This would probably be great if the arms that held the pads would stay locked into position. I initially bought this to dust the ceiling fans in the house, as we have some vaulted ceilings. It’s fine for stuff you can easily reach, but then I’d just use the regular small handled duster. So, not worth the extra money and the extra duster pads you’d use with it.
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Response from Customer CareJun 13, 2024
It's always our goal to make cleaning easier for you with our products, Laura, so we're very sorry for any frustration with the pads not staying on your Swiffer Duster. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have. We'd like to gather some information for our Quality Assurance Team and also try to make things right for you. Please give us a call at (800) 742-9220.
Customer review from influenster.com
Jun 4, 2024
Disappointed
The six foot pole on the one I bought doesn’t stay extended making it useless for anything but short dusting - I specifically bought it for high up dusting . Very disappointing
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Response from Customer CareJun 6, 2024
We're so sorry to learn you've been having problems with your Swiffer Dusters Heavy Duty 6 foot Super Extender. Our Quality Team assures us that every one is reviewed and checked, to make sure it'll work as expected. Extend the pole by pulling on the upper section until it reaches the length you want. Once it's in place, extend the lower section. When the handle is fully extended there are 4 white buttons all in a row on one side. These buttons help keep everything locked into place and you can use them to keep the length set. Please, give us a call for more assistance with this. Our number is 1 (800) 214-8734. We're taking calls Mondays through Fridays, from 9 AM to 6 PM, EST.
Customer review from swiffer.com
Mar 14, 2024
Poor Packaging
The box appears as if it was opend and damaged .
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Response from SwifferMar 15, 2024
We're sorry to hear this, Kisha. When you have time, please get in touch with Home Depot at 1-800-466-3337, so they can take care of this for you.
Recommended
Jan 20, 2024
Dusters come off too easy if snagged on something.
Doesn't hold dusters well. My old extender would actually lock on to the dusters, this new design just slips on. So when dusting an uneven surface, like the top of the of a fan housing, the duster gets stuck and pulls right off the extender.
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Response from Customer CareJan 23, 2024
It's our goal to help you keep your home sparkling clean, so we're very sorry to hear that you've had trouble with your Heavy-Duty Duster, Drew. You should be able to Swiffer without fear of your duster head making a break for it, so this certainly isn't what we'd expect. All of our products go through thorough quality testing before they find their way to your home, so our team would like to take a closer look into the duster you've noticed this with so we can try to help get you back to busting all that dust. Please give us a call at (800) 214-8734, we look forward to hearing from you soon!
Customer review from swiffer.com
Jan 10, 2024
I have always liked the Swiffer brand, their convenient and the little dusters do a good job picking up dust. I found this Swiffer Extendable Duster with refills as a Special Buy at my local Home Depot and had to buy it. It includes an extendable pole and 4 Swiffer refills. I like the fact that the duster can swivel and the extendable pole reaches 6 ft, now I don’t have to use a ladder or step stool to reach the top of the refrigerator and it can also reach the top of a tall hutch in my dining room. Also great for dusting light fixtures and ceiling fan blades. I highly recommend it!
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Verified Purchase
Nov 15, 2023
Buy this product!
I just dusted down all my wooden beams, that stretched across my lg living and dining room in ten mins.They were super dusty because I can’t climb and stretch and easily in my old age . Then I changed my duster’s for the third time and did my walls around the top ,also did my ceiling fans , of course changing my dusters’ as needed.This product saved me so much time it’s on believable how fast I got all this cleaned in a small amount of time!!!! Really, it was worth spending a-little money on the Heavy duty six foot extension and Lg,box of exlarge dusters … I have plenty of dusters left over too for more dusting … This Idea 💡 of was genius on who ever came up with this product.
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Recommended
Customer review from swiffer.com
Sep 8, 2023
Do not purchase this product
Swifter pads will not stay on the wand. Useless product, I threw it away same day I first used it. Do not purchase this product
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Response from Customer CareNov 16, 2023
We're sorry to hear that this has been your experience, as our products go through many quality checks to ensure that you can use them with ease. To get the Duster to stay on, make sure the handle prongs are being inserted fully into the sleeves on the Duster. For our Heavy Duty Dusters, the sleeves can be found between the fluffy layers, in the center of the duster cloth. We hope this is helpful. You're always welcome to give us a call at (800) 214-8734 if there's anything more we can assist you with.
Customer review from swiffer.com
Jan 28, 2020
Work as well if not better than as described. The headbands to make it easy to get around things....
