Reviews for Elko #3320

For the most part, all of the store representative in the Elko Nevada store have good customer service skill and are willing to do their best to provide customer satisfaction and/or find a representative better suited to answering questions. The only draw back with the Elko store is that it needs to be expanded like your larger store locations allowing customers to have more variety.

Julie Hansen did a GREAT JOB helping me with appliances. The store manager, Kaylab did an outstanding helping me with pricing info

The concrete worked great as expected

There's always a nice supply of seasonal items and plenty of workers to help you find obscure items.

Majority of the employees are extremely nice and helpful. Always seem to be one that is the opposite but can’t blame the store over one bad employee. The cashier Aviere was fantastic and super helpful with my 3 lumber carts full and one push cart full.

I went into Home Depot to see about buying a washer and dryer. The was an associate there named Kelly. She greeted us and helped us with choosing the right kind of washer and dryer. We went home and thought about it and came back to buy. She was very nice and helpful. Also, there was another associate named Tiffany whom was helping too at the end of transaction too!!

Bought blocks and was happy

Every employee that I interacted with was very helpful time and courtesy

There can always be complications in todays retail, but if you think you'e not getting good service at this Home Depot, try any of the Salt Lake City locations for real 'service with a snarl'.

I drove into town in order to get some electrical parts needed for a job. Carol at the check out was really friendly and efficient.

The employees are busy, but never too busy to ask if you need help, if you’re finding what you’re looking for, or just to say hi.

The associates give you insight to your projects which might be helpful to accomplish your project with ease.

Sam, Amy, and Nathan helped load all of our extensive quantities of product with a smile! Early morning pickup and they were very helpful!

wherever you are in this store there is always an employee asking if you need help. I have had them go clear across the store to help me find an item, they are cheerful and great to talk to.

Very friendly courteous staff. Very helpful with our needs.

Ryan helped me out and walked around with me while I compared tools before deciding on one brand.

Was assisted above and beyond

Associates seem friendly and professional at every visit so far

I’ve been in and out this store for a while now and the atmosphere never changes. They are always nice, immediate to help (especially since I look lost coming in) they always make sure I get exactly what I need

Had an oven go out and needed a new one quick. Team member Julie H, happy to greet us and happy to help. Found a great unit with exactly what we were looking for. Great experience and appreciate the service.

I have been to Home Depot stores in other towns, the one we visit in Elko is the friendliest and easiest to navigate.

After spending hundreds of dollars at this location every single year, management refused to refund me for their mistake: a card reader error charged my card twice and despite showing them multiple printed records from my bank proving the dual charge, I was still not given my money back. Extremely disappointed in their lack of customer service and will not return to shop here.

I was looking for a refrigerator that had more fridge room and less freezer capacity, as I have a large chest freezer and never seem to have enough fridge space. I also needed the refrigerator to fit in a certain size space. Your employees (two of them) pulled out a couple of fridges and measured them to be certain that they would fit in my kitchen. Thank you for all your assistance.

Monica was extremely helpful in lumber… She went above and beyond… very friendly. Carol was a great cashier

Spent about four 500 bucks today, I was looking for the Milwaukee kit the impact wrench battery and charger bag combo website said they were five in stock but there were none when I asked the associate, so I ended up buying a Dewalt

Can't express the greatness more of how everytime I shop there I get awesome customer service, of course there's that one day, but I assure you the next visit will prove I'm correct. Elko store rocks!

Very friendly & helpful

Employees are always on hand within each department and are proactive in asking if you need help, rather than having to ask like other stores.

Went in to purchase a microwave!! Customer service was awesome by diligently helping me until we found what I needed!!