Customer Reviews for Samsung 7.5 cu. ft. Stackable Vented Electric Dryer with Sensor Dry in Brushed Black
- Large 7.5 cu. ft. Capacity means less time doing laundry
- Sensor Dry helps prevent overdrying for optimal fabric care
- 10 Preset Drying Cycles to best suit your drying needs
Customer Reviews
Jun 26, 2024
by
Jun 19, 2024
I really like the Samsung washer and dryer. The washer is extremely quiet and works wonderfully. The dryer dries so fast, and I get clothes are soft and clean. Can’t believe the washer and dryer can make such a difference! I’m glad I chose these.
by
Jun 19, 2024
Love this washer and dryer, easy to use, once I figured it out. Very happy. Thanks
by
Jun 19, 2024
Very bad delivery service. They spoilt our brand new entrance.
by
Response from SamsungJun 20, 2024
Dear Valued Home Depot Client,
This isn't the experience we want you to have. To better assist you with this, please get in touch with our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST). They can answer your questions or transfer you to your local store to answer your queries.
Have a great day!
Chrystel
This isn't the experience we want you to have. To better assist you with this, please get in touch with our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST). They can answer your questions or transfer you to your local store to answer your queries.
Have a great day!
Chrystel
Jun 19, 2024
by
Jun 19, 2024
by
Jun 13, 2024
Nightmare owning this product!
Warning! Avoid Samsung dryers. Mine has had 8 service visits in 4 weeks, but they won't replace it. Customer service ignores scraping tub issue and blames me for damage caused by their technician. Nightmare owning this for 4 weeks. Don't buy! Samsung lacks product support.
by
Response from SamsungJun 14, 2024
We understand what you're going through. Allow us to extend our assistance, Jaydolph.
We would love to speak to you directly to gather more information with your dryer and to better support you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147235962, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly to gather more information with your dryer and to better support you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147235962, to help our team pull up your information.
Have a great day!
^Chrystel
Jun 12, 2024
Installation wasn’t 100% satisfied but could accept, hope you better.
by
Jun 12, 2024
The machine arrived damaged, I reported problems within 24 hours and asked for a replacement and Home Depot refused.
by
Response from SamsungJun 12, 2024
Dear Valued Home Depot Client,
This isn't the experience we want you to have. To better assist you with this, please contact our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST). They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
This isn't the experience we want you to have. To better assist you with this, please contact our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST). They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Jun 12, 2024
The full size stackable set is great, works wonderful. However I had the absolute worst delivery experience ever. So much so, I dread ever having to use Home Depot for appliances again.
by
Jun 11, 2024
by
Jun 10, 2024
Not impressed
Bought this unit and its matching washer dryer has failed in less then two months have requested warranty work they want to send someone 500 miles from boise Idaho to fix it will see how that pans out any way not a very good product by my opinion drum is banging against side of dryer case and howling in less then two months of very light use
by
Response from SamsungJun 11, 2024
We can see how the dryer's condition affected your washing experience. Let's get you the help you need, Austin.
This guide will walk you through the noises from the dryer and offer suggestions on which step to take. Please watch the video for additional help.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147225880, to help our team pull up your information.
Have a great day!
^Chrystel
This guide will walk you through the noises from the dryer and offer suggestions on which step to take. Please watch the video for additional help.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147225880, to help our team pull up your information.
Have a great day!
^Chrystel
Jun 10, 2024
ONLY LASTED 6 MONTHS!
Had this dryer about 6 months and looks like the heating element has already gone out. The quality these days has taken a drastic nose dive. Very disappointed. When it worked it was great but for it to go out after 6 months is unacceptable. We are going to go with a very basic dryer with no frills for the next one. I remember when those basic dryers would last forever.
by
Response from SamsungJun 10, 2024
I understand your situation with the dryer, and we're here to get you the help you need, Zach.
We highly recommend following the troubleshooting steps from the guide below to get the dryer's diagnosis from not heating. Please browse through the embedded link for additional help.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147220769, to help our team pull up your information.
Have a great day!
^Chrystel
We highly recommend following the troubleshooting steps from the guide below to get the dryer's diagnosis from not heating. Please browse through the embedded link for additional help.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147220769, to help our team pull up your information.
Have a great day!
^Chrystel
Jun 9, 2024
Needed service within the 1st 100 days.
[This review was collected as part of a promotion.] I love all the features on my dryer. I did have to have it serviced within the first 100 days, one of the relays was stuck in the open position on the motherboard. The dryer would act like it was going to start but wouldn't fully start, it's just it kick started and did nothing. It worked a few times after unplugging and plugging back in before we were able to have a Samsung tech come out. Honestly very easy process, tech was great and got us taking care of. This is why it's a 4 star rating vs 5 star. No one wants to file a warranty claim after dropping cash like this on appliances. Zero hassle claim which was nice. Everything thing was covered under the first year warranty.
by
Customer review from Samsung USJun 7, 2024
by
Jun 6, 2024
Dryer had a dent on the front, but you can't tell while delivery is taking place. Appliances are expected to be inspected instantly upon delivery, even when being installed on a different day.
by
Response from SamsungJun 7, 2024
Dear Valued Home Depot Client,
We understand how you feel about your dryer that came dented upon delivery. We're here to help.
