Hello!
Thank you very much for your feedback on our FastTrack Garage Ladder Hooks! We are very sorry to hear about your experience with it and we sincerely apologize for the inconvenience caused! It should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Rubbermaid Consumer Care