Customer Reviews for Squirrel-X Squirrel MX5 Oil Rubbed Bronze Squirrel Resistant Feeder, 3.4 lbs. Feed Capacity

Hello Bill, Thank you for your review on Squirrel-X Squirrel MX5 Oil Rubbed Bronze Squirrel Resistant Feeder, 3.4 lbs. Feed Capacity. The key to successfully keeping a feeder squirrel-proof is its placement. Squirrels are agile and are able to jump up to 8ft horizontally and 4ft vertically. For this reason, we recommend that feeders be placed 8ft away from any structures that they can climb on so that they do not reach across to access the feeding holes. It can be helpful to trim back and prune any nearby bushes or branches within 12ft of a feeder. We also recommend that feeders be placed higher than 4ft off the ground, preventing the squirrels from jumping and grabbing onto the bottom. If you are using a hook or pole, we recommend that the hook have at least a 16in distance from the pole. Placing a baffle on the pole or having a caged feeder will also help to ensure squirrel-proofing success. If you have any other questions, comments or concerns, please do not hesitate to reach out to our Consumer Service Team at 1-800-352-9164 or consumerservices@classicbrands.net. Monday – Friday, 7 am – 4:30 pm EST Thank you for flying with our flock!

Hello suselish, Thank you for your review on Squirrel-X Squirrel MX5 Oil Rubbed Bronze Squirrel Resistant Feeder. There are 3 things that go into making a bird feeder squirrel-proof: Design, Materials Used and Proper Placement. We suggest to place a bird feeder 4 feet from the ground and 8 feet from anything a squirrel can jump from. When hanging from a pole by a hook, it is recommended that the hook have at least a 16” distance from the pole. Placing a baffle on the pole or having a caged feeder will also help to ensure squirrel-proof success. We hope this information helps! If you have any other questions, comments or concerns, please do not hesitate to reach out to our Consumer Service Team at 1-800-352-9164 or consumerservices@classicbrands.net. Monday – Friday, 7 am – 4:30 pm EST Thank you for flying with our flock!

We appreciate your feedback regarding this feeder. It is designed with smaller birds in mind. Please feel free to contact us with any questions at 800-352-9164, we're happy to help.

We're sorry to hear about that! Birds are creatures of habit and can take some time to adjust to a new feeder. You may want to try relocating the feeder to another area in your yard or temporarily removing any established feeders until the new one is being utilized.

Thank you for sharing this feedback. We're sorry to hear that this happened to your feeder. When hanging a feeder, we recommend that it is placed 10-20 feet from launching points (fences, railings, roofs, branches) and at least 5 feet from the ground as squirrels are excellent jumpers. The feeder has a 30 day return period. We recommend reaching out to your local retailer for assistance if you are not satisfied.