Dear Vitaliy, UFP-Edge appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
May 16, 2024
reasonable product, but get extra
overall good product and easy to install, but there were several boards that had damage/defects. I was lucky because I had extra boards.
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Response from UFPI RepresentativeMay 16, 2024
Dear melvrohack, UFP-Edge appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Recommended
Mar 11, 2024
5 out of 6 Damaged 1 okay
Will not buy again. 5 out of 6 boards had packing damage - called = no human for pickup/return
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Response from UFPI RepresentativeMar 12, 2024
Dear unhappyshiplapowner, thank you for letting UFP-Edge know about your frustrating experience with the customer service you received from your local Home Depot store. We really appreciate your business with this lumber and hope that you enjoy your project for years to come. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Mar 4, 2024
good ship lap however boards arrived chipped
Ordered for store delivery. Unfortunately several of the boards arrived chipped. Disappointed with the way that thet were packed for delivery
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Response from UFPI RepresentativeMar 5, 2024
Dear Home Depot Customer, UFP-Edge is sorry to hear this product did not meet your expectations. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Recommended
Oct 11, 2023
So smooth and beautiful above our fireplace!
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Response from UFPI RepresentativeOct 12, 2023
Dear LAH, thank you for the positive review! UFP-Edge really appreciates your business, and we hope you enjoy your project for many years to come! If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 12, 2022
Fire place facing
Good quality easy install
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Response from UFPI RepresentativeJul 14, 2022
HomeDepotCustomer, , thank you so much for taking the time to leave an excellent review. UFP-Edge really appreciates your business. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com.
Verified Purchase
Recommended
1 found this review helpful
May 25, 2022
Black shiplap- Great product for Backsplash
Nice product well packaged with no damage pieces. Easily cut with miter saw and pieces were straight. Used for backsplash for basement wetbar.
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Response from UFPI RepresentativeMay 27, 2022
JRichards, thank you so much for taking the time to leave an excellent review. UFP-Edge really appreciates your business. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com.
Verified Purchase
Recommended
1 found this review helpful
Aug 22, 2021
looks great on my beach bar
Used this to finish off a bar and it relly nailed the look I was going for. I didnt have issues with board quality and it was pretty scratch resistant. I will say I bought the blue calvary paint from ppg to match the cabinets and of course it is a little off but not enough that it looks so noticeable. Would recommend to anyone
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Recommended
1 found this review helpful
Apr 6, 2021
DO NOT BUY
So these show beatiful on the site...they really do. When they arrive its obvious that there is ZERO quality control at manufaturer. These are damaged before being packaged. I woud return them but theyre on the wall. My wife really likes the color. Any time you have to cut prepare for chips. Doesnt matter the blade, if you tape cuts, its just explodes and chips. I hate that i spent money on this.
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Response from UFPI RepresentativeApr 7, 2021
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
11 found this review helpful
Mar 17, 2021
Smooth and easy to work. Good quality of joints. Not twisted, warped or cupped Finished sand...
Smooth and easy to work. Good quality of joints. Not twisted, warped or cupped Finished sand any high spots in the primer.
Installed like silk. Painted up nice. Very pleased
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Verified Purchase
Recommended
1 found this review helpful
Sep 23, 2020
Ordered Farmhouse White. Not Farmhouse Gray
Paid for a factory finish. Now I still have to paint as the boards had paint splotches on them or were an entirely different color. Horrible quality control. Be sure to buy 25% more instead of the normal 10% to make up for poor quality.
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Response from UFPI RepresentativeOct 7, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
6 found this review helpful
Jul 30, 2020
Awesome product. I used this product to build a fireplace in my living room. I know have a requ...
Awesome product. I used this product to build a fireplace in my living room. I know have a request to build a friend one for her home.
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Verified Purchase
Recommended
5 found this review helpful
Jun 9, 2020
I was glad to find this product because it fit our needs. It was real wood instead of MDF. It h...
I was glad to find this product because it fit our needs. It was real wood instead of MDF. It had a smooth finish instead of a rough rustic one. It was already painted a very similar color to the one I had planned to paint it. I thought great that will save time and materials. Over all I am satisfied with the purchase, however, there are a few little things I could have been happier with. The painted finish is a little inconsistent, there are some rougher sections and you can see where the pieces are boards that are fused together. I debated sanding the rough spots and painting it all again, but decided I was probably the only one who would be looking that closely at it, so I left it. Also, I had to order an additional box when I ran a few boards short, the entire board width is 6” that includes the part you lap, so really it only covers about 5” so you want to note that in your math. I probably should have thought of that, but I didn’t, so don’t be like me.
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Response from UFPI RepresentativeJun 17, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Recommended
19 found this review helpful
May 30, 2020
They did come with some boards that were not perfect but I ended up painting them navy anyway. T...
