Reviews for Coit Rd #6504

My overall experience trying to buy flooring and have it installed by Home Depot did not go well. The actual purchase of the flooring and attendant services appeared to go well, and the gentlemen who came out to "spec" the installation was personable and seemed knowledgeable. However, in those steps they failed to mention some of the rules Home Depot's legal staff has instituted that may impact the delivery and installation. We discovered after waiting a few weeks for the material to arrive that the flooring has to be "acclimated" to the room it is going in for a few days before it can be installed, and that Home Depot's delivery people will not deliver the flooring to that room, only to the garage or front porch. In addition, in the room where the flooring was to be installed, we have roll-around shelves containing paperwork, books and such that we expected the installation folks to just roll out of the way, but their rule says that we must remove everything from every shelf or they cannot roll it. Both these rules appear to be instituted by lawyers to cover some perceived liability, however unlikely it might be, and without any concern for whether or not their customers could move heavy boxes around to facilitate Home Depot 's effort to make money from them.

Great customer service at self checkout

Every associate at this store is very helpful and very knowledgeable

Employees were very attentive and friendly!

Staff was more than willing to assist in several different departments. Made me feel confident I was getting the products I needed to easily complete my project.

Is everything clean and safe

So glad to have this caliber of a Home Depot store in the neighborhood. Lots of employees around to help and I am asked often if I need help before I have to ask. It feels like its 'part of the neighborhood' and will continue to shop here.

Great customer service! Kiersten was my cashier and she really put a smile on my face! She was efficient and so helpful. I always have a positive experience at this location.

Asked the price of outdoor umbrella told one price but only had the display models. Said display would be cheaper. Another lady came over said she wasn’t sure would get supervisor. Nobel, supervisor, came over said he needed to check. Even though he passes another three times he didn’t come back. After 20 minutes I asked two other employees who got another supervisor. The new supervisor went to check came back and provided a price. Then Nobel came back. I grabbed another item came to see how to pay for the umbrella and the two told me, actually the price was twice what they told me earlier. All this after 45 minutes

This store is located in Dallas County where, per the governor's order, facemasks are required for employees and customers, and, per that order, the business is responsible for policing the wearing of masks - fines are levied to the business at $500 per occurrence. Unfortunately, there is little policing and enforcement of this requirement by store personnel. Customers enter the store with no mask covering their nose and mouth then walk around the store with no face covering; employees don't address the issue with the customer and require that customer to use their mask or leave. COVID-19 cases are on a steep incline in Dallas County. THD need to make sure all employees and customers are following the guidelines to keep each other safe and flatten the curve of infection.

Best store with best employees

Great store. The survey has a lot of questions that don't apply to some purchases. You cannot skip those questions. You have to choose a department that you didn't like. That is unfair to that store. I placed an online order and went to Customer Service to pick up and pay for my order. No problem. Please correct your survey.

I just want to say to the Appliance Department Thank You so much for being the BEST! Jerra and Tom are so knowledgeable and caring. They listen to your needs and understand exactly what you want. They made my purchase and moving process less stressful by helping me make a good decision for my family's need. Thank you to both for always being so kind and helpful!

Store associate named Doggie was great! Helped me figure out which bug spray to use!

Doggie is the best lady. She is wonderful at her job and to talk to. Very caring person.

This store has some really great, highly motivated employees in the likes of Renae and 'Doggy.' They made my visit an experience to remember! Shop here!!

Excellent Customer Service people....Ruby was especially helpful.

great experience

the store was clean and I allways enjoy my visitbut today was like something I have never seen in this store not only the employ were rude but the customers were very rude also I dont know what is happening to this country but it sure has changed aa lot since I became an adualt.

This store has a good selection of everything, The biggest problem is that it's hard to find anyone to help you.

Best store ever

We're so glad you are near. We find products we need, we get assistance we need, store is clean and associates are helpful and friendly. Thank you.

Richard in electrical is very helpful. He is there from 6 am- 2 pm.

Awesome customer service to replace defective Ryobi battery charger. I will definitely continue to use this store.

This is the best Home Depot store in the Dallas area. Employees are very helpful. The plumbing employees are very knowledgeable. Goods are well priced.

The store is very clean and organized. Employees are willing to help at all times.

Chris and Toby in Customer Service have completely cemented the fact that I won't visit any other store.

This is our #1 Home Depot to shop for all our household projects as well as for all our business projects. The employees are very helpful, always friendly and know their stuff!

This store displays customer service at its best during all hours of the day. I appreciate the employee at this store who come in each day and puts their best foot and service forward. It makes a big difference to the environment. Thank you!

They need lessons in basic customer service and inventory location.