I could see the finger jointed wood under the paint.
by
Response from UFPI RepresentativeApr 29, 2024
Dear Aezra51, UFP-Edge appreciates you letting us know about your frustrating experience and we value your feedback! If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Apr 24, 2024
by
Verified Purchase
Apr 24, 2024
Spent way too much money for warped boards, that had broken tongue and groove. Would not buy again
by
Response from UFPI RepresentativeApr 29, 2024
Dear HomeDepotCustomer, thank you for letting us know about your frustrating experience. Due to the natural characteristics of wood, some cupping and warping may occur prior to installation. We are glad to hear that you were able to complete your project with our UFP-Edge shiplap boards, and we hope that you enjoy it for years to come! If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Apr 17, 2024
overall a good product . packaging should be better to avoid damage to ends of boards . a couple of boards were warped bad I was able to cut & work around this issue
by
Response from UFPI RepresentativeApr 19, 2024
Dear Bob, UFP-Edge appreciates your business and values your feedback. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Apr 3, 2024
I purchased 3 packages via special order packed by the manufacturer. Upon opening i found at least 2 of the six boards in each package which had chipped tongues and the paint finish was gouged requiring sanding and repainting. I have purchased this same product previously and it was flawless. Needless to say quality is not a consistency for UFP or Home Depot based on this special order.
by
Response from UFPI RepresentativeApr 5, 2024
Dear HomeDepotCustomer, UFP-Edge appreciates your business and values your feedback. We are so sorry that you received this product with delivery damage from the store. We do value you as a customer and can assure you that this product is normally of excellent quality. If you would like the opportunity to discuss the issue further, please reach out to us at 1-844-584-0763 or CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Mar 27, 2024
My wife keeps finding more walls for me to put this shiplap on she likes it so much. It has a great finish on it.
by
Response from UFPI RepresentativeMar 27, 2024
Dear Home Depot Customer, Thank you for the positive review! UFP-Edge really appreciates your business, and we hope you enjoy your project for many years to come! If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Mar 20, 2024
by
Verified Purchase
Mar 20, 2024
by
Verified Purchase
Mar 13, 2024
Boards were warped and multiple were shattered. Looked nice but not easy to fit tongue and groove when they’re not flat.
by
Response from UFPI RepresentativeMar 15, 2024
Dear Alex, Thank you for letting us know about your frustrating experience. We apologize, and please know we share your disappointment. If you have not already done so, please reach out to UFP-Edge at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Mar 13, 2024
by
Verified Purchase
Mar 12, 2024
by
Verified Purchase
Customer review from homedepot.ca
Mar 11, 2024
by
Verified Purchase
Mar 5, 2024
Don't buy this - especially pre-painted
Box to box, they are not the same length or height. The paint (I bought pre-painted gray) chips easily and many boards were chipped when the boxes arrived. A couple boards were cracked. My project was not a running wall. It was 3 adjacent panels and the gap wandered and I had to start trimming the tounges to get back in allignment. What a pain.
by
Response from UFPI RepresentativeMar 5, 2024
Dear Jimbo, UFP-Edge appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Mar 2, 2024
Avoid This Product - Especially Pre-Painted
Box to box, they are not the same length or height. The paint (I bought pre-painted gray) chips easily and many boards were chipped when the boxes arrived. A couple boards were cracked. My project was not a running wall. It was 3 adjacent panels and the gap wandered and I had to start trimming the tounges to get back in allignment. What a pain.
by
Response from UFPI RepresentativeMar 4, 2024
Dear Jimbo, thank you for letting UFP-Edge know about your frustrating experience. While we’re always working to make our products and processes better, we couldn’t do it without honest feedback from people like you. A representative will be in contact with you via email to discuss your issue. If you would like the opportunity to discuss the issue before we can reach out to you, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Feb 28, 2024
by
Verified Purchase
Feb 28, 2024
The finsh on the shiplap easy flaked so i had to paint,
by
Response from UFPI RepresentativeFeb 28, 2024
Dear Randall, UFP-Edge appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Feb 21, 2024
Overall, good quality boards. 1 or2 from each package were either warped or had some paint defects. With the spare I had order I was able to make it.
by
Response from UFPI RepresentativeFeb 22, 2024
Dear James, UFP-Edge is sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you further. Please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Feb 14, 2024
Product arrived with many chipped areas requiring painting.
by
Response from UFPI RepresentativeFeb 16, 2024
Dear Brian, UFP-Edge is sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you further. Please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Feb 12, 2024
by
Verified Purchase
Feb 7, 2024
by
Verified Purchase
Jan 17, 2024
by
Verified Purchase
Jan 1, 2024
by
Verified Purchase
Dec 6, 2023
Product is very damaged, many pieces have chips. I will be returning all of it.
by
Response from UFPI RepresentativeDec 7, 2023
Dear Lisa, we value your feedback on your purchase of this shiplap. If you would like the opportunity to discuss this matter in more detail, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Nov 29, 2023
Great shiplap - bright white, clean lines. Easy to click together. Happy with the product.
by
Response from UFPI RepresentativeDec 5, 2023
Dear Nova, UFP-Edge appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Nov 8, 2023
Good product, good primer, ready to finish without sanding. Poor delivery. Ordered 3 boxes, two delivered on time, HD said third box lost in transit but boxes were marked 1 of 2, and 2 of 2 which means only two were ordered instead of three. Then the one missing box was ordered by HD and arrived two weeks later so project could not begin till third box came in.
by
Response from UFPI RepresentativeNov 15, 2023
Dear Richard H, UFP-Edge appreciates you taking the time to let us know about your experience and values your feedback on this shiplap board! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Sep 13, 2023
We recently used UFP Shiplap to renovate a small bathroom and it turned out awesome!
by
Response from UFPI RepresentativeSep 20, 2023
Dear William, thank you for the positive review! UFP-Edge really appreciates your business, and we hope you enjoy your project for many years to come! If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Aug 10, 2023
by
Verified Purchase
Aug 2, 2023
Definitely cuts down on prep time, but be careful as the paint chips off real easy if you accidentally hit the finish with something.
by
Response from UFPI RepresentativeAug 8, 2023
Dear CHARLES, UFP-Edge appreciates your business and values your feedback. If there is anything else we can do for you, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.