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Customer Reviews for TRUporte 36 in. x 84 in. Grey MDF K Frame Interior Barn Door Slab

Internet #302372895

Model #NL52-W9-GY1-36

Store SKU #1002586097

  • Constructed to provide the look of a barn door
  • Prefinished and ready to hang in your space
  • Constructed of engineered wood for a great value

Customer Reviews

  • 4.1
    out of 126 reviews
  • 84% recommend this product
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Showing 1-30 of 126 reviews
Was deliver to the store damage and when i wanted...
Was deliver to the store damage and when i wanted to re order the maker did not make it no more..
by
Response from Renin Account ManagerNov 9, 2018
Good afternoon Luis. We are sorry for the inconvenience. This door has not been discontinued. However, it is currently out of stock.
  • Verified Purchase
very heavy door! very good looking!
very heavy door! very good looking!
by
  • Verified Purchase
  • Recommended
Love my barn door it is gorgeous....
Love my barn door it is gorgeous.
by
  • Verified Purchase
Doors took three orders before we got an undamaged set...
Doors took three orders before we got an undamaged set ( I ordered 2 doors).Instructions were excellent
by
  • Verified Purchase
Good door. Very very heavy. HOME DEPOT should...
Good door. Very very heavy. HOME DEPOT should give more information on exact color. Details
by
  • Verified Purchase
The doors are great! Ordered three of them and...
The doors are great! Ordered three of them and one came with some minor damage from shipping. They are solid and heavy, but really look great!
by
  • Verified Purchase
Great looking door...
Great looking door
by
  • Verified Purchase
So this arrived damaged on the bottom corner which was...
So this arrived damaged on the bottom corner which was prevalent in all the reviews. I used the less damaged side for facing out. Other than that the door is awesome. Heavy. Which gives it a great roll and feel.
by
  • Verified Purchase
1 found this review helpful
Looks great in the photo and it is a beautful...
Looks great in the photo and it is a beautful door but when it arrived it was damaged, had to wait two weeks for a new one to arrive and then that was also damaged. Both were sent back and I gave up.
by
Response from Renin Account ManagerJun 6, 2018
Good morning and thank you for your feedback.
We're sorry you experienced these issues with this door. We are looking into this quality control issue and addressing it.
If you are interested in a replacement door, please call our Customer Service. 1.800.493.5263
  • Verified Purchase
Product was as described no issues. Which in this day and age is excellent.
Product was as described no issues. Which in this day and age is excellent.
by
  • Verified Purchase
  • Recommended
door received damaged...
door received damaged
by
Response from Renin Account ManagerJun 6, 2018
Good morning Justin and thank you for your inquiry.

We're sorry your door was received broken. You can contact The Home Depot for a refund or exchange or call 1.800.493.5263 and we will be happy to help."
  • Verified Purchase
Good product.
Good product.
by
  • Verified Purchase
  • Recommended
Looks good and solid
Looks good and solid
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Great door! Excellent quality and professional finish. ...
Great door! Excellent quality and professional finish.
by
  • Verified Purchase
LOVE this barn door! The gray stained tones are...
LOVE this barn door! The gray stained tones are perfect and the factory finish make for a high quality look. Very happy with my purchase. Have received many compliments. Would recommend this purchase.
by
  • Verified Purchase
Good quality door. Finish is well done.
Good quality door. Finish is well done.
by
  • Verified Purchase
  • Recommended
Didn't realize MDF meant laminated door. The door was ordered twice and received damaged both ti...
Didn't realize MDF meant laminated door. The door was ordered twice and received damaged both times and when I tried to get it replaced was told on back order for 2 months. Very disappointing.
by
Response from Renin Account ManagerApr 10, 2018
Hi SSc and thank you for your feedback.