Work as well if not better than as described. The headbands to make it easy to get around things. And the 6ft extension is awesome. We have vaulted ceilings this has made cleaning the fans a dream. Before we always had to pull out the extension ladder
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Verified Purchase
Recommended
1 found this review helpful
Aug 20, 2019
Enjoy the extension for reaching.
Enjoy the extension for reaching.
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Verified Purchase
Recommended
Feb 26, 2019
I would have given it a 5 star if it were a little thicker. I can reach higher places and shorten...
I would have given it a 5 star if it were a little thicker. I can reach higher places and shorten to do baseboards.
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DIY
Verified Purchase
Recommended
Jan 23, 2019
I thought the ends would bend. I can't clean any high surfaces or even ceiling fans. It was not w...
I thought the ends would bend. I can't clean any high surfaces or even ceiling fans. It was not what I thought it was
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Verified Purchase
7 found this review helpful
Sep 18, 2024
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Verified Purchase
Sep 11, 2024
doesnt really cover alot of area on passing takes a few times which is a waste..once or twicw sure but 3 or more...NOT
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Response from SwifferSep 12, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure dusting is a breeze with the Swiffer Duster. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 214-8734.
Verified Purchase
Sep 11, 2024
Perfect for vehicle windshields and hard-to-reach areas around dashboards and doors.
Picks up road dust perfectly.
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Verified Purchase
Sep 5, 2024
Great item to have when you want to dust in those far to reach areas around the home/apt.
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Verified Purchase
Sep 5, 2024
Love it; reaches ceiling!
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Verified Purchase
Sep 4, 2024
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Verified Purchase
Sep 4, 2024
Excellent product to use
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Response from SwifferSep 4, 2024
Thanks for sharing your feedback, Mat. Your satisfaction means the world to us. We'd be happy to hear any additional feedback or answer any questions you may have. Please call us at (800) 214-8734 Monday through Friday, from 9 AM to 6 PM EST.
Verified Purchase
Sep 4, 2024
Does exactly what it is advertized to do.
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Verified Purchase
Sep 2, 2024
Procduct is a zero. Does not woork.
I cant get the 6 foot extention rod to lock. it folds back into itself as soon as you try to dust. i cant find any instructions on the box to lock the telescoping handle. it is less than one star, because it does not woork.
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Response from Customer CareSep 4, 2024
We're sorry your Swiffer Duster isn't locking into place. Our products go through many quality checks to ensure they get to you with the best results, so we're disappointed to hear this. To extend the handle, pull on the upper section until it reaches the desired length. When the upper section has been fully extended, you can extend the lower section.
When the handle is fully extended, there are four white buttons, all in a row on one side. To help you get back to Swiffering, please call us at (800) 214-8734 Monday through Friday, from 9 AM to 6 PM EST.
Customer review from swiffer.com
Aug 29, 2024
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Verified Purchase
Aug 28, 2024
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Verified Purchase
Aug 22, 2024
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Verified Purchase
Aug 21, 2024
Excellent product. Just what I needed to clean ceiling fans and walls.
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Verified Purchase
Aug 15, 2024
Meet and fulfill the expectations
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Verified Purchase
Aug 14, 2024
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Verified Purchase
Aug 9, 2024
6ft extendable dusting kit might be defective
I purchased the Swiffer 6 ft dusting kit that contains 1 pole & 4 heavy duty dusters. 2 issues with this produce.
1. The head of the product which uses the 2 dusters has a yellow push button to lock the head in place. Unfortunately while I’m using this product the yellow button does NOT remain in locked position while dusting. I pushed the button till I hear it “click” but while reaching up high the “lock” button becomes undone.
2. The extendable pole (6ft) does not lock in place at any length. The pole “collapses” making the pole shorter while applying pressure on the duster heads to wipe away the dust in high places. On this product the pole does NOT have any locking buttons on any of the extension pieces to prevent it from shortening while using. Perhaps I purchased a defective product?
I’d appreciate it if someone will reach out to me via email (which I provided) to determine if the product is functioning as designed or is a defective item. Thanks!
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Response from Customer CareAug 13, 2024
We're sorry to hear that this has been your experience, as our products do go through strict quality checks to ensure that they reach you in the best possible condition. We'd be happy to look into this further for you and see how we can best assist, so please give us a call at (800) 214-8734 when you have a chance.
Customer review from swiffer.com
Aug 8, 2024
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Verified Purchase
Aug 1, 2024
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Verified Purchase
Jul 31, 2024
I like that it’s easy to use because I have Parkinson’s and I can reach things easily and it makes dusting easier.