To better assist you further with this matter, please contact our Home Depot customer service department at 1-800-466-3337. Call any day between 6:00 am and 2:00 am EST.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
We understand how you feel about your dryer that came dented upon delivery. We're here to help.
To better assist you further with this matter, please contact our Home Depot customer service department at 1-800-466-3337. Call any day between 6:00 am and 2:00 am EST.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Jun 6, 2024
We love the color and size of the washer/dryer combo we purchased. There are a lot of options for drying. Although we are not a fan of sensor drying, we are finding that this dryer is doing a great job of drying our clothes. When we are drying thicker items like towels or jeans, we make sure to increase the sensor to maximum More Dry setting.
by
Jun 6, 2024
Purchased the Samsung washer and dryer set, they both worked great.
by
Jun 5, 2024
by
Jun 5, 2024
by
Jun 5, 2024
by
Jun 1, 2024
Delivery is a NIGHTMARE -BEWARE
(I'm not reviewing the product, only the delivery) Made the order, they arrive for delivery. Dryer was visibly broken on the truck, so we reschedule. Second time they come out, a week or two later they come with no washer or dryer, looking to install a stacking kit. Third time, they show up with ONLY the washer and no dryer. Now I am being rescheduled yet again. I will never use this service again or buy major appliances from home depot via delivery ever again. This is just crazy.
by
Response from SamsungJun 3, 2024
Dear Valued Home Depot Client,
We're saddened that you had to go through these. To better assist you, please contact our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST) They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
We're saddened that you had to go through these. To better assist you, please contact our Home Depot customer service department at 1-800-466-3337. Phone Hours: Mon-Sun 06:00 am - 02:00 am (EST) They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
May 29, 2024
The product is working great, but the installation services at Home Depot are terrible. Paid for installation and the installers wouldn't even take the dryer out of the box. Said they couldn't install it with our install kit from our old system. Was never asked if it was a stacking install. No refund.
by
May 29, 2024
by
May 28, 2024
Awesome dryer
[This review was collected as part of a promotion.] This was a gift from my son and I totally love it! My electric bill stayed the same and the dryer is so pretty
by
Customer review from Samsung USMay 23, 2024
by
May 23, 2024
I have had this two weeks and the delivery people said that it takes a few loads to adjusts the belts and new machine smell. Well the smell subsided but it sounds absolutely awful when you start it … like an old car. After about 10 min it starts to lessen. Still waiting for a call back on this.
by
Response from SamsungMay 28, 2024
Hi Eileen,
We understand that the unusual noise and smell from the dryer can be worrisome. Let us extend our help.
While waiting for the follow-up, please consider checking the link below if the Samsung dryer has an unusual odor. Kindly click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
In addition to the link above, please see the link below for the steps and meaning of each noise coming from your dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147180614, which will help our team pull up your information.
^Rainly
We understand that the unusual noise and smell from the dryer can be worrisome. Let us extend our help.
While waiting for the follow-up, please consider checking the link below if the Samsung dryer has an unusual odor. Kindly click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
In addition to the link above, please see the link below for the steps and meaning of each noise coming from your dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147180614, which will help our team pull up your information.
^Rainly
May 22, 2024
by
May 22, 2024
Took multiple calls to get the redund processed. Charged me a delivery fee when the product had defects.
by
Response from SamsungMay 24, 2024
Dear Valued Home Depot Client,
We understand that your experience has been less than ideal. Let us assist you.
To better assist you with your concern, please contact the Home Depot customer service department at (800) 466-3337. Call us any time from 6:00 a.m. to 2:00 a.m. EST.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
We understand that your experience has been less than ideal. Let us assist you.
To better assist you with your concern, please contact the Home Depot customer service department at (800) 466-3337. Call us any time from 6:00 a.m. to 2:00 a.m. EST.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
May 22, 2024
by
Complete Your Laundry Room
This Dryer
This Dryer
Samsung 7.5 cu. ft. Stackable Vented Electric Dryer with Sensor Dry in Brushed Black
$648.00
$999.00
$648.00
$999.00
+
=
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Capacity - Dryer (cu. ft.) | |||
|---|---|---|---|
7.5 | 7.4 | 7.5 | 7.5 |
Product Depth (in.) | |||
31.5 in | 30.24 in | 31.26 in | 31.42 in |
Dryer Features | |||
Adjustable Legs, Control Lock, Digital Cycle Countdown, Door Window, Four-Way Venting, Front Control, Interior Light, Lint Filter, Sensor Dry, Timed Dry | Lint Filter, Sensor Dry | Control Lock, Four-Way Venting, Front Control, Interior Light, Lint Filter, Sensor Dry, Spin Speed Option, Timed Dry, Wi-Fi Enabled | Energy Saver, Four-Way Venting, Interior Light, Lint Filter, Sensor Dry, Wi-Fi Enabled |
Stackable | |||
Stackable | Not Stackable | Stackable | Stackable |
Matching Washer Type | |||
Front Load Matching | Top Load Matching | Front Load Matching | Front Load Matching |
