#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(757)459-9411

Rental Center

(757)459-9400

Store Hours

Mon-Wed:
6:00am - 10:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1261 N Military Hwy

Norfolk, VA 23502

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 967 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (967)
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Showing 1-30 of 967 reviews
Great Store
I love to shop in this store. I have to pull myself out or I will try to buy the entire store
by
    • Recommended
    Great stire
    Every time I shop here, I get everything on my list, east to find things. When I need assistance, employees are knowledgeable and helpful
    by
      • Recommended
      Great Customer Service
      Krish did a great job today of helping to figure out how to get a product that they did not currently have in stock.
      by
        • Recommended
        Appliance Dept
        I have found that the appliance department at this store is very knowledgeable.
        by
          • Recommended
          Amazing people
          I love how the people at home Depot makes the customer feel right at home and I like the fact they always willing not help a customer find what their looking for.
          by
            • Recommended
            Sales cashier
            Kenyonte needs to be in management That young man gives me faith about todays customer service and todays youth
            by
              • Recommended
              Great products and excellent customer services.
              I purchased a Refrigerator. At the point of checking out, the employee(Julene) informed me on the Home Depot credit card and its benefits. With the card i could get extra savings, also pay off credit card without interest for 6months.
              by
                Some of the register clerks could use manners
                I use Samsung Pay and it works everytime. Today the clerk who was over by paint as I was self checking out .got quite verbally aggressive withbsir we don't take apple pay. I said I know its Samsung pay it it does work. She then came charging over to me getting in my personal space and said I said we don't take apple tap and pay. Right as the system approved the Samsung pay. Which it has done like it always does. I said well I guess you do take Samsung pay. Her comment was well how am I to know what phone you have. I said well listening whenni 1st said it"a Samsung and Samsung pay which does work. Would be a start. She turned and said what ever. With a tone like all cusoltomers are stupid . I have used Samsung pay in this store for years I know it works it sometimes take a few tries. Staff at registers need to be a bit less aggressive and they may learn something lot of the register people know me and mynphone and laugh that it does work. But are not aggressive about it.
                by
                  Verbally abused by employee
                  During self checkout I encountered an issue with the system. I asked for help the employee acted putt off and rude. She snatched my card jammed it into the machine. I politely asked her not to bend my card she then snapped at me telling that’s what you have to do. She became frustrated cancelled my entire transaction and told me to checkout elsewhere. While trying to checkout again she began talking about me to other customers and employees loudly. I felt belittled and bullied by an employee when I asked her to do her job. This experience has made rethink ever shopping at Home Depot as a veteran and someone who has avidly shopped at Home Depot I do not take kindly to being verbally abused by an employee.
                  by
                    Great Customer Service
                    The service was excellent. I was assisted by Anthony in the paint department, and my service could not have been better. In these days and times, it is sometimes impossible to find good service. Anthony went above and beyond any service that I had expected to receive. He used a small paint sample that I was able to retrieve and made a perfect match of the paint that I needed. He was very patient with me and took his time to explain. Great employee. Fabulous customer service.
                    by
                      • Recommended
                      A-1 Appliance Acquisition
                      Incentivized by the O% 24 month financing offer, we moved up the timeline on replacing our kitchen and laundry appliances in order to complete the renovation of the home we purchased in Norfolk last year. Customer Care Associate Rin in the appliance department worked with us. Rin was professional, courteous, patient and thorough assisting us in putting the packages together. When we learned that the purchase needed to be split because there would be a delay in the delivery of our washer and dryer, Rin contacted finance to make sure we would receive the financing offer on the entire transaction. My wife and I are appreciative of the extra effort! I had not accounted for the extra room the fancy dancy refrigerator doors were going to require…it didn’t fit. When Samsung refused to take it back, (even though I had already purchased the replacement) ((Thank you again, Rin)) Miss Debbie stepped in to solve the problem. Samsung did not get a good review for this deal, by the way. Home Depot has been my go to vendor for more than 35 years. All the associates I have encountered at the #4615 location in the 757 have upheld the high standard I have come to expect over the decades!
                      by
                        • Recommended
                        Outstanding help
                        Maria and Jeannie were amazing. They should be commended on a job well done. They were excellent!! Thank you both for all your help. If you want something done correctly see Maria in flooring department and Jeannie in the Kitchen department, they will take great care of you.
                        by
                          • Recommended
                          Excellent Sales Associates
                          I highly recommend Jeannie in Kitchen and Jim In Window Department. Both did great jobs for me on a remodel project.
                          by
                            • Recommended
                            Outstanding Store to shop at.
                            Shelves usually have what I need/want. Everyone is helpful and polite.
                            by
                              • Recommended
                              Military Circle, Home Depot
                              Military Circle, Home Depot that service is our neighborhood normally has most things that we need even though there’s a shortage of employees to service us. I think they do a wonderful job in dealing with us and our complaints and always willing to make it right. Thank you Home Depot for your service to our neighborhood.
