Louisville #1506

Tonight we received the best service we have ever received from any store. After our microwave completely quit working and we weren't able to find our receipt, we went in and were helped by Tonie. She was fantastic and helped us return and purchase a new microwave. She took her time helping us, figuring out the return, helping us purchase a new microwave and then finding the soonest delivery date. It was truly outstanding service!!

Debra in windows and doors is one of the most knowledgeable I have met during our years in construction and I am a licensed architect who has put together many window orders over the years

Never had a worse experience. The service desk associate named Kate was rude, unhelpful and treated me like trash. She called me a liar for not having the right receipt. All I wanted to do was to return my items which obviously too much for her to handle and I asked about my online order because I didn't know if it was ready or not. This apparently bothered Kate saying I was wasting her time but she would check on the order anyway. The order was apparently cancelled because of the items not in-stock. I didn't believe Kate so I went to find the items myself. Guess what, the 2 items I needed were in-stock. I went ahead and bought them at self checkout because I needed them for a last minute project. I don't believe one bit that Kate told the truth about my order. She said it was cancelled, I think she just wanted to get rid of me because I was too much of a pain for her to deal with. Needless to say, if you shop at this store, which I don't know why you would but avoid Kate at the service desk. How embarrassing for a store to trust a person like Kate to be a customer service representative. This experience deserves zero stars but I guess it defaults to 1 star.

I ordered a dishwasher and installation for a rental home from Home Depot. When the dishwasher arrived installers disconnected and removed old one and carted it out to the truck. They uncrated the new one which was damaged in shipping. They took the new one back to their truck and left. THE INTALLERS LEFT THE WATER PIPE DISCONNECTED AND UNCAPPED. My tenant came home after a long day at work, turned on the kitchen faucet which flooded under the sink. The installation company gave me one apology. When the "new improved" dishwasher was installed, I expected Home Depot to offer some kind of compensation for their genuinely stupid mistake! I received an automated message when the new one arrived and never another word from them! Shoddy Home Depot. Very shoddy!

VERY KNOWLEDGEABLE EMPLOYEES AND CUSTOMER SERVICE AT THIS LOCATION, ABOVE ANY OTHERS IN THE AREA. EFFICIENT AND HELPFUL STAFF, HELPS YOU LOCATE ITEMS AND OFFER ALTERNATIVES FOR A PROJECT, WHILE TRYING TO KEEP COSTS DOWN!

I appreciate the help you get in HomeDepot. Friendly and will take you to the item you are looking for.

The staff is highly knowledgeable and very eager to assist customers in finding items and answering questions. The store is clean and well organized which makes for an easy and pleasant experience!

Thank you Jackson and Ted!! I went in to this Home depot to find a board to be used at my store. Once i found it i asked an employee about having it cut and he grouchily brushed me off. A little annoyed i headed to the wood cutting section and asked the employee there (sadly i didnt catch his name) if he would be able to cut the board for me. He said that he wasn't able to cut it the way i needed. He then went out of his way to contact tool rentals to see if they would be able to help. Jackson and Ted were more then happy to set up a saw and cut my board and did it free of charge! 5 stars to you guys for being so helpful and attentive!