Customer Reviews for Samsung 24 in. Top Control Tall Tub Dishwasher in Fingerprint Resistant Stainless Steel with AutoRelease, 3rd Rack, 48 dBA
- Quiet wash cycles at 48 dBA
- AutoRelease™ door to improve drying performance
- StormWash™ dishwasher jets powerfully clean tough-to-reach spots
Customer Reviews
Jul 19, 2024
Racks Rust
We got this dishwasher about 4 years ago. The racks are complete junk. They are all rusty already. The one wheel for the top rack rusted off. I have been working with Samsung for 2 months for replacement ones and still battling.
by
Response from SamsungJul 22, 2024
Hello there,
We understand how disappointing it can be if the condition of your dishwasher falls short of your expectations. We want to speak to you directly to provide support and see our options for your racks.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147357910, to help our team pull up your information when you message us.
Have a great day.
-John
We understand how disappointing it can be if the condition of your dishwasher falls short of your expectations. We want to speak to you directly to provide support and see our options for your racks.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147357910, to help our team pull up your information when you message us.
Have a great day.
-John
Jun 3, 2024
Rusty after 1.5 years
We bought an older version of the same model that was discontinued. The top and bottom racks are both rusted after only 1.5 years. Replacement racks are over $200 each. Honestly it wasn’t ever very good at washing. The spacing of the tines in the bottom rack didn’t make any sense. Never buying Samsung again.
by
Response from SamsungJun 4, 2024
I know how frustrating this can be. Let's share some tips to prevent this from happening, Matt.
To help prevent further rust on the dishwasher racks, please follow the suggested cleaning guide below. Also, please click on the embedded links for additional help.
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147205075, to help our team pull up your information.
Have a great day!
^Chrystel
To help prevent further rust on the dishwasher racks, please follow the suggested cleaning guide below. Also, please click on the embedded links for additional help.
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147205075, to help our team pull up your information.
Have a great day!
^Chrystel
May 20, 2024
2nd samsung diswasher, horrible.
This is my 2nd Samsung dishwasher. First expensive rainfall one died after 4 years. Replaced with this mode. It is much louder than original (even though it stated it is quiet) and has gotten louder over time. Dish washing performance is shaky. I always pre-rinse but its 50/50 if dishes will be spotless. Two years in, the bottom two racks are rusted, motor is making horrible noise, and electrical computerlike sounds coming from unit when water fills. Avoid Samsung dishwashers at all costs.
by
Mar 16, 2024
Barely a month in and started comming apart
a month after we had this dishwasher and with barely 1-2 times weekly use the inside liner started to come apart and that makes the drawers impossible to pull out. i contacted customer service for samsung and they said they would send out someone to repair and never actually followed through. the customer care guy christian ignored my messages and no further solutions were offered or alternative choices to help fix the manufacturer issue was made. don’t buy samsung
by
Dec 11, 2023
Rusts
This is a good dishwasher but after only 3 years of owning it the middle and bottom racks have rusted. Some of the prongs have rusted gaps so bad you can see through them! Unfortunate Samsung's warranty is only 12 months. Go with a different brand that will last longer
by
Response from Samsung CareDec 13, 2023
Greetings!
We appreciate that this Samsung dishwasher operates well within your parameters and we are here to provide recommendations for your experience with the racks.
Rust form when metal is exposed to water and the only time that the metal of the racks are exposed to water is if the vinyl coating had been chipped off due to wear and tear during its use. We recommend visiting the website of our authorized distributor for parts and accessories. I have shared the website below so you can find the compatible rack for your dishwasher model and place an order online.
https://samsungparts.com/pages/supports
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146632548 to help our team pull up your information.
Leo
Customer review from Samsung USNov 17, 2023
Don’t buy it
This is the worst dishwasher in existence. Do not buy it, half of my dishes come out dirty and get to go through the wash again. Or I hand wash. And I clean them off beforehand, so disappointed. I’ve had numerous dishwashers and this is by far the worst.
by
Response from SEA CareNov 17, 2023
Hello there,
We want you to enjoy cleaning your dishes. We would love to help you with your dishwasher.
