Reviews for Germantown #2560

I was in a hurry to find products and when I asked a HD employee, I was correctly directed to the exact place I needed. Also, at checkout in the garden center, the cashier Dionne offered to come out of the warm room she was in and scan all the items in my cart. This was very helpful and kind of her!

Great day shopping at Home Depot for my fall plants and decor; great selections. Thanks Ms Dionne for your help, and friendliness.

I BOUGHT 3 REPLACEMENT ANDERSON WINDOWS AND EVErYONE WAS VERY HELPFUL.

Just had a stellar experience in the home appliances section with Gloria L. So grateful to have bumped into her. She is bilingual in English/Spanish which made the experience for my mother so much better. Will be recommending our friends and family to go see her for their home needs. Thank you again Gloria! You made our day!

I buy all my paint at the Germantown store and all my flowers and I just bought some waterproof sealant for my wall in the basement. I am confident that our problem will be fixed.

Mostly untrained staff. If they were trained, they offered little to no assistance. No management noticed in any department.

Erik was a pleasure to meet. He helped me with my shopping needs. His patience and kindness was refreshing. Thank you for your superb customer service. Continue to shine!

The germantown Hdepot is commendable regarding all that matters for an efficient and fast home project, for both individuals and Professionals.

very happy with this store

great service from Pasquale Carlo Falvo. if you need help with plumbing he is the one to go to.

Used Home Depot Services to replace Lennox Air Conditioner. They were great and helpful throughput the entire process from start to finish.

Happy to have been a pro member and Christina was helpful to ask and offer me the benefits. Only to find out, I was a Pro member already. Thanks to her for her diligence to offer the benefits .

The pro desk was great and very helpful.

We needed a clothes washer right away. We looked in Consumer Reports and knew what we wanted. A very knowledgeable sales lady promptly greeted us and showed us what we wanted. She wrote up our order, we paid and left the store. It was the quickest large purchase we’ve ever made.

After being disappointed w/ a missing part for an online order, we received EXCELLENT customer service from Makavin at the RETURN ctr. area. Our issue was resolved in a manner that we left the store fully satisfied.

Only shop at this location when necessary. Do not expect customer service of any type.

Didn't give to get my delivery.

Thanks for helping me with the boxes!!

Davino is a great, professional sales person at the Germantown store. He ehelped us, way to go Davino!!!

The service that I got from SALE CASHIER, Bryan, was excellent. I did get great help from him while I was shopping at the store.

Eddy from flooring & James from front end were Extremely helpful and professional!!

Jeff was so wonderful and willing to help every one. He is knowledgeable and professional.

I had a call with store manager (Jojo) regarding my order I placed a while ago. Apparently my item was delivered to the store 6 days ago and no one cared to notify me about it. When I called the store, the store manager Jojo says it is not their responsibility to call customers. Then how the customer should be informed about the delivery? He was rude and speaking as I was explaining the case. What an unprofessional staff you hire. Never going back to Home Depot again.

Mr.Jeff Live was Fantastic he helping through out my shopping. He was very pleasant person.

Was initially frustrated the product I wanted, wasn't stocked, but a helpful employee went far out of there way to retrieve it.

I buy there all the time

I apply for Home Depot card I was approved immediately and star using my card with a 50 dollars discount

I was looking for a part that did not have a name on it. Pasquale Carlo Falvo saw me looking and offered his assistance. Even though my part had no name showing, he took me right to the location and provided that part that would work. Great Customer service. I could tell he takes pride in his work. Thanks Pasquale

You would find everything you need for your daytoday need as fixer upper here. Friendly staff and great customer service.

The Home Depot in Germantown Maryland did a great job allowing me to return a very large number of items left over from our Basement refinish. The person that helped me was very intelligent and made the computer Return application work perfectly!! This HD has a great team of people supporting us, the consumers!! Don Duff