#1 Home Improvement Retailer

Customer Reviews for Samsung 35.75 in. W 28.2 cu. ft. 3-Door French Door Refrigerator in Fingerprint Resistant Stainless Steel, Standard Depth

Internet #314024432

Model #RF28T5001SR

Store SKU #1005641977

  • Large 28 cu. ft. capacity with French doors for easy access.
  • Clean lines and modern form blend beautifully into your kitchen.
  • Fingerprint resistant finish withstands everyday smudging.

Customer Reviews

  • 4.4
    out of 2,347 reviews
  • 74% recommend this product
Filter by:
Showing 1-30 of 2,347 reviews
Lots of room
We've had our Samsung fridge for almost 3 weeks now. So far we love it, it's so much roomier than our other fridge. Love the French doors!!
by
    • Recommended
    Excellent Fridge
    [This review was collected as part of a promotion.] Excellent fridge, spacious, quiet, and very cold. Just one question, why did the black fridge cost $300 more than the white? My entire kitchen was black , so I had no choice. It seemed very odd.
    by
      • Recommended
      Exact features we were looking
      [This review was collected as part of a promotion.] We are extremely happy with this refrigerator including size and fantastic features.
      by
        • Recommended
        Fridge is great, ice maker annoying humming noise
        [This review was collected as part of a promotion.] Fridge works great, ice maker has annoying humming noise sometimes.
        by
        Response from SEA CAREFeb 26, 2024
        Your refrigerator convenience matters to us. Let's get this addressed immediately, Tom M. To help rectify the humming noises coming from the fridge, we recommend following the troubleshooting steps from the link below. Also, please watch the YouTube video for further help. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146891332, to help our team pull up your information. Have a great day! ^Chrystel
          Disappointing
          [This review was collected as part of a promotion.] I really love my new refrigerator! However, the same issue has arisen that my last 5 year old Samsung. Water leaking into the bottom drawers in the fridge. When I called to get this fixed on my old fridge, there was no answer or help. I am not even bothering to call tor help.
          by
          Response from Samsung CareDec 29, 2023
          We know the disappointment of dealing with a leaking refrigerator, Rita. Let us assist. Below is a link with details on what to do when water leaks from your refrigerator. We also suggest watching the video in the resource from start to end about preventing and stopping the leaks and a guide about leveling the refrigerator. Leaks from the dispenser, under the drawers, under the fridge, or other areas: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146681111) to help our team pull up your information when you message us. Thank you. -Angelica
            it is great home stainless steel addition to any p
            Great refrigerator. High capacity, great for a big family, who needs a lot of frozen/fridge storage. You have to replace filter about every 6 to 9 months, other than that it is great home stainless steel addition to any professional kitchen. One of the best I had.
            by
              • Recommended
              leaking
              Refrigerator started leaking from underneath yesterday
              by
                • Recommended
                Great features!
                [This review was collected as part of a promotion.] More than worth for the price. Delivered on time. Installation done smoothly. Very spacious inside the refrigerator. Lots of compartments, ice maker is big enough to do a party. Overall very satisfied.
                by
                  I'll buy it again
                  I bought this a while back. It's been a great fridge. Everything is adjustable so I can fit what I want where I want. Evenly cool. Attractive.
                  by
                    TERRIBLE
                    Would give 0 stars if I could. Less than 3 years old, breaks down a lot. Can no longer get parts for it.
                    by
                    Response from Samsung Customer CareOct 3, 2023
                    Hello there, We're here to assist you anytime. We want to inquire more about what is happening with your fridge so we can provide the support needed. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146360275) to help our team pull up your information when you message us. Have a great day. -John
                      I love the freezer. The refrigerator part was a challenge for gallons of milk and two liters. Overall good fridge.
                      by
                      • Verified Purchase
                      I love it. Is so nice and I love the space inside.
                      by
                      • Verified Purchase
                      They don’t hold up.
                      I bought a house with Samsung appliances. It has a 3-door French refrigerator manufactured in 2017. I would expect it to last longer before breaking down. I learned these appliances are known for certain parts failures. My Samsung stove, about the same age, has a malfunctioning display panel - which I learned it is notoriously a problem. It’s not worth investing to repair the refrigerator- I’m buying a different brand.
                      by
                      Response from SamsungSep 15, 2023
                      Hi there.