Here is a link to help you with tips and tricks to have clean dishes when using your dishwasher. Please click on the embedded word.
Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146536540) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USNov 15, 2023
DO NOT BUY
Had this for less than a year and it gave the LC error code at least once a month.
by
Oct 13, 2023
Worst dishwasher I have ever own
I will never buy a Samsung diswasher or any of their products dishes is dirty constantly cannot even clean and look inside to clean the filter you have to remove 11 screws disconnect arm wash and even doing that still dirty I put one plate for 3 h to see how that would work plate came out dirty unbelievable had it for one year what a waste
by
Response from SamsungOct 13, 2023
Hello Sand,
We know how challenging it is to deal with a dishwasher that does not clean the dishes. Let us help to better its performance.
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to page 27.
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes another resource about loading the dishwasher, which we suggest checking, too.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146401682) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how challenging it is to deal with a dishwasher that does not clean the dishes. Let us help to better its performance.
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to page 27.
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes another resource about loading the dishwasher, which we suggest checking, too.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146401682) to help our team pull up your information when you message us.
Thank you.
-Angelica
Oct 4, 2023
Some cheap parts
We purchased this dishwasher 4 months ago. We like how quiet it runs and how dishes turn out.
Unfortunately some of the plastic they used is of cheap quality. With only moderate use it already start cracking next to control panel (not a huge crack but will only get worse). I contacted Samsung and they said the warranty will not cover it because it is considered a "cosmetic" issue. Unfortunately the "cosmetic" crack is next to the control panel and in time that may turn into a fire hazard. They don't care much about the safety of their customers. And again, why do I have to live with that "cosmetic damage" on my new appliance ?
by
Response from SamsungOct 6, 2023
Hello,
We're saddened to hear about your experience with one of our dishwashers and wish to assist you as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We're saddened to hear about your experience with one of our dishwashers and wish to assist you as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Oct 1, 2023
LC code won’t stop coming on
This is the second samsung dishwasher I have purchased. The 1st one had a fan problem that couldn’t be fixed, I received a credit and bought another dishwasher and upgraded so I had to pay 233.00. I have had this one since December 2021, the LC code starting coming 8 months after I had it, they replaced the gasket. Came on 2 months later replaced the assembly. It is back on again and Samsung refuses to help me. I even spoke to a supervisor and they said there was nothing they could do it was out of warranty.
by
Response from Samsung Customer CareOct 2, 2023
We completely understand how this experience affected you, Fitz. Let us have your dishwasher taken care of.
We recommend clicking the resources below for steps to take when the dishwasher shows an LC code. Please click the link and hyperlink for tips.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146357064) to help our team gather your information.
Have a great day.
-John
Customer review from Samsung USSep 15, 2023
No disposal or filter
Submitted a review in 10/22 that the product description isn't correct, review wasn't posted and description hasn't been fixed. The 7050 series has a filter, 5061 does NOT. This makes a HUGE difference in performance and is false advertising.
by
Response from SamsungSep 18, 2023
Dear Valued Home Depot Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. To better assist you with this issue, please contact our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST). They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. To better assist you with this issue, please contact our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST). They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Aug 13, 2023
Samsung top control dishwasher
Dishwasher was delivered and installed this afternoon as promised within the time window. Running the first load of dishes right now., it is so quiet!! You can’t hear it, it looks great with my other Samsung stainless steel appliances and a half in the kitchen. Will leave another feedback at the dishes are done.
by
May 11, 2023
Works long enough to get past the warranty
Nothing to rave about now. Best feature is the silverware tray on the top and easy smooth sliding of the trays. Rinse was sub par and would occasionally we’d have to run a cycle twice. Exactly 10 days after the 1 year mark the lights stopped working properly. We dealt with it. Finally about 1 year and 2 months of use the entire unit floods. We’re in the middle of a medical crisis and we’ve got a flooded dishwasher to deal with. Not worth the chance.
by
Response from SamsungMay 12, 2023
Getting you assisted is what we aim for, Dawn!
