Customer Reviews for Scepter 5 Gal. Smart Control Kerosene Can

Hi John G - We apologize for your experience. Customer satisfaction is very important to Scepter. We conduct leak testing of this product so if the cap is screwed down and tightened securely, this should not leak. Please reach out to our Customer Care team at 1-800-387-6018 or customerservice@scepter.com so that we can resolve this for you. We are here to help!

Hi - We apologize for your experience. Customer satisfaction is very important to Scepter. Similar to medication packaging, gas/diesel/kero cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. This can is designed to be used with your palm. Step 1: Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The spout has a channel for venting when pouring. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our Customer Service team at 1-800-387-6018 or email customerservice@scepter.com if we can be of any further assistance. We are here to help!

Hi - We apologize for your experience. Customer satisfaction is very important to Scepter. Similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. There is a funnel available directly from Scepter that can be used in conjunction with the SMARTCONTROL SPOUT. Every automobile/equipment is different, so it is not a one size fits all situation. This can is designed to be used with your palm. Step 1: Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The spout has a channel for venting when pouring. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our Customer Care team at 1-800-387-6018 or email customerservice@scepter.com if you require the funnel or if we can be of any further assistance. We are here to help!

Hi - We see that you have rated our gas can a one star and apologize for your experience. Customer satisfaction is very important to Scepter. Similar to medication packaging, gas/diesel/kero cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. This can is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The spout has a channel for venting when pouring. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our Customer Care team at 1-800-387-6018 if we can be of any further assistance. We are here to help!

Hi Joseph - We see that you have rated our gas can a one star and apologize for your experience. Customer satisfaction is very important to Scepter. We conduct leak testing of this product so if the cap is screwed down and tightened securely, this should not leak. Similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. This can is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The spout has a channel for venting when pouring. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. This can has a flow rate of 3+ gallons per minute when actuated fully. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our Customer Care team at 1-800-387-6018 if you still require further assistance. We are here to help!

Hi Jonny5 - We apologize for your experience. Customer satisfaction is very important to Scepter. We STRONGLY ADVISE AGAINST using this can with any modifications. Similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. This can is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The spout has a channel for venting when pouring. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. This can has a flow rate of 3+ gallons per minute when actuated fully. You can also choose simply to take your time filling the container. There is a funnel available directly from Scepter that can be used in conjunction with the SMART CONTROL SPOUT that may help. Every automobile is different, so it is not a one size fits all situation. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our Customer Care team at 1-800-387-6018 so that we can resolve this for you. We are here to help!

Hi Name - We apologize for your experience. Customer satisfaction is very important to Scepter. We conduct leak testing of this product so if the cap is screwed down and tightened securely, this should not leak. Please reach out to our customer care team at 1-800-387-6018 or customerservice@scepter.com so that we can resolve this for you. We are here to help!

Hi BRIAN - Customer satisfaction is very important to Scepter. We STRONGLY ADVISE AGAINST using this can with any modifications. Similar to medication packaging, gas/diesel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA). This product should only be used with the spout it came with at the time of purchase. This can is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. Step 4: Tilt can and pour. The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. Please contact our Customer Care team at 1-800-387-6018 so we can resolve this for you. We are here to help!

Hi - We apologize for your experience. Customer satisfaction is very important to Scepter. We conduct leak testing of this product so if the cap is screwed down and tightened securely, this should not leak. Please contact our Customer Care Team at 1-855-857-3252 or email customerservice@scepter.com so that we can resolve this for you. We are here to help.

Hi - We apologize for your experience. Customer satisfaction is very important to Scepter. As every automobile/equipment is different, it is not a one size fits all situation and a funnel may be required.
Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com if if we can be of any further assistance. We are here to help!

Hi - Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com if you wish to discuss your specific experience. We are here to help!

Hi - We apologize for your experience and are sorry to hear that you returned your fuel can. If you would like to discuss your specific experience, please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com. Thank you.

Hi BackDoor - We apologize for your experience. We STRONGLY ADVISE AGAINST using this can with the modifications you’ve described. Similar to medication packaging, all fuel cans must also adhere to strict child resistance packaging laws. All fuel containers sold in the United States must come equipped with a child-safety lock and adhere to environmental regulations (EPA).The “screen” you see in the neck of the fuel can is actually a safety device called a flame mitigation device (FMD). Its inclusion in fuel containers is part of a 2020 U.S. law to improve overall safety. It does not make it safe to mix Gas and Fire, which remains extremely dangerous, but helps to protect the consumer against situations of potential misuse. Do not ever remove or modify the FMD. We understand that filling the containers now requires the user to learn to rest the pump in the center of the FMD, on the steps, to fill at full speed. You can also choose simply to take your time filling the container. We have posted both fill and pour instructions online at https://www.scepter.com/safety/instructional-videos/ which should help. This product is designed to be used with your palm. Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap. Step 2: Flip up dark lever on back of spout with your palm. Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature. Step 4: Tilt can and pour. Please contact our customer care team at 1-855-857-3252 or email customerservice@scepter.com so that we can resolve this for you. We are here to help!

Hi - We see that you have rated the product a three star. Customer satisfaction is very important to Scepter. If you would like to discuss your specific experience, please contact our Customer Care Team toll free at 1-855-857-3252or email customerservice@scepter.com. We are here to help.

Hi Buyer - We're sorry to hear you've had difficulty using your fuel can, let’s see if we can help troubleshoot for you. VENT the fuel can by slowly unscrewing the cap and allow all the pressure to escape. Once vented re-tighten cap. There are two steps to using this spout. Step 1. UNLOCK: Using your palm, press the small dark green lock tab up to unlock. Step 2: POUR: Place your fingers over the black grip and keeping the lock tab depressed and using your palm, squeeze to slide the large green pad forward to release the fuel. This video may also help: https://www.scepter.com/safety/instructional-videos/ . There is some stiffness expected when sliding the large green pad forward as that is part of the child resistant feature, however it should not require excessive force. You may find that placing the fuel can flat on the ground and actuating the spout once or twice prior to use may allow the green pad to slide easier during operation. For your convenience there is a hook on the underside of the SMART CONTROL spout that can rest on the lip of the receiving tank, using the hook when pouring helps alleviate much of the weight. Tilt the can up from the bottom using one hand, following the instructions for the spout operation with the other hand. If you have any further questions or are still having difficulty, please reach out to our Customer Care Team at 1-855-857-3252 or email customerservice@scepter.com for assistance.

Hi HockeyBob - We're sorry to hear you've had difficulty using your fuel can. There are environmental regulations (EPA) that must be met on all fuel cans sold in the US, in addition gas cans must adhere to strict child resistant packaging laws and come equipped with a child-safety lock. All these features have been built into the SMARTCONTROL SPOUT. The video "How To Operate Your SmartControl Fuel Container" can be found at the following link and should help: https://www.scepter.com/safety/instructional-videos/ .
Step 1; Vent the fuel can by slowly unscrewing the cap, allow all the pressure to escape. Once vented re-tighten cap.
Step 2: Flip up dark lever on back of spout with your palm.
Step 3: With the dark green lever still flipped up, push the entire light green pad forward. It will be stiff as that is part of the child resistant feature.
Step 4: Tilt can and pour.
Should you have any further questions, please reach out to our Customer Care Team at 1-855-857-3252. We are here to help.