Dear Home Depot Customer,
So sorry to hear that you had an issue with Home Depot. We take each matter very seriously and want to make sure you are happy. If we can assist you in the future with the unit please contact our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe