Customer Reviews for STERLING Ensemble 60 x 30 Alcove Shower Pan Base with Right Drain in White

This shower sis superior to any others available. Very easy to install also. The delivery guys or somewhere in route damaged top of wall in one place but it stilllioks great and no issues can be seen

THREE DIFFERENT TIMES OVER A TWO FULL MONTHS OF WAITING , THE SHOWER CAME IN DAMAGED!!! THREE TIMES!! NEVER BUY AGAIN FROM HOME DEPOT.

This is a great unit, easy to install; however, it would be helpful to have installation instructions available online for plumbing prep! HD was not able to assist with this in anyway. They are happy to sell you products but are not helpful when it comes to installation guides.

Returned the product as it was cracked when packaged was opened.

I bought this for my new shower because I didnt want cold tiles under my feet. This is convenient, not slippery and easy to clean. Highly recommend.

I bought this because its exactly what we needed….. i had to return it due to cracks along edge that carried onto the face…. The second one we got we inspected the boxes and they were good…. Hot it home and after installing the base and the back wall… I noticed a crack in the side wall…. The packaging for these is offer very little protection… because this was bought as a kit, it needs to be returned as a kit, and with the base already installed. I cannot do that… now I’m stuck with it!

had to get 3 complete orders to get one that was good using parts from all 3 what a joke. The shipping company is the problem

Can’t really rate the quality of the product fairly due to the fact I had to return the first 2 shipments due to damage. The manufacturer needs to come up with a way to package the product to prevent damage during shipping.

Very nice shower enclosure, it did take ordering a few times as they were delivered to the store damaged but sturdy and we just starting using it but happy with our purchase!

Item damaged terribly. Now Returned company keeps saying they will pick up and then they don’t show up Bad experience!!!

Love the product just wish you still carried them in the store. Second one I have bought ,, last one was shipped and damaged. Driver never gave 1/2 hour courtesy call they said they would. Left delivery outside in winter weather.

THIS PRODUCT WAS DAMAGED WITH TORN/SMASHED PACKAGING. DRIVER SAID THEY WERE NOT PERMITTED TO OPEN AND IF WE OPENED THEY WERE NOT PERMITTED TO RETURN. THE DAMAGE WAS EXTENSIVE ENOUGH WE WERE ABLE TO REACH IN AND FEEL BASE WAS BROKEN SO WE REFUSED DELIVERY. THESE SHIPPERS HAD OUR LARGE BOX ON A PALLET WITH ITEMS PILED ON TOP. THEY OBVIOUSLY HAD MOVED OTHER DELIVERIES ON TOP OF OURS AS EMPTY PALLETS WERE PILED IN FRONT OF IT. DELIIVERY DRIVER SAID HOME DEPOT ONLY SHIPS DAMAGED MERCH, WHICH I KNOW IS BS. I WISH WE COULD PICK UP THIS PRODUCT AS IT SHIP FROM ONLY 30 MILES AWAY. SINCE OUR CONTRACTOR IS WAITING ON DELIVERY, I HAD TO RE-PURCHASE FOR "FAST" DELIVERY ( 9 DAYS FROM NOW) & WAIT FOR A REFUND AFTER SUPPLIER VERIFIED MY REFUSED DELIVERY. NOT SURE ABOUT PRODUCT, BUT DELIVERY COMPANY IS TOTALLY INADEQUATE.

Had 2 showers units delivered very damaged. Bought 3rd, got it home severely damaged. Return back to Home Deport only to find 3 more in stock all damaged.

Right side panel was cracked. It should have been replaced. We’ll see if a repair kit works

Pros: I like that it has weep channels for any water that gets behind the tiles/panels. I know that the non-slip surface on Sterling pans works very well from previous experience with them. Cons: compared to Dreamline, the Sterling pan feels very thin, light, and flimsy. Maybe not an issue when you set it in mortar, but the quality difference it immediately obvious. Also Sterling requires you to fasten the pan to the studs with clips that make it difficult to set the wall board without furring out the walls. Dreamline relies on the mortar alone to keep it stable, and the wall board floats above the flange and gets sealed. I prefered the Dreamline for these two reasons and I returned the Sterling.

Back wall and end wall were broken when we opened the box. Very disappointed

If you order this shower unit expect cracks or busted edges when they arrive to the store. Regardless of how the package looks, insist on store associates opening and inspecting all panels and base for cracks. This is common with the Sterling brand, as their packaging is less then desirable. It's been this way for years with no improvement. I'm writing this review to give heads up to others. The last two shower back walls I picked up were damaged beyond use. Do better Kohler.

The Sterling Store+ shower and surround is a great product, I recommend it to anyone who wants a good quality and affordable diy shower or tub.

Had to return and order twice because it was broken