They did come with some boards that were not perfect but I ended up painting them navy anyway. They have a little sheen to them that I was not crazy about so 1 coat of navy paint went on great. They worked great for my pantry project and even better to have them delivered!
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Verified Purchase
Recommended
3 found this review helpful
Mar 31, 2020
Made the job 100x easier with it being pre-painted.
Made the job 100x easier with it being pre-painted.
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Verified Purchase
Recommended
3 found this review helpful
Mar 3, 2020
Purchased this product to have above my fireplace. It arrived quickly w/o damage and looks great...
Purchased this product to have above my fireplace. It arrived quickly w/o damage and looks great. Easy to install. Highly recommend.
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Recommended
4 found this review helpful
Feb 25, 2020
This product looks beautiful on my bathroom walls. Very quick way to give walls personality!
This product looks beautiful on my bathroom walls. Very quick way to give walls personality!
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Verified Purchase
Recommended
5 found this review helpful
Feb 19, 2020
Buy extra than you need
Bought this product thinking that I would save time not having to paint. However some of the planks came broken or damaged so I needed to order more to finish my project. Workmanship is very poor and it amazed me they would package broken pieces.
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Response from UFPI RepresentativeFeb 25, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
6 found this review helpful
Feb 11, 2020
Worked great for my fireplace wall. Very sturdy and easy to use material.
Worked great for my fireplace wall. Very sturdy and easy to use material.
by
Verified Purchase
Recommended
2 found this review helpful
Sep 18, 2024
Great quality product. Will use again.
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Response from UFPI RepresentativeSep 19, 2024
Dear Home Depot Customer, UFP-Edge appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Sep 4, 2024
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Verified Purchase
Aug 30, 2024
So many damaged pieces
It’s a good thing we bought extra product coz many boards were damaged. We need paint to match boards that aren’t the same color white. Now, the trim isn’t available. We need it and don’t know when it will be available. Very annoying because we can’t finish the project.Otherwise it looks good but it took too much effort to get just this far and we’re not done. We just found out that we need to paint this product and then seal it! Why didn’t we know this prior to installing? not in desc.
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Response from UFPI RepresentativeAug 30, 2024
Dear Suzie, UFP-Edge appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Recommended
Aug 14, 2024
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Verified Purchase
Jul 31, 2024
5 out of 18 pieces were damaged upon receipt. It took a week to get the replacements and then you shipped me 2 extra boxes which I had to return to HD. You wasted my time with the return and cost me 7 days on the job timeline. VERY DISAPPOINTED!!!
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Response from UFPI RepresentativeAug 2, 2024
Dear Home Depot Customer, UFP-Edge is sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you further. Please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Jul 17, 2024
Beautiful shiplap! Easy to put and already finished. Love it and highly recommend!
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Response from UFPI RepresentativeJul 19, 2024
Dear Lori, Thank you so much for taking the time to leave an excellent review. UFP-Edge really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 10, 2024
This product was disappointing. It was very difficult to work with b/c the interlocking pieces did not easily fit together. At least 50% of the boards were warped making it even harder to fit together. And the boards were acclimated properly. We went to extraordinary measures to install. Also, the paint/coating on the boards chipped off in many places. I would never purchase this product again.
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Response from UFPI RepresentativeJul 16, 2024
Dear Cheryl, UFP-Edge appreciates you letting us know about your frustrating experience and we value your feedback! If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you
Verified Purchase
Jul 3, 2024
Beautiful high quality product! Very happy!
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Response from UFPI RepresentativeJul 5, 2024
Dear Home Depot Customer, Thank you so much for taking the time to leave a positive review. UFP-Edge really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 28, 2024
I've ordered this product before and find it to be good quality but there are 6 boards in a box and this last order had quality control issues (three pieces were damaged). I had to return the box which significantly slowed down completion of the project. For the price, they need a better quality control system in place.
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Response from UFPI RepresentativeJul 1, 2024
Dear Pdouble, UFP-Edge appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 12, 2024
extremely good quality product
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Response from UFPI RepresentativeJun 12, 2024
Dear Al, UFP-Edge appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@UFPEdge.com, and one of our representatives will be happy to assist you.
Verified Purchase
May 29, 2024
At $40 a board and not one board was useable it is extremely frustrating we are in the middle of a project and now have to order two more boxes in hopes we get 4 good boards and then need to drive another hour to return the extra box!!!!
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Response from UFPI RepresentativeMay 30, 2024
Dear Tonia, UFP-Edge appreciates you letting us know about your frustrating experience and we value your feedback! If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@UFPEdge.com, referencing this review, and one of our customer service representatives will be happy to assist you.