Reviews for Coit Rd #6504

It's the closest big box so I go there, but customer service is terrible.

Staffs are very friendly and accommodating

Very professional and friendly staff members, who quickly helped me find what I need. And this is every single visit I make to Home Depot. Absolutely the go-to place for home improvement!

It was a little difficult to find someone to help me. A young person helped show me the location for what I was looking for but he had to get someone else with more experience to help me with my purchase. Perhaps he had not been there very long. He was nice, but just did not know.

Home Depot always has everything I need at any time. Very convenient store.

Great store.. except for the rude cashier lady at lumber checkout AM shift.

Was directed by Home & Garden to customer service for a potential mulch delivery. Robert was the associate I dealt with. Not sure I have ever interacted with a Home Improvement store employee as patient, knowledgeable, and friendly as Robert. Robert made it a pretty incredible experience and I probably ended up saving a ton of money because of him!

Robert in Customer Services went above and beyond to help us! We had a difficult request and he was patient with us and did everything he could to make sure we were taken care of.

This location is a very good store always clean and helpful employees and I give time 5 stars. There is one problem that drives my crazy and that is the Loading Zones at are useless! This has always been a problem at all stores! It not really HD's problem but some Pro and Non Pro member seem to think it is there own personal parking area.

Their staff are helpful and knowledgeable.

Betow from lumbervis awesome! Very helpful. Took his time to show me what I need, and help me to find the itemscI need although it wasn't in his department. Made my trip enjoyable. Will come back to this store because of him.

The store was cleaned and organized and very friendly employees

Cashiers have no clue and are not helpful at all.

Chris (Customer Service) went above & beyond to process my Returns; he took time to resolve the issue & called the Online Dept. to locate the item numbers for my items in order to complete my Returns. I highly recommend this location in Richardson (Coit/Campbell) for all your home improvement purchases due to their excellent Customer Service & give them 5 Stars A+++++ RonI appreciate

Kaurtney (Store Mgr.) resolved my issue 100% & she took the time/interest to ensure my complete satisfaction on a product return. She was friendly & demonstrated she genuinely cared about me as a customer & resolving my issue completely. She ensured I will continue to be a dedicated Home Depot customer for years to come. Thanks again to her & her team for talking care of me & making feel like a valued customer. Regards, Ron Revell

Robert T. Help me today with a complex order. He was amazing. I am 60 years old and this was far and away the best customer service experience I have ever had in my life. Robert outlined the choices I had in each category of my order and helped me decide what was best for my situation. He was polite, professional, patient and proactive. This guy kept calculations in his head about all forge details in my approximately 150 item order and each time I change the details of the order, tracked and adjusted his calculations of my order to ensure I had what I needed. I love this store. Robert T. is a champ!!!

I was one negative experience away from never using a Home Depot again. The experience at this location and the friendly manager has earned my loyalty. I drive right by 2 other HD locations to shop at Coit and Campbell

Everything was really nice & neat

Highly disappointed in the customer service my multiple associates in the same visit. If they don’t know the just say they don’t know. Not I’m unsure let me see if I can find out or even check Customerservice to see if they can help. Nope. Just I don’t know.

Martin was very helpful in cutting plywood into special strips for me. Big thanks!

Personnel here seem to know their inventory, and are most helpful 98%. I find the younger Staff are quite eager to assist!

I’m building a fence a little at time And having a Deck on our country house Build buying the supply’s I’m the old man walking slow KP Dallas Tx

I have been shopping at this store for over 3 years now and they help me a lot I’m doing my COVID 19 home improvement Building a new fence 8 foot horizontal board on board And I’m the old man you see walking slowly

Won’t be back. Was told delivery of 2 toilets not possible, loaded 2 boxed toilets in small SUV, leaving no access to my backseat, no visibility out back window and I’m a 67 yr old female living alone. Can’t physically unload my car and was connected to a plumber who couldn’t get out for a week. Lost this customer forever.

I was going to buy an inexpensive paint sprayer. Employee (Jeff) asked how many times I would use it. He explained all the features of the professional model and showed me the chart on what spray tips I would need. He upsold me over $300 which will same me more in the long run. This is a very good Home Depot.

My overall experience trying to buy flooring and have it installed by Home Depot did not go well. The actual purchase of the flooring and attendant services appeared to go well, and the gentlemen who came out to "spec" the installation was personable and seemed knowledgeable. However, in those steps they failed to mention some of the rules Home Depot's legal staff has instituted that may impact the delivery and installation. We discovered after waiting a few weeks for the material to arrive that the flooring has to be "acclimated" to the room it is going in for a few days before it can be installed, and that Home Depot's delivery people will not deliver the flooring to that room, only to the garage or front porch. In addition, in the room where the flooring was to be installed, we have roll-around shelves containing paperwork, books and such that we expected the installation folks to just roll out of the way, but their rule says that we must remove everything from every shelf or they cannot roll it. Both these rules appear to be instituted by lawyers to cover some perceived liability, however unlikely it might be, and without any concern for whether or not their customers could move heavy boxes around to facilitate Home Depot 's effort to make money from them.

Great customer service at self checkout

Every associate at this store is very helpful and very knowledgeable

Employees were very attentive and friendly!

Staff was more than willing to assist in several different departments. Made me feel confident I was getting the products I needed to easily complete my project.