#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(408)524-0200

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

680 Kifer Rd

Sunnyvale, CA 94086

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 300 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (300)
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Showing 1-10 of 300 reviews
Shameful For a Hardware Store
The handicapped stall has no toilet paper dispenser. Staff said it's been gone for months, but they have no Facilities staff, everything is contracted. Obviously it's not of any importance to look professional. This goes for the wiring as well; loose conduit, disconnected conduit, missing faceplates and exposed outlets all over the store. I doubt a single outlet is GFI compliant.
by
    Wrong measurement on custom Order.
    I brought the old roll down blind in- 8 feet long, a week latter I received this small box. I called before driving back to re-order- I asked how late someone would be in the blind Department- I was put on hold to wait- he came back and told me 10 pm, I drive down in traffic- there was no one in the department to help me- no one skilled in placing a special order even though I had the paperwork with the wrong measurements- the guy who told me someone would be there to help needs a good talking to/ the guy you ordered the blinds with the wrong measurements needs a good talking to- I need to be refined for my 90 mins of sitting in traffic and money for gas. Extremely frustrating
    by
      great customer service at appliance section
      Your appliance specialist was very nice to explain everything.
      by
        Wish List
        I wish the store would move the shopping carts closer to the front door! They are placed about 50 feet to the left of the front door! I wish Home Depot would hire more employees to assist shoppers. I wish the store would bring back the other security station/camera that used to be located near the first rows of parking as you enter the parking area. Sometimes there are shady looking people loitering in the parking lot area. I do not have a problem with those looking for work(to be hired by shoppers). Sometimes I park all the way down near the area where 'the contractor parking' and Garden Supplies are because there is a security camera there.
        by
          • Recommended
          Very helpful sales associate
          Mark on the exterior door department helped us all the way through. He explained everything. He’s very knowledgeable and pleasant to talk to. We are so grateful on his efforts and time. We purchased what we need with the help of Mark.
          by
            • Recommended
            Above and Beyond Service
            I needed a door Online I had issues as the door in photo was without frame. Visit required I met a great associate she will remain anonymous she found both doors i was looling at and explainedprice differences upsold me on the more expensive one and formy troublea she had it deliverwd next day free of charge! Kudos to you for taking charge and Im very happy with my door.
            by
              • Recommended
              Pick Up Counter great.
              I placed an order online. The empoyees at Pick Up were wonderful. What a relief to have 8them place so much heavy landscaping material in my trunk
              by
                • Recommended
                Never got the $800 order I placed for delivery!
                I got email saying it had been delivered, but NOT TO MY HOUSE! Spent much of 4 hr. calling the 800 no. and being transferred to the store, saying the Proof of Delivery shows my order at the base of a while garage door. I do not HAVE a garage with a door! The order was misdelivered by a non-Home Depot driver they use and the Mgr. can't reach him after calling repeatedly as the driver doesn't answer his phone. This is Day 2 and I still do not have what I paid for. I keep calling. I asked John the Mgr. to get the order located and delivered to MY address and to keep on top of this and let me know when he's arranged for that but it's noon and I've heard nothing today. I'm out $800 unless he finds and gets the misdelivered order picked up and delivered to me. Utterly unbelievable. I've shopped in HOme Depot stores for many years but this is the first time I've purchased anything to be delivered. I've suggested they never use that driver again and the Mgr. said "yeah, we've been having a lot of trouble w/ them" but that doesn't get me my order. Of course I can call my credit card co. and tell them not to honor the payment I made, but I need what I ordered!
                by
                  Great Customer Service
                  Oscar, in customer service, was extremely helpful and courteous. He helped me load a gas grill onto a truck. When I offered him a tip he politely refused and thanked me. This was a generous gesture on his part. I also saw him deescalate a customer's frustration before waiting on me. He politely dealt with her concerns and was professional in his demeanor at all times. I was very impressed with this location as a result.
                  by
                    • Recommended
                    Bought loctite super glue and they are completely empty I didn't realize it at the time but all of the super glue in stock would dried up.
                    Bought empty loctite super glue they were completely dried up and I'm returning them this is unacceptable.
                    by
                      Showing 1-10 of 300 reviews

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