Dear customer, thank you for bringing this to our attention – we'd like to apologize for the issues you are having. We want all customers to love their product and have a great experience using it. We encourage you to give us a call at 1(847) 327-0566, then select Option 2. We can offer assistance and potential solutions. Please know your feedback will be documented and we’ll use it to help us improve our products in the future. Thank you!