#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(315)622-6064

Tool & Truck Rental

(315)622-6060

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

3861 State Route 31

Liverpool, NY 13090

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 411 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (411)
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Showing 1-30 of 411 reviews
Customer Service
I quickly found exactly what I was looking for and the customer service was outstanding.
by
    • Recommended
    Smooth shopping experience
    I went in to buy a drill and some bits I had help when i needed it and the checkout line even though it was busy was smooth and organized so it didn't feel like a long wait.
    by
      • Recommended
      Wonderful Experience purchasing Paint
      We came in to purchase Barn Paint. The paint associate Kris, assisted us in locating the paint. I asked if the paint could be mixed, and Kris said no problem, and mixed the five, 5 gallon containers of paint with no hesitation or complaint. We wanted to open a Home Depot Credit Card, and Kris assisted us at the register, and helped us complete the application successfully, and we were able to open a new credit card account with no problem. Kris did an excellent job, great customer service.
      by
        • Recommended
        Good service
        I got the help and information I was looking for
        by
          • Recommended
          Cashier at customer service was rude!!!
          I bought 2 post caps for my porch. The previous cashier couldn't get one to scan so he scanned the same one 2 times. I had to return them as they didn't fit and the cashier accused me of not buying it there when I in fact did and they can even check the cameras! So was so rude and kept saying I didn't buy it there, arguing with me like she was right. I left the store without buying anything and won't be back
          by
            1 found this review helpful
            Helpful
            The Clay store is always helpful and welcoming to all people.
            by
              • Recommended
              Door shopping
              Shannon a employee who doesn't work in the department was super helpful and really friendly..made my shopping experience very simple and easy. Kudos to shannon
              by
                • Recommended
                Staff are amazing
                The staff were all so bright, freindly and helpful. Store was immaculately presented and everything was easy to find. Thank you
                by
                  • Recommended
                  Rude and lack training
                  Customer service lied and said that i was only receiving partial credit for a water heater i purchased 3 months ago because thats what the warranty pays when she actually did the return wrong as if i didn't have the receipt when i did have it, i purchased it online so i had the receipt. She should not be in customer service with her attitude.
                  by
                    Thank you for helping me understand paint!
                    Taking on painting my whole house all different colors one room at a time! The paint desk is knowledgeable and efficient
                    by
                      • Recommended
                      Great customer service
                      Kandi always greets me with a smile and awesome customer service I drive Beyond The Home Depot by my house because this one is so much more pleasant to shop in
                      by
                        • Recommended
                        Excellent and professional service
                        Placed a large order to remodel a kitchen and each service professional in cabinets and windows made it easy to add to our delivery. Pro-Desk customer service will make sure all discounts apply. Exceptional service and great selections.
                        by
                          • Recommended
                          Great manager!! Amy Shattuck
                          Amy took the time to listen to the problem I encountered and worked out a solution very quickly.
                          by
                            • Recommended
                            Outstanding Customer Service!
                            Kandi at the Service Desk is fantastic! Home Depot is very fortunate to have her as an employee and representative of their company. She went above and beyond to resolve an issue for me! Staff like Kandi (and John the store manager) will forever keep me as a customer!
                            by
                              • Recommended
                              Friendly Employees
                              Staff was very helpful & nice when asking for assistance @ the Home Depot in Liverpool. Thank you :)
                              by
                                • Recommended
                                Great experience
                                Everyone was helpful, store was very clean and organized
                                by
                                  • Recommended
                                  Great Service
                                  Recently bought a RYOBI Hedge Trimmer at this store. Staff was professional, polite and very helpful. Only took twenty minutes to find, ask questions, and purchase the product! Very efficient at this Home Depot!
                                  by
                                    • Recommended
                                    Easy shopping and reasonable prices
                                    I bought some carpet for my bedroom and it looks great. The price was reasonable and the employees were very helpful
                                    by
                                      • Recommended
                                      Deck Sander was not even usable in Tool Rentals
                                      Deck sander was not even usable in Tool Rentals. The electrical cord had tape on it and peeling off on both connections. The velcro did not attach the pads at all. The sticky sand paper did not stick to pads you buy. Wasted so much money and still have to use our hand sander anyway.... No one came to help young kid load the car... They should NOT be renting this tool out EVER.
                                      by
                                        Sore nearest my home.
                                        Its a satellite store and doesnt carry every thing i might need, but still go there quite often.
                                        by
                                          Great service and products!
                                          Ordered a universal tub with 12 jets and changing colored lights for my totally remodeled bathroom. It was a process two totally gut my downstairs bathroom but the finished product is absolutely beautiful. All the materials that I bought at Home Depot were of high-quality. But I have to say I absolutely love my tub!
                                          by
                                            • Recommended
                                            Great Customer service from Kandi
                                            I received Great Customer service from Kandi.
                                            by
                                              • Recommended
                                              Positive shopping experience at Home Depot
                                              We just visited the Garden center at this Home Depot and were treated warmly by the attendant.
                                              by
                                                • Recommended
                                                Great Customer Service
                                                Kandi at the customer service desk definitely went above & beyond.. Thanks
                                                by
                                                  • Recommended
                                                  Well stocked
                                                  Easy in and out. Well stocked
                                                  by
                                                    • Recommended
                                                    Nice and friendly
                                                    All questions were asked got answered in very well and polite manner. Was pointed in the right place we needed. We were satisfied with all that helped us.
                                                    by
                                                      • Recommended
                                                      Great staff
                                                      Purchased 4 appliances and the experience was GREAT!!!!!
                                                      by
                                                        • Recommended
                                                        Helpful staff
                                                        Proceeds my return on an additional register so I did not have to wait .
                                                        by
                                                          • Recommended
                                                          Good friendly service
                                                          Several store clerks helped me find what I needed. The service is fast and friendly.
                                                          by
                                                            • Recommended
                                                            Fast & Friendly
                                                            Went in to grab a few things , they had everything in stock I needed . Fast checkout process as well . Everyone was friendly and welcoming, offered me help . Highly recommend this location . 5 stars ⭐️
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 411 reviews

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