Reviews for Colonial Heights #4633

Janine is very rude and acts like it’s hard to do her job. She needs to learn better customer service.

nice and friendly employees.

Janine greeted us with a snide comment that she couldn't find us. I am elderly, so I was seated next to the appliances, which happened to be in flooring. Janine seemed as if we (my daughter and I) were bothering her to ask questions about a stove that we had researched. Through the check out process, we had questions how the item was ringing up. She seemed irritated that we needed an explanation. As no one was in appliances when we arrived, an employee in department across from appliances was very friendly and helpful. I didn't get his name unfortunately. We shopped on April 28 at 10 am.

Consistently good service here. As far as big box home improvement goes this location is excellent.

AT 12 IN THE AFTERNOON, NO EMPLOYEE AT GARDEN CENTER, BUT 6 AT THE SERVICE DESK, 4 AT THE FLOORING AND CARPET AREA SITTING IN DESKS... (NO CUSTOMERS) BUT I WAS TOLD THE STORE WAS SHORT HANDED... NO IT IS POORLY MANAGED.

Whenever I enter into a Home Depot I am greeted and asked if there is anything that I need help with. When I am going into the store for a certain item most of the time it is there unless it is something unusual and then I may have to inquire. The store is very clean and maintained nicely. Highly recommend shopping here over some of the other chains.

The store was taking pre-caustions because of Covit-19

Everyone was very pleasant! The shelves I went to get something was stocked well. With such a busy day the store was still kept clean.

these idiots have a line outside to enter the store !!!! what if it rains ? are you going to make people stand in the Rain ? or if it is 95 degrees and sunny ... are you going to make people stand in the HEAT ?? open the store up or just close it, but stop this insane madness of having people wait in lines to get in the store

Always a good experience in this store! Usually in and out with what I need quick.

One employee, Wayne, was extremely helpful and very kind. He puts my faith back into humanity and would be the only reason me and my wife would continue shopping at this particular Home Depot

This store is very neat and the employees are very eager to help. I can always find what I need at a good price.

Always happy to go there and spend my money. I bring in my puppy some times at night and they love him there.

I live near the Colonial Heights Home Depot. It is never a "chore" to make a quick trip because I can park, find things and know that the employees walking throughout will help if I need it. Nice store and people!!!

I am very happy with my shopping experience at the Home depot at the Col. Hghts.store. Very good customer service.

I always shop at this store ,the people are nice,friendly,and helpful.

Great store friendly people

Very nice store and very helpful staff

This store went above and beyond to solve my issue with an online order by replacing it with an item that was in stock. Thank you Eric, Devan and the young lady helping Devan.

Not enough employees to help customers in the departments. I finally just gave up....I’ll shop where there is customer service and can receive help

They rarely have what I need.

Excellent service

The best Home Depot I have been in. Always have the products required, Staff is always helpful with a smile. Store is always clean and your employees always as if any assistance is needed.

The store and staff are great. The military friendly environment and discount are great. Ms. Mary was definitely a great help to me and contributed to my overall positive shopping experience. Thanks.

very good store. Employees are very friendly and nice.

The female employee in the paint dept. was rude and lazy.Spent 15 minutes talking to a male friend while her customers were waiting to pick up their paint. She was awful.Employees like that are the reason a business gets a bad reputation.

Very clean and customer service is great

Employees are not knowledgeable of ordering process for specialized appliances. They did not inform ne that product may not be available. I would not have purchased item if I was aware that it was unavailable and would come directly from manufacturer.

i enjoy shopping in the garden area. Alot of flowers trees scrubs and much more

JJ Merlot went above and beyond in helping me find my list, for which most items I knew nothing about. He was extremely professional, knowledgeable, and informative and answering all my questions and making giving me enough time to confirm the correct items on my list. JJ's help ensured I saved so much time that it intern increased my productivity for the week. JJ's high level of motivation and positivity made this the best experience at a Home Depot that I've ever experienced. Truly recommend.