Reviews for Federal Way #4703

Needed gas water heater. I was directed to the aisle in the store. Found what I needed and then asked for an additional item. I found it and made a dual purchase at checkout. Very happy. Service desk was very competent.

This time I asked an associate to send someone to the MAP Fuel section so I could buy a torch and fuel to do a plumbing job. However after 10 minutes of waiting, all I got was frustration. The fact everything is locked up means you need someone to unlock everything. Yet home depot has so few employees working that they can't possibly help the number of customers in the store. Good Bye HD, Hello Independent store

Don't waste your time going to this location. There's no one to wait on you, you are your own cashier. Apparently home Depot doesn't employ cashiers anymore.

I bought an undercounted refrigerator. The dimensions were what I needed. They were WRONG! The manufacturer told me the true dimensions when they called me with a stock issue. We immediately cancelled it at the manufacturer. Your store policy would not allow me to have an immediate credit. I have to wait for your store policy to take place to get a refund. Very frustrating. I will be sure to share with all my friends

Charmaine was very helpful

I'm not sure when we the customer became an inconvenience but I went in yesterday to get some lumber. No carts so I left and placed an online order. Got an email saying it was ready for pickup so I strolled back in the evening. Order wasn't ready and no carts once again. To make matters worse the lumber was almost gone and way up on the rack. Another customer was using the store ladder to pull lumber down. Asked for the store manager and was told they are off until Saturday. We'll I'm here the next day after the store associates said the order would be ready. Let's go inside and investigate shall we. Nope wasn't ready.

I am disabled. This Home Depot recognizes my special needs gets me electric carts and people to assist getting products from the shelves and loaded into my vehicle. I spend a lot of money here and I don't go anyplace else unless they do not have access to the product.

Cashier in nursery acted as if I was an inconvenience to her, I’d love to self checkout but I made the mistake of using the nursery cashier since I was already there.

We were shopping for a microwave and Mary was very helpful. Thanks, Mary!

I love that Home Depot has the flex volt DeWalt tools. They’re my favorite Patty from customer. Service was amazing and very helpful.

I hope everyone receives the same customer service I have received at this store, it sure does help make for a pleasant experience. Thank you to the HD staff at this store in Federal Way, WA near Enchanted Pkwy.

Needed a mixture of lumber for a project and the guys were helpful and even showed me other ways to make my project be more efficient!

The employees were very friendly and helpful. I thought the new employees were nice and are doing great as new employees!

Had pleasent shopping experience at Federal Way, WA. The service people were knowledgebe and very helpfull.

Kendra was amazing to work with today. She answered all of our questions and ensured our product was going to be delivered to our home in a timely manner. Will definitely be returning 🙏🏻❤️

I’m a Milwaukee power tool user. So that’s why Home Depot is my choice of store. Every time I go there I always look for Milwaukee deals. And usually find everything I need. But there is always room for improvement.

All the product has best quality and if it didn’t get fit with what you need! You can easily return or replace it.

Website says 71 of said product in store and none to be found. Employees don't know the product, are rude, virtually unhelpful, act as though they are doing you a favor and blamed me when I couldn't find the item I was looking for and then cannot find it themselves. Will not be back to this store.

Jessica in the customer service desk was extremely helpful and friendly!

It took 35 minutes to buy one Ridgid tool because the "tool salesperson" would NOT answer her announced page request for assistance. VERY seldom do IEVER write a negative review, but this experience deserves reporting.

Denise, in the tools department, was very friendly and went above and beyond to help locate a tool.

Great employees. Thanks Cory!!

I’m a general contractor and frequent this store multiple times a week. I’m always greeted with a smile and wave by Linda who works at the self checkout at the Federal Way Home Depot. She has always been friendly and extremely helpful, no matter what I’m looking for she either knows where it is or points me to the right person to ask. Great job Linda

If you need help at the Federal Way Home Depot, go in and seek out Cory! Super helpful, friendly and knowledgeable! Cory deserves ⭐️⭐️⭐️⭐️⭐️

Really great customer service in the lighting department and at check-out!

I live within 15 minutes of the Federal Way Home Depot…but I would actually go out of my way to shop at this location. It’s always a good experience and the employees never fail to be helpful, professional and very personable.

I went to get a dishwasher. I was able to place the order and the costumer service person took the time to explain everything.

I purchased two 2x6 16 foot planks today and planned to have HD staff cut them to length for me. I was told that they could not cut them for me because they were discounted. This is unacceptable. I ended up having to cut them myself by hand since I don't have a power saw.

All my stuff neatly n a pallet with my name. Staff was awesome helping at pickup, and a swift return for an item. Everyone was friendly.

I asked where the AC window brackets were and no less than three employees vaguely pointed and said over that way. When I did get to the AC section I asked a gentleman working in tools and he said in there. That's all the assistance I was given.