We are sorry for the issues you had with your doors. Please call our Customer Service (1.800.493.5263) if you would like to discuss this issue or you can return your doors for an exchange or full refund.
    2 found this review helpful
    This is a pretty hefty door, but it looks really...
    This is a pretty hefty door, but it looks really nice. Overall very happy with the quality and look of the door. At one seam there's a slight gap but it's not too bad.
    by
    • Verified Purchase
    Excellent doors! Square and true, but the best part is...
    Excellent doors! Square and true, but the best part is that my customer loves her two barn doors!
    by
    • Verified Purchase
    First door came severely damaged, so they ordered me a...
    First door came severely damaged, so they ordered me a second one. Second one arrived and had small Gallaghers on one side of it. I took it and filled in the gouges before painting. Then discovered the bottom frame board was slightly bowed out in the corner against the side frame board.
    by
    Response from Renin Account ManagerMar 14, 2018
    Hi Ryan and thank you for your inquiry.
    It appears the doors were damaged during shipping. Please call our Customer Service and we will be happy to help resolve this issue with you. Sorry for the inconvenience. 1.800.493.5263"
    • Verified Purchase
    2 found this review helpful
    Had to re order the door 2 times do to...
    Had to re order the door 2 times do to shipping damages. Shipping was not fast and the product isn’t that great. Installation was no problem I’m a door and window guy but I can see where a lot of installers wirll mess this up tho and flaws in design. Will not buy another.
    by
    Response from Renin Account ManagerMar 8, 2018
    Good morning Jason and thank you for your inquiry.
    We are sorry your doors arrived damaged. This happens from time to time in the shipping and handling process and although we do our best to provide adequate packaging to ensure our doors arrive undamaged, we can't control every situation. If you are still interested in the door, please call our Customer Service (1.800.493.5263) and they will be happy to ensure you are satisfied with your purchase and your next door arrives undamaged.
    • Verified Purchase
    Very nice doors. Look great...
    Very nice doors. Look great
    by
    • Verified Purchase
    the person that helped wasn't very knowledgeable about the product...
    the person that helped wasn't very knowledgeable about the product
    by
    Response from Renin Account ManagerJan 25, 2018
    We're sorry to hear that you did not get the service you hoped for...If you have any questions about this product in particular, our Customer Service team would be happy to help. 1.800.493.5263
    • Verified Purchase
    2 found this review helpful
    Door looks great. Very heavy. I thought the website said...
    Door looks great. Very heavy. I thought the website said it was wood. But it is not wood. I did appreciate the pre-drilled holes for the rollers.
    by
    Response from Renin Account ManagerJan 5, 2018
    Steve,
    Thank you for your review. Throughout the descriptors on the website, it states this door as either MDF or Engineered Wood. We're sorry if there was any confusion here. This type of wood is very stable and much heavier than an unfinished natural wood door.
    • Verified Purchase
    2 found this review helpful
    Awesome door. But hardware sold at home depot did not...
    Awesome door. But hardware sold at home depot did not fit this door. I had to return it.
    by
    • Verified Purchase
    Nice Door. For this price it should come with all...
    Nice Door. For this price it should come with all the hardware, to include 7ft rail not a standard 6ft because of the size of the opening and handles.
    by
    Response from Renin Account ManagerJan 5, 2018
    Thank you for your feedback. This door is prefinished which takes away the need to paint or stain an unfinished door. We also offer complete kits with hardware which can be found online.
    • Verified Purchase
    2 found this review helpful
    Returned it, because no hardware ...
    Returned it, because no hardware
    by
    Response from Renin Account ManagerJan 2, 2018
    //www.renin.com/us/customer-care/ or call 800.493.5263 if you need assistance.
    • Verified Purchase
    2 found this review helpful
    This is the second door we have ordered and both...
    This is the second door we have ordered and both of them were damaged. Not impressed.
    by
    Response from Renin Account ManagerDec 21, 2017
    Melissa,
    We are sorry your doors arrived damaged. This happens from time to time in the shipping and handling process and although we do our best to provide adequate packaging to ensure our doors arrive undamaged, we can't control every situation. If you are still interested in the door, please call our Customer Service (1.800.493.5263) and they will be happy to ensure you are satisfied with your purchase and your next door arrives undamaged.
    • Verified Purchase
    1 found this review helpful
    Some damage to door prior to store pick up and...
    Some damage to door prior to store pick up and did not have predrilled holes for rail hardware as described.
    by
    Response from Renin Account ManagerJan 2, 2018
    //www.renin.com/us/customer-care/ or call 800.493.5263 if you need assistance.
    • Verified Purchase
    First door was too big...returned for a refund. Ordered...
    First door was too big...returned for a refund. Ordered this door in Bright White but when we got ready to hang the door it was a gray door...and labeled as such too though all the paperwork stated bright white door. So had it picked and returned. Now awaiting a 3rd door to arrive which we ordered.
    by
    Response from Renin Account ManagerJan 3, 2018
    Tyler,
    We are very sorry that you received the incorrect door. This sounds like this door was picked from inventory incorrectly. If you have any other questions or concerns, please call our Customer Service team. 1.800.493.5263
    • Verified Purchase
    Showing 1-30 of 126 reviews

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