Most Samsung dishwashers use condensing dry technology. This means that the water gets really hot and turns into steam, and then when things cool down again, the water droplets form. Let us show you how to maximize your dishwasher's drying performance.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
A visibly leaking dishwasher can be troublesome, and you may be unsure how to fix it. An installation issue, for instance, will require you to inspect the drain hose, water supply hose, and leveling legs if the leak is severe. Below is a link for more information.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Leveling the dishwasher is just one installation step, but it's essential. Proper leveling will help to prevent leaks and other performance issues. For best results, you must level the dishwasher vertically and horizontally.
Level your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00080768/
You may also check page 28 of the user manual for other recommended actions when the dishwasher does not dry the dishes well.
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. I have provided the links below to learn more.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher:
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Lastly, the video link below helps improve your Samsung dishwasher's cleaning and drying performance.
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145764204) to help our team pull up your information when you message us.
Thank you!
-Angelica
Most Samsung dishwashers use condensing dry technology. This means that the water gets really hot and turns into steam, and then when things cool down again, the water droplets form. Let us show you how to maximize your dishwasher's drying performance.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
A visibly leaking dishwasher can be troublesome, and you may be unsure how to fix it. An installation issue, for instance, will require you to inspect the drain hose, water supply hose, and leveling legs if the leak is severe. Below is a link for more information.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Leveling the dishwasher is just one installation step, but it's essential. Proper leveling will help to prevent leaks and other performance issues. For best results, you must level the dishwasher vertically and horizontally.
Level your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00080768/
You may also check page 28 of the user manual for other recommended actions when the dishwasher does not dry the dishes well.
https://downloadcenter.samsung.com/content/UM/202305/20230502152700845/UM_DW7000KM_DW80T5040_DD81-02025D-01_EN_FR_ES_220825.pdf
Loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. I have provided the links below to learn more.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher:
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Lastly, the video link below helps improve your Samsung dishwasher's cleaning and drying performance.
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145764204) to help our team pull up your information when you message us.
Thank you!
-Angelica
Apr 26, 2023
Unreliable and costly to repair
I selected this item from Home Depot for the builder to install with my new home in May 2021. It hasn't been two years and it now needs replacing. It worked great and was quiet the first year but in the past few weeks started getting louder and audibly struggled to get dishes clean. Now the top two racks come out dirty. I was told due to water leakage/failed gasket the repair requires replacing the pump which is an expensive OEM part, plus labour. The repair guy basically told me to buy a new one, but not Samsung. So disappointed. Hopefully the Range and Refrigerator in the package have better reliability!
by
Response from Samsung Support TeamApr 26, 2023
Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
Customer review from homedepot.caApr 15, 2023
Racks rust out, no actual warranty coverage
Dont bother buying this disposable trash excuse for a dishwasher. Racks completely rusted out within 2 years of ownership, quoted $400 to replace racks despite having a "5 year rack warranty"
by
Response from Samsung CareApr 20, 2023
We understand the urgency of this review, Kenneth.
We recommend not using bleach in a dishwasher with a stainless steel interior (which most of our dishwashers have). This may damage or discolor the interior.
You may refer to these links and videos:
Routine and deep clean your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00076793/
Clean and care for your dishwasher: https://www.youtube.com/watch?v=rR_ivObG_Tc
The below link is the user manual for your model. Turn the page 22 (Cleaning the Interior) for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145689382, to help our team pull up your information.
Have a great day.
Melardo
Customer review from Samsung USFeb 15, 2023
Great dishwasher for a good price
DIY installation was fairly simple, ( I have installed dishwashers in the past) it fit perfectly where our old dishwasher was with no issues. It is easy to operate, much quieter than our last one, and cleans dirty dishes very well. The 3rd rack is great for random utensils and knives. Price was average for something comparable. Overall would recommend this Samsung dishwasher to family or friends. So far no complaints.
by
Feb 3, 2023
Do not buy
This product is garbage and Samsung has given me the run around about the refund process.
The interior is delaminating from the side, causing a leak and disrupting internal sensors. Only had this product for 3 months and it is completely inoperable.
by
Response from SamsungFeb 8, 2023
Hi LH22,
We appreciate your review of your experience with your Samsung dishwasher.
Proper cleaning is an important part of dishwasher maintenance. Not only does it improve performance, but it also reduces unnecessary repairs over the dishwasher's lifetime.
