machine endless hot water
by
Response from RheemFeb 14, 2023
Hi,

Thank you for this 5-star review! We are glad that you are enjoying your new tankless water heater. If you need assistance with your water heater, please call our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST.


Derius rheem
  • Verified Purchase
  • Recommended
Bought this unit to replace an older model Rheem tankless water heater that was over 15 years old...
Bought this unit to replace an older model Rheem tankless water heater that was over 15 years old. Paid $500 for a local plumber to install, and it came out great. If you don't want to install yourself, pay for a local plumber to do the install, because I looked nto the Home Depot professional install service that they offer, and they told me that they start at over $3000 even for just a simple swap out. This water heater is great, I love how quiet it is, and it kicks on at a much lower water flow rate than our old one. Before, we had to wait for the toilet to stop running for the water pressure in the house to build back up before the water heater would sense enough pressure to kick on so we could wash our hands. Thankfully not the case anymore with this one. Now, even turning the sink on to just a trickle, the water heater will still kick on. This unit comes with everything you need, (valves, power cables, etc.) besides the concentric vent kit sold separately. This vent kit can get pricey if you need to run it all throughout your house. We only needed the smallest kit they sell, which is the 90 degree bend and the outside vent itself, so we paid $90 so not really a huge deal. Love endless hot water! I'm hoping this one will last as long as our old one!
by
    • Recommended
    13 found this review helpful
    Pretty straight forward install. The concentric vent was a bit of a surprise and expense but I g...
    Pretty straight forward install. The concentric vent was a bit of a surprise and expense but I got it handled ok. Excited to see how it performs.
    by
    • Verified Purchase
    • Recommended
    4 found this review helpful
    Very easy install, continued hot water. A++++
    Very easy install, continued hot water. A++++
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    Very good
    Very good
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    Replacement for a slightly older model that had, we came to learn, consistent issues in one particular aspect, ultimately resulting in units leaking. RHEEM phone customer service was top notch: courteous, clear, friendly and led us easily through product replacement under their warranty. Had to pay a few hundred dollars more for newer version, but we picked up at local Home Depot, installed and no issues in any aspect of this entire task. Never had better CS from any company. RHEEM is great & HD easy, too.
    by
    Response from RheemJul 16, 2024
    Hi,

    We are glad to hear that you had a positive experience with the replacement of your Performance Plus 9.5 GPM Smart Non-Condensing Indoor Liquid Propane Tankless Water Heater. It’s great that Rheem’s customer service was able to assist you effectively and courteously.

    It’s unfortunate that you had to deal with consistent issues with your older model, but it’s good to know that the replacement process was smooth and that the new model is working well for you. Your feedback about the excellent customer service you received from Rheem and The Home Depot is much appreciated.

    Thank you for sharing your experience. We look forward to serving you in the future.


    Derius rheem
    • Verified Purchase
    We bought our first’s Rheem Tankless Fifteen years ago. The same model fit and function perfectly. Flawless performance for another fifteen years. Th?nk you
    by
    Response from RheemFeb 15, 2024
    Hi Robin,

    Thank you for this 5-star review. For additional assistance with your water heater, please call our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.

    Derius rheem
    • Verified Purchase
    1 found this review helpful
    Heater was easy to install … instructions very clear .. have only been using it for a week now but so far is doing great
    by
    Response from RheemNov 1, 2023
    Hi,

    Thank you for this 5-star review. We are glad that the installation of your new water heater was simple and easy for you. For additional assistance with your water heater, please call our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.

    Derius rheem
    • Verified Purchase
    It was the wrong one it came in a natural gas box
    by
    Response from RheemOct 26, 2023
    Hi,

    Thank you for this review. We apologize for the inconvenience you have experienced and hope this issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

    Derius rheem
    • Verified Purchase
    Works for our home as described in the description. No cold spots. very happy
    by
    Response from RheemOct 5, 2023
    Hello Kathy,

    If you are happy, then we are happy! Thank you for the 5-star review and for choosing Rheem for your home!

    Isaiah rheem
    • Verified Purchase
    Professionally installed per directions. Unit threw every code known to man. Replaced with equivalent Rinnai, also purchased at Home Depot. The Rinnai worked flawlessly.
    by
    Response from RheemSep 7, 2023
    Hello,

    Thank you for your review and feedback. We apologize for the inconvenience you may have experienced with our product. We always strive to provide a quality product and customer experience. We will certainly take your feedback to help our current and new customers have a better experience and product.