                      Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and wish to purchase a different brand. We would love to work with you in the future.

                      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

                      Have a great day.

                      ^Camille Samsung
                        Simpley amzing
                        This product is worth every penny, The gameplay is amzing and the combat is never gets boring. The framaroot does drop abity at certain areas but other than that the graphics hold up really well. Then plot btook some unexpected yet very welcome turns overall a 9/10.
                        by
                          • Recommended
                          Open access
                          [This review was collected as part of a promotion.] We wanted better access to the items in the refrigerator. We now have it.
                          by
                            Junk. Buy a different brand
                            TERRIBLE! DO NOT BUY A SAMSUNG FRIDGE! Look online for Samsung refrigerator problems. You will see they are the most unreliable refrigerators and Samsung fails to stand behind their product.
                            by
                            Response from SEA CareSep 12, 2023
                            Hi there, We understand where you're coming from. Allow us to help you with your fridge. We would love to speak to you directly to discuss the broken plastic parts and assess how we can help. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146272323, to help our team pull up your information. Have a great day! ^Chrystel
                              Great price and quality
                              [This review was collected as part of a promotion.] I am happy with price and quality. Purchased brand new recently by replacing counter depth. It is spacious and has cool features
                              by
                                by
                                • Verified Purchase
                                Samsung fridge
                                [This review was collected as part of a promotion.] We purchased the refrigerator in mid June and are very happy with the style and th3 features.
                                by
                                  • Recommended
                                  Pure junk
                                  5 years of nonsense. Had to defrost 14 times - frig will ice up and stop working. DO NOT buy Samsung, go with a company that has a history with producing appliances.
                                  by
                                  Response from SamsungSep 1, 2023
                                  Hello there.

                                  We understand how you feel and want you to have a working refrigerator. Let's go ahead and assist you.

                                  If you are experiencing too much frost, here is a guide to help you. Click on the embedded words.

                                  Frost forms in the fridge or freezer
                                  https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator

                                  Should you need more assistance, please feel free to get back to us via the following options:

                                  1. Facebook Messenger: http://m.me/Samsungsupport
                                  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                                  3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

                                  When you message us, please provide us with this reference number (1146229435) to help our team pull up your information.

                                  Have a great day.

                                  ^Camille Samsung
                                    Completely broke down after 14months
                                    Fridge stopped working after 14months. Been 5 weeks now with no fridge. Waiting and waiting and waiting for parts
                                    by
                                    Response from SamsungAug 31, 2023
                                    Your patience here has been so important, Richard. We want to speak with you directly to provide better support for the follow-up on the parts needed to repair your fridge.

                                    Please feel free to get back to us via the following options:

                                    1. Facebook Messenger: http://m.me/Samsungsupport
                                    2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                                    3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

                                    Please provide us with this reference number (1146224877) to help our team pull up your information when you message us.

                                    Have a great day.

                                    -John Samsung
                                      Samsung RF28T5001SR/AA
                                      Samsung RF28T5001SR/AA Purchased Feb 2020 failed 1st time Jun 2020, and failed over 5 times as of Aug 2023 This unit only worked for 4 months, after that it has been nothing less than a nightmare. We contacted Samsung and they sent techs out 5 times, the unit does not cool the food compartment down, has been between 45-51 degrees. We have lost food in this 4 times now and the food cost have exceeded the price of the Refrigerator. They changed so many parts out and the issue is back again. Now out of warranty and seeing Telco does not have a clue what they are doing we re looking at getting a new unit from another manufacture. I would not buy another Samsung product. Very sad to see so many other people out there with same issues and Home depot is still selling them. Home depot would not help us and we have alot of time involved only to have unit sent to recycle center for crushing. Not worth spending more time or money on it anymore, very disappointing I thought Samsung was name brand to trust, but I guess not This one would count as the lemon law and should have been replaced by Samsung I have left msg with them again and will see if anything happens. How do they keep selling something with the same known issues?
                                      by
                                      Response from SamsungAug 23, 2023
                                      Hello there,

                                      Thank you for reaching out to us.