Here is a link about "Routine and deep clean your Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00076793/
I also shared this video about "Clean and care for your dishwasher": https://www.youtube.com/watch?v=rR_ivObG_Tc
The below link is the user manual for your model. Turn the page 10 (Water Supply) and page 22 (Cleaning and Maintaining your Dishwasher) for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
For reference, I also added this link about:
Samsung dishwasher is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145428969), which will help our team pull up your information.
Have a great day.
Melardo
We appreciate your review of your experience with your Samsung dishwasher.
Proper cleaning is an important part of dishwasher maintenance. Not only does it improve performance, but it also reduces unnecessary repairs over the dishwasher's lifetime.
Here is a link about "Routine and deep clean your Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00076793/
I also shared this video about "Clean and care for your dishwasher": https://www.youtube.com/watch?v=rR_ivObG_Tc
The below link is the user manual for your model. Turn the page 10 (Water Supply) and page 22 (Cleaning and Maintaining your Dishwasher) for reference: https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
For reference, I also added this link about:
Samsung dishwasher is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145428969), which will help our team pull up your information.
Have a great day.
Melardo
Jan 30, 2023
This dishwasher looks great, and does a good job washing...
This dishwasher looks great, and does a good job washing dishes. The main issue is that it is LOUD. Obviously all dishwashers are rated for sound rating, but this one doesn't make it to 48dba. The lowest I have seen is 55dba and mostly it is in the 60s. To give you an idea - from 2 rooms away, you can hear the sounds clearly. It replaced a dishwasher with the same rating and is WAY louder. Samsung had a technician come out who said it was installed properly, but was much louder than advertised. Home Depot refused a return (NO CUSTOMER SERVICE from Home Depot - I called the day after it was installed, 1 week after delivery over the holidays, refused to return due to the policy of 48h only). Samsung refused to send a replacement at this point. If you want a dishwasher that is 48dba, look for another brand or get one rated quieter.
by
Response from SamsungJan 31, 2023
Hi There,
We recognize the urgency with which your noisy dishwasher must be fixed. Let's investigate potential solutions to filter out the loud noises!
Even though we make every effort to make our dishwashers as quiet as possible, they cannot run without making any noise. Action is required when there are loud or unusual noises. The steps that could spare you from service are covered in this guide.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
You may watch our youtube video about "Normal dishwasher sounds and their meanings":
https://www.youtube.com/watch?v=UCU1FVp06MQ
I've also shared the model's user manual for more information. Turn to page 28 under "Is too noisy" for your reference:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145399797, to help our team pull up your information.
Have a great day!
^Chrystel
We recognize the urgency with which your noisy dishwasher must be fixed. Let's investigate potential solutions to filter out the loud noises!
Even though we make every effort to make our dishwashers as quiet as possible, they cannot run without making any noise. Action is required when there are loud or unusual noises. The steps that could spare you from service are covered in this guide.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
You may watch our youtube video about "Normal dishwasher sounds and their meanings":
https://www.youtube.com/watch?v=UCU1FVp06MQ
I've also shared the model's user manual for more information. Turn to page 28 under "Is too noisy" for your reference:
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145399797, to help our team pull up your information.
Have a great day!
^Chrystel
Jan 29, 2023
DO NOT BUY
I regret this purchase so much if I could give it 0 stars I would, from day one our dishes came out dirty. At first we thought it was a water issue as we live on well water, we had a new water softener system installed and we also have an osmosis filter system. Still the same results. I’ve tried just running the dishwasher with drinking cups, running it on the highest strongest level and they still come out dirty. If you are the type that pre washer dishes before loading the dishwasher then this one is for you, but if your a busy mom who scrapes the food scraps off the plates and puts them in the dishwasher then please do yourself a favour and don’t buy this piece of garbage. This dishwasher is 3 months old and will be loaded into the back of my truck this week and brought to the scrap metal place so I can use that money towards a better quality dishwasher. I should have saved a little more and bought something of better quality like a Bosch. I’m so upset about this dishwasher, such a waste.
by
Response from SEA CareFeb 3, 2023
Greetings!
We look forward to your honest reviews as these help us understand where we can improve our current and future products.