    Isaiah rheem
    • Verified Purchase
    Had a little trouble starting correctly, some loose fitting fixed and all was well
    by
    Response from RheemAug 25, 2023
    Hi Steve,

    Thank you for this 4-star review. We are glad that all has been well with your new water heater. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.

    Derius rheem
    • Verified Purchase
    by
    • Verified Purchase
    I hate giving it a poor rating as it might have been fine had the published specifications not been so misleading. It just said there was just 5" exhaust, but what it had a 5" CONCENTRIC exhaust. It would have needed much more work than I could afford to replace my old heater.
    by
    Response from RheemAug 25, 2023
    Hi,

    Thank you for this review. We apologize for the inconvenience you have experienced with the misunderstanding of the specifications and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

    Derius rheem
    • Verified Purchase
    The last tankless lasted 15 years. We hope this one will too :)
    by
    Response from RheemJun 27, 2023
    Hi Deborah,

    Thank you for this 5-star review. We are glad that your previous tankless water heater lasted so long for you and hope your new tankless water heater works even longer. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.

    Derius rheem
    • Verified Purchase
    1 found this review helpful
    The rheem tankless was easy to install in the...
    The rheem tankless was easy to install in the place where the old tankless heater had been. the only issue was the vent pipe was not available locally and had to be ordered.
    by
    Response from RheemJun 22, 2023
    Hello Mary,

    Thank you for the 4-star review and thank you for choosing Rheem for your water heating needs.

    Isaiah rheem
    • Verified Purchase
    No hot water after install. Large plumber bill trying to...
    No hot water after install. Large plumber bill trying to trouble shoot with Rheem . No solution found faulty unit.
    by
    Response from RheemApr 19, 2023
    Hello Jeffrey,

    We apologize for the inconvenience and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

    Isaiah rheem
    • Verified Purchase
    by
    • Verified Purchase
    Replaced to this model same gpm works like a...
    Replaced to this model same gpm works like a champ.
    by
    Response from RheemFeb 23, 2023
    Hello Quinten,

    Thank you for the 5-star review! Glad to hear you are enjoying your new Rheem Water Heater!

    Isaiah rheem
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    Works great and easy to install...
    Works great and easy to install
    by
    Response from RheemFeb 2, 2023
    Hello,

    Thank you for this 5-star review! We are glad that installation was easy, and you are enjoying your new water heater!

    Isaiah rheem
    • Verified Purchase
    by
    • Verified Purchase
    The Rheem tankless water heater works great....
    The Rheem tankless water heater works great.
    by
    Response from RheemJan 26, 2023
    Hello,

    Thank you for the 5-star review! Glad to hear you are enjoying your new Rheem Water Heater!

    Isaiah rheem
    • Verified Purchase
    Disappointed buyer
    Advertised to call for installation but nobody in my state knows how it does install it
    by
    Response from RheemJan 24, 2023
    Hi,

    Thank you for this revied. We apologize for the inconvenience and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

    Derius rheem
    • Verified Purchase
    I have my tank installed for one month, on this...
    I have my tank installed for one month, on this pass month I haven’t no problem, it’s to soon to tell, I will give my review o after 3 months
    by
    Response from RheemJan 20, 2023
    Hi Marcos,

    Thank you for this review! If you need assistance with your water heater, please call our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST.


    Derius rheem
    • Verified Purchase
    by
    • Verified Purchase
    1 found this review helpful
    Just part of what you need
    They fail to tell you that you HAVE to purchase another $300 in extras to make the installation
    by
    Response from RheemNov 17, 2022
    Hi Don,

    Thank you for this 5-star review! If you need assistance with your water heater, please call our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST.


    Derius rheem
    • Verified Purchase
    Way too hard and expensive to install...
    Way too hard and expensive to install
    by
    Response from RheemOct 5, 2022
    Hi Charles,

    Thank you for this review. We apologize for the inconvenience you have experienced with installing your water heater. Please call our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST at your earliest convenience. One of our experienced analysts will be happy to assist you with technical questions and installation specifications.

    Derius rheem
    • Verified Purchase
    still has a small temperature variation...
    still has a small temperature variation
    by
    Response from RheemSep 19, 2022
    Hi,

    Thank you for this review. We apologize for the inconvenience that you have experienced because of the temperature variation on your water heater. The water heater that you have reviewed includes a 12-year heat exchanger warranty, a 5-year parts warranty, as well as a 1-year labor warranty. Please call our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST at your earliest convenience. One of our experienced analysts will be happy to assist you with parts questions, as well as potential service options available to you.

    Derius rheem
    • Verified Purchase
    Showing 1-30 of 136 reviews

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