This is the second chair I have ordered and the...
This is the second chair I have ordered and the wicker is coming loose
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Response from Product ManufacturerJun 3, 2021
Dear valued customer, thank you for taking the time to review our product. As you can well imagine, I am deeply concerned after having read your review and apologize earnestly for the shortcomings you have experienced. It is our goal to ensure your satisfaction. As the manufacturer, we aim to satisfy our customers with our utmost customer service. We hope to have the opportunity to serve you, so that we may restore your faith in our products. For any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can further assist you.
The absolute worst!! Do NOT buy this. All of the...
The absolute worst!! Do NOT buy this. All of the reviews went on and on about how great it is. Sure it looks great but only after hours and hours of trying to put it together. No holes line up, you have to use a drill to try and get the screws in and the whole process is a big fat joke. Do NOT recommend ever
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Response from Product ManufacturerJun 3, 2021
Dear valued customer, thank you for taking the time to review our product. As you can well imagine, I am deeply concerned after having read your review and apologize earnestly for the shortcomings you have experienced. It is our goal to ensure your satisfaction. As the manufacturer, we aim to satisfy our customers with our utmost customer service. We hope to have the opportunity to serve you, so that we may restore your faith in our products. For any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can further assist you.
Easy assembly. Even prettier in person and soooo comfy. I’ve...
Easy assembly. Even prettier in person and soooo comfy. I’ve gotten tons of compliments.
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Verified Purchase
Apr 7, 2021
I had been looking for a chair like this for...
I had been looking for a chair like this for my patio for a long time, and this just worked out perfectly! Very stylish and comfortable. The chair is just as pictured and was very easy to put together. I was looking for an egg chair that was smaller to fit the space, and this is just the perfect size for a comfortable cuddle without being too imposing. I love this chair!!
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Verified Purchase
1 found this review helpful
Apr 6, 2021
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Verified Purchase
Customer review from homedepot.ca
Feb 19, 2021
I absolutely LOVE this chair! It’s exactly what I wanted...
I absolutely LOVE this chair! It’s exactly what I wanted to go in a particular spot in our home. It’s well made, sturdy and I love that it swivels. I looked for several months for one and I got the best. And the cushions are stout, stay in place and are so comfortable! I’m very happy with my purchase!
The swivel broke the 2nd time I sat in it tried to get part replaced apparently not available and...
The swivel broke the 2nd time I sat in it tried to get part replaced apparently not available and store didn't have any in stock to exchange it so I'm just stuck with it being stationary
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Response from Product ManufacturerJul 24, 2020
Dear valued customer, thank you for taking the time to review our product. It is apparent in your review that you were not completely satisfied with our product and we apologize for the inconvenience you are experiencing. Please know that we are very much appreciative of your comments, so that we may improve our shortcomings. We can only hope that we will have the opportunity to serve you. If you have any questions, comments, or concerns, please give us a call at (866) 602-1800, so that we can assist you.
Love it !! Easy to assemble and love the style and quality.
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Verified Purchase
Jun 9, 2020
We love this chair! I chose it because it...
We love this chair! I chose it because it appears to have more metal frame support and less wicker than other egg chairs on the market, and thought it would stand up to outdoor weather better as a result (time will tell, and I'll update accordingly). It was easy to assemble and arrived promptly. Some of my cushions were dirty upon arrival (fell out of plastic wrapping) but thankfully they cleaned up perfectly. Despite the "spot clean only" description, the two larger pillows (seat/back) do have removable covers and I was able to wash them on a gentle cycle and line dry. The two arm pillows do not unzip, but did spot clean well. We love that the chair swivels - very smoothly! We will be placing the chair outdoors under a covered patio, but we assembled indoors and my 10yo has been sitting in it for about two weeks straight! We also purchased an egg chair cover from Amazon to cover the chair during winter or heavy rain, which will hopefully elongate its lifespan.
Even though the item description says stationary base, and the box it came in said the same thing, the chair does swivel on the "stationary base". Not sure why they have it labeled like that because it's confusing and leads you to believe it has no swivel action. It's a nice looking patio chair and it's very comfy too.
Really like this chair. Had a weird smell at first (from the rattan wrappi...
Really like this chair. Had a weird smell at first (from the rattan wrapping) that dissipated. Fits the look I wanted to achieve with a hanging chair but didn’t have a place to hang. Chair is comfortable and you feel cozy in it. Very happy with this purchase. Comes with a kit of wrenches and screws. Had some materials left over.
The chair was easy to put together but felt really...
The chair was easy to put together but felt really unstable, it was much smaller than I was Looking for, and the insert stated not to have it out in inclement weather... good chair just not for me
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Response from Product ManufacturerMay 13, 2020
Dear valued customer, thank you for writing this review and letting us know about this issue. We are sorry to hear that the product did not meet your expectations. We would like to offer to help you resolve the issue; however, if you are considering an alternative and If you purchased it recently, please note that with Home Depot, there is an after-purchase 90-day store warranty, in which you may either get a full refund or store exchange at your local Home Depot store by visiting their customer service care; you can also contact them and arrange a pick-up at your residence for your convenience. For any questions, comments, or concerns, you can give us a call at (866) 602-1800.
New favorite spot in the garden. Love this chair. Easy...
New favorite spot in the garden. Love this chair. Easy to put together - did need husband to lift and place the swivel base and bottom half together and turn over. Did use our own tools as they were quicker. Cushions very comfortable and dry quickly and easily - mine get wet from my sprinkler when I forget to remove them. Good value for money, strongly built