Filter Reviews By:Rating, Profile, Gender, Age (333)
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Showing 1-30 of 333 reviews
Mar 12, 2020
Everyone was helpful and fun. Thank you!
Everyone was helpful and fun. Thank you!
by
Verified Purchase
Recommended
Mar 4, 2020
Store very clean, people were helpful.
Store very clean, people were helpful.
by
Verified Purchase
Recommended
Feb 10, 2020
Each employee was attentive to my requests for assistance and did their part to make my visit wor...
Each employee was attentive to my requests for assistance and did their part to make my visit worthwhile. Thank you all.
by
Verified Purchase
Recommended
Jan 26, 2020
During my recent visit, the store was clean and staff were plentiful. I requested help in the pa...
During my recent visit, the store was clean and staff were plentiful. I requested help in the paint department, and as the associate called for assistance, he took the initiative to start my request (I needed a paint match) until the appropriate person arrived. Also, the Customer Service associate was extremely pleasant and talked me through the process of refunding my item, as well as what she could do about an item I didn't receive in my online order, that showed it should have been in the box. She was so nice. Well Done Home Depot.
by
Verified Purchase
Recommended
Jan 16, 2020
This store ranks above all the other home improvement stores. The staff at the Auburn store are a...
This store ranks above all the other home improvement stores. The staff at the Auburn store are all so friendly, helpful and knowledgeable. The store is always neat and clean and the employees greet you with a smile.
by
Verified Purchase
Recommended
Jan 9, 2020
The Auburn Home Depot location is the best. The store associates are friendly and helpful. Not ...
The Auburn Home Depot location is the best. The store associates are friendly and helpful. Not only did they help us find what we were looking for, they assisted us in picking which product was best for our needs. The store was very clean and organized! Great customer service from start to finish!
by
Verified Purchase
Recommended
Dec 6, 2019
Great place to shop!! Very helpful employees
Great place to shop!! Very helpful employees
by
Verified Purchase
Recommended
Dec 1, 2019
Many areas of this store are unorganized, and the garden center is filled with dead and rotting ...
Many areas of this store are unorganized, and the garden center is filled with dead and rotting plants. Do not waste your money buying plants and garden essentials at this store.
by
Verified Purchase
1 found this review helpful
Nov 7, 2019
cashier was friendly
cashier was friendly
by
Verified Purchase
Recommended
Nov 2, 2019
Friendly people willing to give you the time of day and offer their opinion how to approach a pro...
Friendly people willing to give you the time of day and offer their opinion how to approach a problem
by
Verified Purchase
Recommended
Oct 23, 2019
Store is clean. also goos selection of products
Store is clean. also goos selection of products
by
Verified Purchase
Oct 16, 2019
Amazing staff. The management obviously knows how to hire and retain good employees. Great job!
Amazing staff. The management obviously knows how to hire and retain good employees.
Great job!
by
Verified Purchase
Recommended
Sep 8, 2019
In general the employees are extremely helpful and some go out of their way to assist - never had...
In general the employees are extremely helpful and some go out of their way to assist - never had a problem until the last time I went. Needed help in the garden department and he (Samuel) never offered to help or call someone to help. Worthless employee and not up to HD's standards.
by
Verified Purchase
Recommended
Sep 2, 2019
Great people.
Great people.
by
Verified Purchase
Recommended
Aug 29, 2019
Wonderful and very professional service.
Wonderful and very professional service.
by
Verified Purchase
Recommended
Aug 28, 2019
Friendly, helpful and knowledgeable employees. If someone can't help you, they will refer you to ...
Friendly, helpful and knowledgeable employees. If someone can't help you, they will refer you to someone who can. Has a good supply of merchandise. If you cannot find what you're looking for, they will help you find it. If it's not in the store, they will help you order it online. The store is clean and easy to walk around, no clutter in the aisles. They even allow dogs but you don't see many so if you don't like dogs, it's no problem. Our dog loves to go there and is even given a treat. Their garden center and indoor plant section is also great. I bought 2 orchids in April that sill have the original flowers on them.
by
Verified Purchase
Recommended
Aug 21, 2019
The store was stocked very well so I was able to get everything I came for. It was clean and all ...
The store was stocked very well so I was able to get everything I came for. It was clean and all of the employees were very helpful.
by
Verified Purchase
Recommended
Aug 17, 2019
I spend more time at Home Depot than home. Great store ya should check it out.