                              by
                                service at checkout
                                I just got home from getting some wood I needed for a project I am getting ready to start. I was told I had to check out myself and if I could not it will take some time to get someone to me to help. Worse experience I have ever had so I will be shopping some plce else from now on, not Home Depot!
                                by
                                  Fence and Railings on my front porch installed
                                  I was “over the moon” the moment the truck pulled in my driveway the day of the installation. As a widow I had waited sooooo long to have this done. The installers were the ABSOLUTE BEST. Everything you could have asked for. The vendor: SUPERIOR FENCE! Guys, you won’t be disappointed!
                                  by
                                    • Recommended
                                    Great Vinyl Plank flooring Sterling Oak
                                    Lifeproof Rigid Core Vinyl plank flooring Sterling Oak I love the color and wait it looks on the floor. I am go[ng to have my Kitchen done with the same flooring aboth 5 months
                                    by
                                      • Recommended
                                      Love this store!!!!!
                                      Oh my little daffodils, bright as sunshine. I am glad you got to see me today.
                                      by
                                        • Recommended
                                        Saturday is the worst day to go to The Home Depot
                                        Saturday is the worst day to go to The Home Depot; however, these people made it worth the trip. Nate at the service desk. Beverly in garden and Juliene at checkout. Thank you so much for making a crowded store easy to get through.
                                        by
                                          • Recommended
                                          Helpful Staff
                                          Thank you Nick S. for paying attention to detail to make sure that we got the exact product model/number we were looking for!
                                          by
                                            • Recommended
                                            Amazing Home Depot
                                            Best Home Depot I’ve ever been to!
                                            by
                                              • Recommended
                                              Exceptional Employees at Home Depot - Military Circle Store
                                              I have recently worked with two "EXCEPTIONAL" employees at the Home Depot - Military Circle - Store. First, Jim in Windows and Doors worked with me on an order for 22 windows and 4 doors. His knowledge of both was exceptional and really made the purchase a great experience. He kept me informed throughout the process, Order through Delivery and was always pleasant to talk to. Jeanie, in Countertops and cabinets worked with me on 4 bathroom remodels. Her experience in design was exceptional and her recommendations/explanations of products attested to her knowledge. We will definitely be back soon for a kitchen design! Both employees and top notch and deserve 10 out of 5 stars. They are that good!
                                              by
                                                • Recommended
                                                Lumber Department
                                                If you want, phenomenal customer service, make sure you hit up Wes and Rico from the lumber department! Best experience I’ve ever had with Home Depot. They were extremely knowledgeable and helpful and their smiles. Just made your day!
                                                by
                                                  • Recommended
                                                  Give Jaden a raise!
                                                  She was quick. Super knowledgeable and made my shopping trip so easy! I’m 8 months pregnant and really did not want to spend hours in the store like I normally do. Already stressed doing renovations in my home! Thank u so much
                                                  by
                                                    • Recommended
                                                    Poor Hygiene at Store
                                                    Only one checkout available and a backed up line.Opted for “Self Checkout,” but need assistance. The only Barcode Scanner available is handheld and contaminated with customer and employee germs with no sanitizing wipes. Touch screen required to enter phone number, not a swipe card or Apple Wallet. Again, germs from all touching it. No Touch less Pay, requires physical card; promotes Credit Card Skimming. These hygiene practices, or lack of, combined with lack of secure transactions.
                                                    by
                                                      Fantastic service
                                                      Chris, Sharon, and Brandon provided plus one service today!
                                                      by
                                                        • Recommended
                                                        Quality at an Affordable Price
                                                        I'm a 76 year old female and was apprehensive about ordering my storm door online. However, my shopping experience was made so much easier with the video Home Depot provided, which showed how to measure for a perfect fit. This is a sturdy door and I love that it has a screen as well as glass. I'll update my review once it's installed.
                                                        by
                                                          • Recommended
                                                          Helped impeccably
                                                          Anna who helped us, was great!
                                                          by
                                                            • Recommended
                                                            Kitchen Project
                                                            I'm remodeling my kitchen and Jeannie in customs cabinets helped me with everything from picking out my cabinets to picking out my appliances..she made helpful suggestions to make sure I was happy with my design
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 967 reviews

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