To help with your current experience with this Samsung dishwasher, I have shared a Samsung link below.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also turn to pages 27 - 28 of this model's user manual below.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145415025 to help our team pull up your information.
Leo
Customer review from Samsung USJan 23, 2023
Frustrating lower rack
We’ve had this dishwasher for about 4 months and while it’s cleaning our dishes well, there’s no easy way to clean the filter (there’s about a dozen screws to remove) and the bottom rack is a disaster. The 2 rows of prongs are different so you can easily load pans or cutting boards. I contacted Samsung to see if I could replace it with a different bottom rack and the parts department didn’t know any dimensions of any of their racks. So I’m stuck with a bottom rack I hate. It’s frustrating!
by
Response from SamsungJan 24, 2023
We are happy to see your review, Tracy.
I have shared a Samsung link about routine and deep cleaning your Samsung dishwasher. It includes the steps on how to clean the filter.
https://www.samsung.com/us/support/answer/ANS00076793/
To better assist you with the bottom rack, I highly suggest contacting our Samsung Parts Team at (800) 627-4368. Open every Monday to Friday 9:00 AM to 6:00 PM EST.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145377274, which will help our team pull up your information.
^Rainly
I have shared a Samsung link about routine and deep cleaning your Samsung dishwasher. It includes the steps on how to clean the filter.
https://www.samsung.com/us/support/answer/ANS00076793/
To better assist you with the bottom rack, I highly suggest contacting our Samsung Parts Team at (800) 627-4368. Open every Monday to Friday 9:00 AM to 6:00 PM EST.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145377274, which will help our team pull up your information.
^Rainly
Dec 26, 2022
Quiet, Sleek, and easy to install
The only thing I don't care for is that my leg will turn it on while loading dishes. Wouldn't even call it an inconvenience really.
by
Nov 27, 2022
Worse design ever
The third rack makes it so the first rack is shorter. Meaning, your standard sized dinner plates don’t fit without touching the spinning sprayers from the rack above. The racks themselves are so flimsy that they are not strong enough to support a dinner plate on edge so putting them in an angle forces those little plastic nubs to bend with very little pressure so much that the plates fall down. Making it so that at a maximum you’re washing three large plates. Garbage!!
by
Response from SamsungNov 29, 2022
Hi there. I am happy to address your insight about the dishwasher. Let us go ahead and provide you with some tips on organizing it.
Loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. Please see these links for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
I have also included your user manual for adjusting and using the rack and loading the dishwasher. Turn to pages 14 to 19.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
How to properly load your dishwasher | Samsung US
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145197270) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. Please see these links for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
I have also included your user manual for adjusting and using the rack and loading the dishwasher. Turn to pages 14 to 19.
https://downloadcenter.samsung.com/content/UM/201908/20190812161422524/DW7000KM_DW80R5060-02025D-01_EN-CFR-MES.pdf
How to properly load your dishwasher | Samsung US
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145197270) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Oct 26, 2022
Great features, does a fantastic job
[This review was collected as part of a promotion.] We have had our dishwasher for a couple of months now and over all it works great, the automatic opening after a cycle freaked us out at first but have gotten used to it. The dishwasher does great cleaning the dishes without leaving any food on them afterwards. The bottom rack could be better but I like to pack what I can in at once so that’s on me.
by
Customer review from Samsung USOct 25, 2022
Two year dishwasher
Metal rubber gasket retainer is incredibly flimsy and will start peeling back after normal wear due to bad wheel design. Unserviceable after two years.
by
Response from Samsung CareOct 31, 2022
We appreciate you informing us about this review, Grahamston. For replacing your rubber gasket, I highly suggest you get in touch with our Samsung Parts team for them to assist you if there would be any compatible rubber gasket for this unit. You can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145096732) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer review from Samsung USOct 25, 2022
Broken door
I bought this less than two years ago. The plastic door formed a crack about a year ago. I’ve been lazy and just trying to ignore it. Now it has a crack on the other side. Probably have to buy a new one.
by
Response from SamsungOct 27, 2022
Hello Ryan,
Thank you for letting us know about this for door replacement it's best if you contact us via the following links listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145083899) to help our team gather your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for letting us know about this for door replacement it's best if you contact us via the following links listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145083899) to help our team gather your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Sep 26, 2022
Doesn’t Wash
This is a great dishwasher if you prewash everything. If there is even a speck of food on it, there’s a 90% chance it will leave it. Don’t even get me started on oils or smoothie cups. I’ve had to rewash so much stuff it’s beyond irritating.
by
Response from SamsungSep 26, 2022
Greetings!