I spend more time at Home Depot than home. Great store ya should check it out.
by
Verified Purchase
Recommended
Jul 31, 2019
Today I was personally helped by an assistant store manager. As we walked through the store we we...
Today I was personally helped by an assistant store manager. As we walked through the store we were greeted by every employee we passed with a smile and a hello. Everyone at the Auburn Home Depot is always so friendly and helpful.
by
Verified Purchase
Recommended
Jul 31, 2019
extremely clean pleasant, staff wonderful
extremely clean pleasant, staff wonderful
by
Verified Purchase
Recommended
Jul 31, 2019
I like the Home Depot in Auburn, they have most everything I need to get by with for an average p...
I like the Home Depot in Auburn, they have most everything I need to get by with for an average project. Their 2X4 lumber is sketchy, I've had to pick through bundles many times to get a few that were straight, not overly knotted or split. Honestly, I'd prefer to pay more for better studs. They usually have a nice selection in the garden shop, flooring, paint, plumbing, etc. and the staff is friendly. The store is clean inside, and out front. The garden center outside is good, while the cold storage area (under the roof) leaves room for improvement (bird waste on trash cans is not acceptable).
If you're a savvy shopper, check the end caps for deals, sometimes you hit a real bargain for a future project or maintenance item.
by
Verified Purchase
Recommended
Jul 16, 2019
Excellent store stocked with helpful workers . they are willing to offer alternatives and display...
Excellent store stocked with helpful workers . they are willing to offer alternatives and display new products. The store was very clean and the tool employee was particular helpful and funny.
by
Verified Purchase
Recommended
Jul 16, 2019
Kim was very helpful and knowledgeable. She was not condescending as I was feeling very overwhelm...
Kim was very helpful and knowledgeable. She was not condescending as I was feeling very overwhelmed by the power tools. I appreciate the time she spent with me patiently explaining the difference between gas and battery powered string trimmers. She asked relevant questions and helped me choose a trimmer that would best meet my needs (not the one that cost the most). I ended up leaving the store with 2 new tools and the confidence to tackle my lawn!! She was amazing!
by
Verified Purchase
Recommended
Jul 11, 2019
Best Home Depot I've been to !!I'm a senior citizen with a lot of responsibility , and to go in a...
Best Home Depot I've been to !!I'm a senior citizen with a lot of responsibility , and to go in a store that goes above and beyond is a BLESSING Thom in Plumbing made Shopping fast and easy !!
by
Verified Purchase
Recommended
Jun 29, 2019
On 6/28 & 06/29/2019 I went to Auburn N.Y.'s Home Depot to shop & finally buy a refrigerator. 4 o...
On 6/28 & 06/29/2019 I went to Auburn N.Y.'s Home Depot to shop & finally buy a refrigerator. 4 of Home Depot's employees ( cxs4901, Suzzane, Diane & Lizz ) were highly knowledgeable & extremely customer oriented. They made the search & purchase of my new refrigertor extremely easy & a very pleasant experience.
by
Verified Purchase
Recommended
Jun 27, 2019
Everyone is always so pleasant at the Auburn store. The employees are always willing to assist in...
Everyone is always so pleasant at the Auburn store. The employees are always willing to assist in any way they can. In passing, it's always nice to be greeted by name and with a smile. It's not like that in other home improvement stores in Auburn.Service sells and that's why, no matter what part of town I am in, I go to Home Depot
by
Verified Purchase
Recommended
Jun 23, 2019
The store was clean. products needed were easy to find. Friendly curtious employees very visible ...
The store was clean. products needed were easy to find. Friendly curtious employees very visible in the store.
by
Verified Purchase
Recommended
Jun 23, 2019
The store was clean and the employees are friendly for the most part.
The store was clean and the employees are friendly for the most part.
by
Verified Purchase
Recommended
Jun 14, 2019
The store continues to decline in its service levels to customers. Two associates standing at a ...
The store continues to decline in its service levels to customers. Two associates standing at a service counter and neither can acknowledge you, so you get to use the self checkout. Seems like less associates are working there and the ones on the floor seem unconcerned about your shopping experience. About the same service level of shopping online.
by
Verified Purchase
2 found this review helpful
Jun 2, 2019
John from Garden and Manager Kathy went above and beyond on a Saturday nite. Their demonstrati...
John from Garden and Manager Kathy went above and beyond on a Saturday nite.
Their demonstration of excellence to providing the best customer service was greatly appreciated.