Reviews for Grand Parkway #6561

I was looking for something and was directed to go to the paint section. The man told me to go to the different department but again I was directed to the paint section. I didn’t want to ask the same person, so went to customer service. There was Kevin who was kind and helpful showed me where I could find it. Yes, it was Paint department. Thank you Kevin.

Very helpful and knowledgeable about the products they sell. Friendly and easy to work with and communicate with. This is my favorite store to visit as a contractor.

I just had the most amazing customer service experience at the Fry Rd., Katy Home Depot. I needed a plumbing piece to fix a broken shower and within minutes I was helped. Came home & resolved the problem within 1/2 hour. Just amazing!

Sales associate #RGOWL57 refused to attend to me when I explained that I did not like the condition of the item I purchased online. I asked to speak to the manager then proceeded to wait another 15 to 20 minutes only for the Manager to not acknowledge that I was there waiting on her. The manager never spoke to me and I left. Overall, very bad customer service with a store management that are not customer centric.

I went to this store while doing errands, due to it's convenient location. I'd never been to this particular Home Depot before and feel it was easy to shop and the employees are helpful and available.

I shop this store very frequently and always find what I need. The staff here is very helpful and friendly. From major appliances to nuts & bolts, they have it all.

Before I could confirm email account for my receipt The account was closed. I had to go to customer service for refund and recheckout. Clerk did not know how to make it happen

Maddie in ProServices in Katy was extremely helpful and went extra mile and answered all our questions

Rude and incompetent employees, not helpful, unprofessional

very disappointed with this program right now. They are automatically taking points away by doing a cash refund transaction and taking the points away.

Amazing Customer service experience with Travis and Sara. Travis was very friendly and super helpful he was extremely knowledgeable on the product I was purchasing and product location of other items I needed in the store. Sara, the cashier was a breath of fresh air and made check out a breeze.

Associates weren't interested in helping an 80 yo man load 10 bags of mulch

Tom, from the measurement department, came to my house on the 02/07/2023 at 2:00PM and complained that my house was too big and he didn't have the time to take the measures. He refused to take the measurement and left!!!

The only salt available is water damaged and now frozen into giant blocks, will not work for water softeners. They will not make undamaged inventory available (on top shelves in the garden center) until customers clear the damaged inventory.

This is our one stop shop for all repairs and improvements. Products are available and easy to find.. many options to choose from. Associates are kind and ready to help.

Excellent store. The employees are friendly and available. I always find inspiration and ideas to improve the house.

Aaron was great he was happy and willing to help and not only with my first inquiry which was for keys he was also helpful with my other inquiries including walking me over and sharing his insights. Above all, he showed interest in me having a good experience which matters because it shows he is invested in his work and the customer experience

I bought my Samsung 3 door refrigerator with smart devices screen on it 2020,and I'm still enjoying it till now , they have good product.

Mr. ADAM at the lightning department of the Home Depot at 6850 Fry Rd has been a haven of good knowledge in this department for 3 years that I have visited this store. He is a Wizard! Kid you not! He has such a vast knowledge of his depth inventory and how to utilize all the different items there to achieve your end desired goal! Seek him out! My daughter and I got string lights and a candelabra fixture to finish 2 of her porcelain projects. I promise...we could not have done it without his ideas!!!!

Trying to get help getting a pot down ask one of your associates to help turned around and looked at me and then turned around and walked away. Other customers in the store couldn’t believe the rudeness that came out of this man if he doesn’t want to help then he shouldn’t be working there. No one greets you. No one’s willing to help. Everybody just stands around and does nothing.

I purchased 14 bags of soil and mulch. Before I could make it to my car a young man named Victor asked if I would like help loading them, I said "Yes" of course. He immediately began loading the bags into my car with care AND did it happily and with a smile. I definitely appreciated the phenomenal customer service.

We love all our product we purchase Home Depot

Upon entering the store for my online pickup, I was greeted at front entrance and the again by the person handling the pickups. Outstanding.

I got what I needed and was great experience

I SHOP HERE AND ALWAYS WILL! I LOVE THIS STORE

Our cashier Nicholas from special services was extremely patient, well mannered and made sure I was able to complete my transaction. Such great service.

I used to think of this Home Depot as one of the friendliest ones around. But cashier James was rude and seemed like he was more worried about going on break than helping the long line he had.

My wife and I spent over an hour before we left due to the lack of assistance from an ASM, I have never been belittled by anyone as I was by this one person. I would recommend the store to anyone but to avoid ASM Hilda, she has no desire to assist anyone. Other associates were very helpful (Nate and Calvin) BZ guy’s.

I visit other HD stores as I travel around town for business, yet this is my home store. Adam from the Electrical area directed me to 4 different locations in the store and was correct about all 4 locations as I found ALL the items I WAS LOOOKING FOR. And for that HD is getting the HUZZAH of the day.

Excellent job maintaining the store fully stocked while maintaining cleanliness and keeping it organized.