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Customer Reviews for Royal Gourmet 3-Burner Propane Gas and Charcoal Combo Grill

Internet #303850464

Model #ZH3002-S

Store SKU #1002875099

  • 3 stainless steel burners, with 25,500 BTU output
  • Firebox is made of organic silicone material, high heat tolerance
  • Charcoal side provides height-adjustable pan and air vents

Customer Reviews

  • 3.8
    out of 152 reviews
  • 61% recommend this product
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Showing 1-30 of 152 reviews
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Grill works good and met my expectations...
Grill works good and met my expectations
by
  • Verified Purchase
The grill was shipped to our home. Some of the pieces were bent. My husband had to fix some of it...
The grill was shipped to our home. Some of the pieces were bent. My husband had to fix some of it. The assembly instructions are vague. I guess you get what you pay for.
by
  • Verified Purchase
I bought this to teach my sons how to grill.It's...
I bought this to teach my sons how to grill.It's easy to use easy to clean we love it!
by
  • Verified Purchase
After purchase, this grill combo, my family, and I ...
After purchase, this grill combo, my family, and I have enjoyed cooking our meat on it, very convenient and easy to clean it out. One thing I did not like is the assembly it took us almost 3 hours to put it together, but so far we love it.Thank you.
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  • Verified Purchase
1 found this review helpful
Propane side did not work after 6 months. Labor intensive...
Propane side did not work after 6 months. Labor intensive to troubleshoot to figure out and cost additional money to get it fix.
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  • Verified Purchase
2 found this review helpful
Husband loves it...
Husband loves it
by
  • Verified Purchase
We've used it 2 times since putting it together. Works great
We've used it 2 times since putting it together. Works great
by
  • Verified Purchase
  • Recommended
THERE IS NO WAY TO SEAL OF CHARCOAL SIDE TO CONTROL TEMP
Every single thing about this grill sucks. I got it for Christmas in 2018. Parts were drilled incorrectly and it was a pain to put together but I did it with a little extra drilling. The charcoal sits entirely too close to the grill grate even when it is cranked to down. On top of that, THERE IS NO WAY TO SEAL IT OFF TO KILL FLAME UP AND CONTROL TEMP. I used it for the last time tonight tomorrow its going elsewhere.
by
    3 found this review helpful
    It looks good...it performs good...the upper tray discolors rather fast but in all it performs. T...
    It looks good...it performs good...the upper tray discolors rather fast but in all it performs. The shipping conditions were rather poor...dings and folded parts...
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    The instructions were not very clear on a few steps....
    The instructions were not very clear on a few steps. The grill is good, but could be better...placement of things for example.
    by
    • Verified Purchase
    Over all I am happy with my purchase. The best...
    Over all I am happy with my purchase. The best part was having it assembled for FREE by my local Home Depot after ordering it online. The propane portion is a little smaller than I expected but I can cook up to 9 hamburgers at a time. I have not tried the Charcoal side yet. Lights well. Cooks evenly. Good grease drainage. The weakness is the plastic larger rear tires and one bent against the wind when I had it strapped in the truck to drive it home. I also wish it had a side burner (but I knew it didn't when I bought it).
    by
    • Verified Purchase
    Instructions are not very clear on some assembly....
    Instructions are not very clear on some assembly.
    by
    • Verified Purchase
    Grill itself is good, exactly what I wanted. Parts were not labeled, and this made assembly a bit...
    Grill itself is good, exactly what I wanted. Parts were not labeled, and this made assembly a bit complicated. Some parts arrived bent but not to the point that we couldn't bang back into place, just unacceptable packing issue. It was more than just one piece so I was not happy almost packed it back up and returned, but hubby made it work.
    by
    • Verified Purchase
    1 found this review helpful
    It showed issues like it had been dropped really hard...
    It showed issues like it had been dropped really hard on propane side a few screws wouldn’t go in because there was hard debris that would not let screw to be threaded in to position
    by
    • Verified Purchase
    1 found this review helpful
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    1 found this review helpful
    Very low quality grill ...
    Very low quality grill
    by
    • Verified Purchase
    Product was easy to assemble and cooks a great steak.
    Product was easy to assemble and cooks a great steak.
    by
    • Verified Purchase
    • Recommended
    Not really easy to assemble if your not a person...
    Not really easy to assemble if your not a person who’s into things like that because the fact the labels not on the parts or it would have been quite easy besides that it’s a great grill
    by
    • Verified Purchase
    1 found this review helpful
    One of the burners doesn't work called and the lady doesn't know what to do and the other numbers...
    One of the burners doesn't work called and the lady doesn't know what to do and the other numbers they gave don't work
    by
    • Verified Purchase
    The grill was hard to assemble,plus the grill was dinted...
    The grill was hard to assemble,plus the grill was dinted
    by
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    I love this grill, I brought it because I never...
    I love this grill, I brought it because I never had a gas grill in my life, always used charcoal, so I wanted one but I wanted both.This grill was smaller in person than the online photos, I’m glad because I didn’t want such a HUGE grill. It’s perfect because I keep it on my covered porch.
    by
    • Verified Purchase
    3 found this review helpful
    It’s fantastic ...
    It’s fantastic
    by
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Wasn’t too easy to assemble. It was worth it...
    Wasn’t too easy to assemble. It was worth it though. It’s easy to use my kids love it and use 3-4 days a week
    by
    • Verified Purchase
    It came with a few dents but I was able...
    It came with a few dents but I was able too fix most.
    by
    • Verified Purchase
    The ash tray was bent when I picked up but...
    The ash tray was bent when I picked up but works great. It was just we were looking for. Even took out the warrenty on it
    by
    • Verified Purchase
    If you want convenience of gas w/ optional Charcoal fantastic.
    If you want convenience of gas w/ optional Charcoal fantastic.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 152 reviews

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