Thank you for your review. We are here to help with your dishwasher concerns.
I have shared a Samsung link below that can help address your concern with the dishwasher.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144962982 and it will help our team pull up your information.
Leo
Thank you for your review. We are here to help with your dishwasher concerns.
I have shared a Samsung link below that can help address your concern with the dishwasher.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144962982 and it will help our team pull up your information.
Leo
Jul 29, 2022
Don't buy!!!
I have had this dishwasher for 3 years now and it is terrible, I would not suggest it to anyone. First, there is no removable filter, you can unscrew about 10 screws to get to the filter but it's a huge hassle. Second, it does not clean well at all and doesn't dry well either. Basically it's an expensive dish drain and I still have to wash everything by hand.
by
Response from SamsungAug 2, 2022
Hi MattyG2017,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you, as your Top Control Dishwasher doesn't clean and doesn't dry the dishes properly. This is not the experience we want you to have.
Kindly visit this link regarding Samsung Dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Another is Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
One (1) Year All Parts and Labor
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility)
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144759085
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you, as your Top Control Dishwasher doesn't clean and doesn't dry the dishes properly. This is not the experience we want you to have.
Kindly visit this link regarding Samsung Dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Another is Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R5060UG/AA
One (1) Year All Parts and Labor
Five (5) Years Printed Circuit Board, Racking (Labor Charges for in-home service starting from the 2nd year is customer's responsibility)
Lifetime Stainless Door Liner & Tub for leakage. If the unit cannot be repaired, Samsung will replace your unit with the same or current model (that is better or equivalent in functionality) (Labor related to replacement is the customer's responsibility).
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144759085
Thank you for choosing Samsung. Have a great day!
^Chrystel
Jun 12, 2022
fancy
[This review was collected as part of a promotion.] it works kinda thin skinned. quiet and calmly cheerful design
by
Customer review from Samsung USMar 16, 2022
Horrible Dishwasher- Does not clean dishes!!!
This dishwasher does not clean the dishes. When I called Samsung their reply is "you need to clean the dishes with a cloth before putting them in the dishwasher". WHAT???? if i had to clean them with a cloth I would not buy a dishwasher. I had a service tech come out and he said that my water temp was not hot enough. 137 degrees is not hot enough to clean my dishes. Said that 120-140 degrees gets the soap off. Hello my water is hot enough so why the spots and stuff still left on the dishes.
by
Response from SamsungMay 25, 2022
Hello ch7844,
Thank you for reaching out. We appreciate you letting us know that your Samsung dishwasher does not clean the dishes. We apologize for the inconvenience this has caused you, especially with customer support. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung dishwasher does not clean the dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The link below contains information about the Samsung dishwasher's cycle, options, and settings, which you can check to ensure that your dishes come out looking their best. Depending on what you're washing and how you load it, you'll need to pick the correct selections to get the best result.
https://www.samsung.com/us/support/answer/ANS00084182/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144536230
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung dishwasher does not clean the dishes. We apologize for the inconvenience this has caused you, especially with customer support. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung dishwasher does not clean the dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The link below contains information about the Samsung dishwasher's cycle, options, and settings, which you can check to ensure that your dishes come out looking their best. Depending on what you're washing and how you load it, you'll need to pick the correct selections to get the best result.
https://www.samsung.com/us/support/answer/ANS00084182/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DW80R5061UG/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144536230
-Angelica
Feb 27, 2022
Get a Bosch - Not as quiet as advertised
Title says it all
About as quiet as my last washer that was 10 years old.
by
Response from SamsungJun 8, 2022
Greetings,
Thank you very much for your feedback on our products.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144580898
^Rainly
Thank you very much for your feedback on our products.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144580898
^Rainly
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