Thank you for bringing this to our attention – we'd like to apologize for the issues you are having, and would appreciate the opportunity to fix the issues and have you review the product again.
We want to ensure all customers love their product and have a great experience using it.
If you’d like to discuss this in more detail, we encourage you to give us a call anytime M-F between 7:30am–3:30pm, 1(847) 327-0566 then select Option 2. Please know your feedback will be documented and we’ll use it to help us improve our products in the future.
Thank you!