                                      We would love to discuss your refrigerator to determine how we can best assist you.

                                      Please feel free to get back to us via the following options:

                                      1. Facebook Messenger: http://m.me/Samsungsupport
                                      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                                      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

                                      Please provide us with this reference number 1146189228 to help our team pull up your information when you message us.

                                      Have a great day.

                                      ^Aloe Samsung
                                        by
                                        • Verified Purchase
                                        Happyyyyyyyyyyyyyyyyyyyyyy
                                        by
                                        • Verified Purchase
                                        In the picture of the refrigerator on the Home Depot ad showed the ice/water dispenser on the outside of the refrigerator. When it arrived it didn’t. False advertising to the EXTREME!!!!!
                                        by
                                        Response from SamsungAug 17, 2023
                                        Dear Valued Home Depot Client,

                                        To better assist you, don't hesitate to contact our Home Depot Customer Service department at (800) 466-3337. Call any day between 6:00 am to 2:00 pm (ET). They can answer your question or transfer you to your local store to clarify what's in their ad.

                                        Have a great day.

                                        -John Samsung
                                        • Verified Purchase
                                        by
                                        • Verified Purchase
                                        by
                                        • Verified Purchase
                                        Its good
                                        [This review was collected as part of a promotion.] The refrigerator is working perfect the only thing i dont like is how easy it gets finger prints smudge but overall I havent had any issues.
                                        by
                                          • Recommended
                                          Large space with nice features
                                          [This review was collected as part of a promotion.] I've had the fridge for a little over a month now and have been enjoying it quite a bit. I like the layout itself with the French door design and the capacity that it has. It's able to hold a large number of groceries, and even comes with a guide on where you should place different groceries for best shelf life. Hopefully this fridge will last for years to come. It can be tricky to get off some of the stickers in the doors and shelves, so be sure to do that before setting up and filling the fridge.
                                          by
                                            • Recommended
                                            DO NOT BUY - Compressor Failure
                                            I never write reviews but I don't want someone else to deal with the same issue. I bought this fridge 18 months ago, and didn't use it for the first 6 months. Compressor has went out. Been on the phone with Samsung for multiple times for 4 hours, with the same result. Fridge doesn't work, and they have nobody that will fix it because they are not "certified". They told me to have it fixed and then "maybe" they would pay for it after I submit a claim. I can't find anyone to work on it. Home Depot was no help with this problem either. Will stick to buying local and staying away from Samsung. Disappointed with the customer service after the sale.
                                            by
                                            Response from SamsungAug 14, 2023
                                            We completely understand how this experience affected you. Allow us to extend our assistance, Stephen.

                                            We would love to speak to you directly to see how we can assist better with your fridge.

                                            Please feel free to get back to us via the following options:

                                            1. Facebook Messenger: http://m.me/samsungsupport
                                            2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                                            3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

                                            When you message us, please provide us with this reference number 1146148432, to help our team pull up your information.

                                            Have a great day!

                                            ^Chrystel Samsung
                                              Showing 1-30 of 2,347 reviews

                                              Compare Similar Items

                                              current item

                                              Refrigerator Width (in.)

                                              35.75 in

                                              35.625 in

                                              35.75 in

                                              35.75 in

                                              Depth (Excluding Handles) (in.)

                                              32.8 in

                                              34.25 in

                                              29.25 in

                                              34 in

                                              Height to Top of Refrigerator (in.)

                                              68.8 in

                                              68.625 in

                                              68.875 in

                                              68.87 in

                                              Ice/Water Dispenser

                                              None

                                              Both

                                              Both

                                              Both

                                              Installation Depth

                                              Standard Depth

                                              Standard Depth

                                              Counter Depth

                                              Standard Depth