Customer Reviews for Sterling STORE+ 30 in. W x 75.875 in. H Five-Piece Direct-to-Stud Shower Wall Surround Alcove in White

Pano, this is Jessica with Sterling Customer Service. I'm sorry to see you aren't completely satisfied with your Sterling product. We would like to connect with you to learn more about your experience and find out how we can help. Please email our Customer Service team directly at KohlerCustServ@kohler.com. We are here and happy to help! –Jessica P. Sterling Customer Service.

Hi Tammy, we appreciate your feedback regarding the STORE+ end wall set. We apologize for any inconvenience you’ve experienced. Our team takes product quality seriously, and we understand your concerns. While we strive to create durable and reliable products, we acknowledge that occasional issues may arise. We encourage you to reach out to your point of purchase directly to inform them and set up an exchange. Should you need additional assistance, please do not hesitate emailing our team at KohlerCustServ@kohler.com. Kindly, Sarah S. Sterling Customer Service

Hi JenKen, my name is Meli with Sterling. I am sorry to read that the walls on your Sterling Store + are not aligning. We would like to assist you in getting this resolved. Please email our customer care team at KohlerCustServ@Kohler.com so we can investigate this further. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Sterling Customer Service

Hello, my name is Quinn with Kohler Co. I am sorry to read that the box was damaged and that there were broken clips. I would like to help get this resolved for you. When convenient please email us at KohlerCustServ@kohler.com with the model number of the door and contact information. I look forward hearing from you soon! Quinn Kohler Customer Service.

Hi Janet, my name is Meli with Sterling. I am sorry to read your Store + wall set toilet arrived in an open box and damaged your landscaping. This is nothing we expect from the delivery services offered through The Home Depot and have documented this incident for their team to review. Items purchased on homedepot.com or directly through The Home Depot can be returned to the store. Please bring your shipment confirmation email, order confirmation email or packing slip for ease of return. Most products have a 90-day-from-purchase return policy. Your local Home Depot store will be able to help you process a return and order a replacement. I apologize for any inconvenience this has caused, if we may be of further assistance, please contact our customer care team at KohlerCustServ@kohler.com. We are here to help. Sincerely, Meli A., Sterling Customer Service

AuntieR, my name is Jessica with Sterling Customer Service. I am sorry to hear you are not satisfied with the Store+ shower wall. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Sterling Customer Service.