#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(281)275-1162
Tool & Truck Rental(281)275-1168
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
10419 Hwy 6 S
Sugar Land, TX 77498
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Customer Store Reviews

  • 4.4 out of 409 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (409)
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Showing 1-30 of 409 reviews
Favorite store
I absolutely love this store!!!! My favorite store in the whole world is Home Depot. The employees have taught me alot over the years!!!
by
    • Recommended
    Great experience while shopping
    I bought a pull-out sprayer for my sink and it works fine and it only took me 5 minutes to assembly together. That's what I call accuracy.
    by
      • Recommended
      Very poor customer service.
      You have to hunt down customer service attendants to assist you.....
      by
        Great service
        I get all my stuff from home depot department
        by
          • Recommended
          Helpful Staff
          The staff always assist me when I have questions. I have even received helpful tips. The store is usually fully stocked with products I need and if not the staff explains when more products will arrive.
          by
            • Recommended
            Excellent place to shop for supplies
            I am definitely happy with my purchases
            by
              • Recommended
              Susie & Melissa
              Placed a big order with the ladies and they were so helpful and friendly to us and help us with future order we will need for our project.
              by
                • Recommended
                Customer Service
                Susan was extremely friendly and knowledgeable. She went up and above her job to make sure my situation was handled immediately and that I was satisfied with my shopping experience as a whole.
                by
                  • Recommended
                  Great Customer Service!
                  Professional and friendly staff! Pleasant to shop here always!
                  by
                    • Recommended
                    Unprofessional Employee Deshan
                    I just kindly ask a item how to use it. There was a very unprofessional employee “Desuhan” or “Deshan” she said you’re asking me I’m as supposed to know. I don’t understand why people is not checking with phone and asking to me! She replied like this. And she was in attitude get out off here. And I contact with manger explained situation he listened to me and he said I can’t do anything. The manger name was WILLIM. Over all I’m very disappointed.
                    by
                      Overall experience
                      Great people great customer service no more words to say but thank you
                      by
                        • Recommended
                        Great location, clean, has everything in stock.
                        Convenient location, clean bathrooms, friendly paint staff and cashiers. Something new for everyone and easy in plus easy out.
                        by
                          • Recommended
                          Good job
                          Shirley was surely kind!
                          by
                            • Recommended
                            Excellent Customer Service from Nichole
                            Nichole was super helpful, went above and beyond to address my refund issue. While the other associate/s offered to issue a $0.01 credit, towards a purchase of $51.94, Nichole was patient and empathic. She listened and understood my frustration (with the other associate) and not only offered to help but actually resolved the issue, with no fuss whatsoever. She is the only reason, I would return to this store, though it is far. As long as HD has assets like Nichole, they will have my business.
                            by
                              • Recommended
                              Gail and rest of the staff was very courteous, detailed, professional and respectful.
                              Gail and rest of the staff was very courteous, detailed, professional and respectful.
                              by
                              • Verified Purchase
                              • Recommended
                              cashier Shirley was terrific at checkout, she was courteous and professional, I did not get any h...
                              cashier Shirley was terrific at checkout, she was courteous and professional, I did not get any help while I was shopping unfortunately, but Shirley made up for it with her positive attitude when I checked out
                              by
                              • Verified Purchase
                              • Recommended
                              Product I wanted was sold out. Asked an employee if manager can authorize a similar value substit...
                              Product I wanted was sold out. Asked an employee if manager can authorize a similar value substitution. Employee stayed around until manager came down and personally authorized and completed the transaction at the cashier station. Could not ask for more.
                              by
                              • Verified Purchase
                              • Recommended
                              Customer service desk is lazy. Employees don’t want to help you anymore.
                              Customer service desk is lazy. Employees don’t want to help you anymore.
                              by
                              • Verified Purchase
                              1 found this review helpful
                              Terrible customer service, via telephone inquiry on product availability.
                              Terrible customer service, via telephone inquiry on product availability.
                              by
                              • Verified Purchase
                              1 found this review helpful
                              I WENT TO GET SOME SHIPPING BOXES & THE BUNDLES WERE STRAPPED, I WENT TO THIS EMPLOYEE (AA GTLMN)...
                              I WENT TO GET SOME SHIPPING BOXES & THE BUNDLES WERE STRAPPED, I WENT TO THIS EMPLOYEE (AA GTLMN) WORKS IN LIGHTING AREA & ASKED HIM IF HE CAN HELP ME TO CUT THE STRAPS SO, I CAN GET SOME BOXES, HE DID CUT THEM & I ASKED THEM WHILE YOU ARE HERE WHY DON'T YOU CUT ALL STRAPS OF OTHER SIZES SO THAT CUSTOMERS CAN GET THEM EASILY, SAID HE DOESN'T WORK IN THIS DEPT & IT'S NOT HIS JOB (NO OWNERSHIP, NO DEDICATION) TO CUT THEM AND WALKED AWAY. HE WAS NOT VERY FRIENDLY AT ALL & HE SEEM VERY IRRITATED.
                              by
                              • Verified Purchase
                              • Recommended
                              IF you can find an employee, more than likely they're going to be rude. Paid for a fridge on Mond...
                              IF you can find an employee, more than likely they're going to be rude. Paid for a fridge on Monday with a Saturday delivery date only to be called the Friday before to be told delivery had been changed to May 18, 2021. An entire month. Then the appliance salesman was absolutely rude. I will never shop there again. I will continue to drive out of the way to another store.
                              by
                                I cannot say enough about the experience I had at this store lately. I have been there several ti...
                                I cannot say enough about the experience I had at this store lately. I have been there several times this week and the customer service was outstanding.
                                by
                                • Verified Purchase
                                • Recommended
                                Good customer service
                                Good customer service
                                by
                                • Verified Purchase
                                • Recommended
                                Nice store plenty of stock on hand and employees like Dee Dee in Customer service that made the e...
                                Nice store plenty of stock on hand and employees like Dee Dee in Customer service that made the experience that much better. Employees very helpful in helping us find what we needed.
                                by
                                • Verified Purchase
                                • Recommended
                                Great place to shop for Household needs
                                Great place to shop for Household needs
                                by
                                • Verified Purchase
                                • Recommended
                                Excellent service employees were very attentive and helped me choose out what I needed. Very sati...
                                Excellent service employees were very attentive and helped me choose out what I needed. Very satisfied with my experience at this Home Depot location. Alicia was the one that helped me choose the correct blinds that I needed.
                                by
                                • Verified Purchase
                                • Recommended
                                Dee Dee and Susan are excellent, friendly professionals - need more like them!
                                Dee Dee and Susan are excellent, friendly professionals - need more like them!
                                by
                                • Verified Purchase
                                • Recommended
                                Professional Service
                                Professional Service
                                by
                                • Verified Purchase
                                • Recommended
                                Very friendly store. I especially appreciate their discounts for US military veterans.
                                Very friendly store. I especially appreciate their discounts for US military veterans.
                                by
                                • Verified Purchase
                                • Recommended
                                Pretty good experience
                                Pretty good experience
                                by
                                • Verified Purchase
                                • Recommended
                                Showing 1-30 of 409 reviews

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