#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(915)856-2002

Tool & Truck Rental

(915)856-2008

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12221 Montwood Dr

El Paso, TX 79938

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 849 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (849)
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Showing 1-30 of 849 reviews
GREAT CUSTOMER SERVICE
Because of staff such as cashier Martha that was VERY WELCOMING, friendly with huge smile, professional and exemplary customer service. This is rare with a young adult as many do not really concentrate in the customer. Great asset to your company
by
    • Recommended
    Great Customer Service
    Nice people and bilingual in Spanish
    by
      • Recommended
      PROFESSIONAL EXEMPLARY ASSISTANCE
      I WAS GIVEN PROFESSIONAL ASSISTANCE FROM JACOB AS I NEEDED SEVERAL THINGS FOR REPAIRING AND PAINTING MY HOUSE. MY HANDIMAN JUST GAVE ME A LIST AND I WAS VERY LOST AND CONFUSED. JACOB WITH NO HESITATION GUIDED ME TO WHAT I NEEDED AND EXPLAINED THE PRODUCTS. HE PROVIDED ME WITH GENUINE CUSTOMER EXEMPLARY CARING ASSISTANCE AND VERY PROFESSIONAL. HE SURE KNEW HIS PRODUCTS AND A GREAT ASSET TO YOUR COMPANY.
      by
        • Recommended
        Attentive and caring employees.
        I just purchased a refrigerator and all my questions were answered.
        by
          • Recommended
          Amy
          She was a helpful person
          by
            Employee assistance
            Diego was very helpful and smart about our needs and helped us out through the whole process
            by
              • Recommended
              Diego was very helpful in loading a sixty bag of ready mix and other items for me
              Bought two items but the canvas cover not available.
              by
                • Recommended
                Awesome customer service
                Seth at rentals is awesome. He is energetic and very enthusiastic about helping people out!! Go and give him a hello
                by
                  • Recommended
                  THERE IS GREAT STAFF HERE READY TO HELP
                  Staff member such as David Hernandez that works in Electrical that assisted me and guided me toward plumbing department to assisted me in finding what I needed as I was lost on where to look. HE PROVIDED ME WITH EXEMPLARY PROFESSIONAL CUSTOMER SERVICE once I told him I was totally lost on what to look for. HE GENUINE CARED TOWARD MY ISSUE and walked me to the area to find what I needed, not like the others. HE IS A GREAT ASSET TO YOUR COMPANY.
                  by
                    • Recommended
                    Good customer service at plumbing department
                    The employee help me through al my questions.
                    by
                      • Recommended
                      Better store
                      We have a Home Depot that is much closer but this store..#8523.. is a bigger store and, the parking lot was designed for customers who drive pickups and larger cars.
                      by
                        • Recommended
                        Customer Service is Trash
                        Customer service is garbage at communicating with customers, desperate retraining is needed for Helen and Amy
                        by
                          GREAT EXEMPLARY CUSTOMER CARE
                          Much better experience when a staff member does take the time to help you if you need it. TONY L provided me with friendly welcoming professional exemplary serve this morning helping me out with a little issue with my Home Depot card card. AND DID IT WITH A SMILE !
                          by
                            • Recommended
                            Customer Service
                            Customer service was great. They treated you on a personal level instead of business level. Able to guide you to the right place and their recommendations on products.
                            by
                              • Recommended
                              Great TRIO
                              See BRAD, AMY and or HELEN!!! They are very good FOLKS
                              by
                                • Recommended
                                GREAT PRODUCTS AND PRICES.
                                LOVE SHOPPING AT HOME DEPOT NOW THAT IM DOING MY HOME RENOVATION.
                                by
                                  • Recommended
                                  Thanks Adrain R.
                                  Went it to your store for a return. The return was performed fast and efficient. Adrian R. was the customer service rep. who help me. Can not say enough on how friendly and courteous Adrian R. was today. Thanks again for a great experience at your store.
                                  by
                                    • Recommended
                                    good location and inventory
                                    I bought everything for my plants and garden decoration, they have a big inventory.
                                    by
                                      • Recommended
                                      Awesome Store
                                      Always have what im looking for or need. Clean and well stocked.
                                      by
                                        • Recommended
                                        The Best Store in El Paso
                                        I've been shopping from this location for a while. This store is always stocked with merchandise. The staff is friendly. Will continue to shop here frequently
                                        by
                                          • Recommended
                                          GREAT EXPERIENCE
                                          Because of staff members like JULIE that is so willing to help you look for what you needed then suggests the proper thing that will work better. She provided me with genuine exemplary professional assistance and taught me some things I did not know with the screws and bolts. SHE IS A GREAT ASSET TO YOUR COMPANY AND CUSTOMERS.
                                          by
                                            • Recommended
                                            Horrible Customer Service
                                            The cashier KATELYNN does not need to be working at a customer service desk. She has poor customer service skills and a bad attitude. She constantly gives the other workers an attitude and is very disrespectful. She needs to find another job ASAP!!!!
                                            by
                                              great products and tools.
                                              love going to homedepot always find what im looking for
                                              by
                                                • Recommended
                                                Great service
                                                Great service and great competitive prices!
                                                by
                                                  • Recommended
                                                  TWO cahiers in a packed store
                                                  not enough cashiers, I don't work here why should I check myself out.
                                                  by
                                                    Cashier
                                                    Laura had a great attitude
                                                    by
                                                      • Recommended
                                                      Store very clean and organized
                                                      Just bought this beautiful Frigidaire Gallery Refrigerator
                                                      by
                                                        • Recommended
                                                        Best The Home Depot experience ever!
                                                        I bought a grill that was already assembled and was too big to fit in my car. The store manager and two other associates bent over backwards to help me get it tied into my car. They even wiped the rain water off of it and used brand new microfiber towels to keep it from scratching my car that I got to keep. Everyone from the cashier to the customer service representatives were incredibly nice. 5 stars isn’t enough
                                                        by
                                                          • Recommended
                                                          Poor Service and False advertising
                                                          Pon “ If I could, I would rate Home Depot a 0.Poor assistance, ordered my package and had paid for it. Then I got a call from Home Depot saying they had sold my product, and then, it was resulted that after they had sold my product instead of sending it to me, the product sold out all online, this is false advertising. I wanted my package and had my money returned instead. Very disappointed in Home Depot. Very poor service”
                                                          by
                                                            Excellent
                                                            I bought yesterday and it was a very good attitude of the cashier
                                                            by
                                                              Showing 1-30 of 849 reviews

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