Dear Valued Customer,
Thank you for sharing your experience with our pop-up drain. We sincerely apologize for the inconvenience caused by the issue you encountered. Your feedback is highly valued as it helps us continually improve our products.
We recognize the importance of prompt communication and would appreciate the opportunity to assist you. To address this issue promptly, please send an email to daphneg@vigoindustries.com with your purchase details, a description of the issue, and a photo showing the issue. A Senior Product Support Representative will carefully evaluate your case and offer personalized assistance to resolve the issue promptly.
Thank you once again for sharing your feedback with us.
Regards,
VIGO Product Support