#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(757)459-9411

Rental Center

(757)459-9400

Store Hours

Mon-Wed:
6:00am - 10:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1261 N Military Hwy

Norfolk, VA 23502

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 967 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (967)
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Showing 1-30 of 967 reviews
Best Staff!!
Ainsley at the painting counter and Keith at checkout were some of the nicest employees I’ve met at a hardware store! They were both kind, helpful, and easy to talk to.
by
    • Recommended
    Great service in appliance Dept!
    Thanks to Caroline I was able to get the refrigerator I want with an added incentive that I didn't know about! She was helpful and informative.
    by
      • Recommended
      Jeannie, Super Kitchen Designer…
      I bought my kitchen cabinets and appliances from Homedepot but most of all; the designer purposed the layout with multiple options and the delivery services was fast.
      by
        • Recommended
        Helpful, friendly staff
        The staff members are knowledgeable and pleasant to deal with.
        by
          • Recommended
          Buying Materials to fix my home.
          You had 50% of what I came for on hand. Much better than the last time.
          by
            • Recommended
            Great Customer service with a smile!
            Great place to shop ! Karlaalways friendly and the best customer service !!!
            by
              • Recommended
              Great curb appeal
              I love the width of aisles, availability of products and accessibility
              by
                • Recommended
                Cambridge loveseat and chair
                I purchased this yesterday and am so glad I did! The store was neat and clean. The employees were exceptional. This patio set is so comfortable I may move outside and live on my patio!
                by
                  • Recommended
                  Amazing store
                  Great associates always available to help.
                  by
                    • Recommended
                    In and out
                    We can from Delaware for the weekend and stop in to your Military Circle Store In Norfolk, the store was busy - I did not have to look for anything- the sales person directed me in the right area and check out was no lines and the cashier was very helpful- Way to go, thank you
                    by
                      • Recommended
                      Outstanding help!
                      Best customer service hands down! There is a employee there named Karla she is More than Happy to help you and just the most pleasant person feels like she knows you cares that your there and is never rushed or annoyed she helps you til you don’t need anything else and then really genuinely thanks you and says ok see ya next time and means it. Makes you want to come again ! Very rare nowadays ! Very very nice wonderful experience !
                      by
                        • Recommended
                        Great experience
                        Friendly associates and very knowledgeable I love to shop at HD
                        by
                          • Recommended
                          Great customer service!
                          Pamela in the garden center went above and beyond helping me and was so sweet and knowledgeable!
                          by
                            • Recommended
                            Home Depot stores need some serious attention to operation
                            Carts - filled up with internet orders and parked in every aisle in sight. Its ridiculous. Cardboard Displays - can't get down the main aisles anymore without a traffic jamb and forget navigating a cart, when you can find 1, thru this display maze. App reliability - its become a joke. Completely unreliable as to what the app says is available and what actually is on the shelf. Used to be the gold standard couple years ago, total farce now. Its a crap shoot as to whether its correct or not. Have to "spin the wheel" and waste time and go to the store and hope its actually there. Parking lot - this particular location has FINALLY had their end of the strip mall repaved. But the rest of the HD's . . . .OMG, carts need 4x4 to get across the pavement. If the "texture" of the pavement will vibrate 4 buckets of mud off the bottom of a lumber cart,(yeah, found 1 this particular day), something needs to be done. I get this is a high volume store. So, step up, get people on some solutions. HD just posted record sales and profits for Q2. How about spending some of that on some infrastructure solutions and some qualified people and solve some of these issues rather than the owners spending it on football teams and mega yachts? Do you want people to come to the various retail locations or are you actively and subtly trying to get everyone over to the internet and turning your stores into warehouses? If that's the case, then you as a corporation are doing a stellar job.
                            by
                              Garden
                              Shelly was patient and sweet during my indecisiveness.
                              by
                                • Recommended
                                bro
                                went in to buy a toilet seat. didn’t have the one i went for, but was marked in stock online. staff was rude upon entry, no greetings or actual help. i don’t care about that too much since whatever, it’s not that deep but the fact that y’all’s staff is just so unprofessional and unhelpful
                                by
                                  They Have the Right People
                                  The experts in plumbing and electrical are the best. These guys have had decades of practice in the field and know the new codes/materials and the older ones. They could be featured on "This Old House" or "This New House."
                                  by
                                    This store has a top notch electricity department
                                    This store has a top notch electricity department. ASK FOR GEORGE!
                                    by
                                      • Recommended
                                      Home Depot is a well-stocked store with helpful employees. I enjoy shopping there.
                                      This customer chose to rate the product and not provide text.
                                      by
                                        • Recommended
                                        Walked across the store to get me what I needed!
                                        I wanted a short garden hose to drain my dehumidifier. The Home Depot app said there were 76 in stock, but I couldn't find any. Matthew looked the item up for me and walked to the other end of the store with me to find the backup stock and get someone with a forklift to bring it down so he could give me one. He (and the forklift driver Rick) should get a raise!
                                        by
                                          • Recommended
                                          Extreme professionalism
                                          Morgan at this store went out of her way to help me which made me feel valued and special!! I’ll definitely come back!!
                                          by
                                            • Recommended
                                            AWESOME CUSTOMER ASSISTANCE
                                            Chuck and Andy were so awesome! Not only did they help me find the right fittings for my rain barrel pump, then ensured they fit correctly, and Andy even took the time to attach them to the pump for me. They are great!
                                            by
                                              • Recommended
                                              Outstanding
                                              This customer chose to rate the product and not provide text.
                                              by
                                                • Recommended
                                                Clean and organized
                                                Always a good experience at this home depot. Friendly, helpful, clean, and organized.
                                                by
                                                  • Recommended
                                                  Great service !!!
                                                  So happy coming in and leaving out of this location nothing but friendly people and faces ! Got in and out in no time and the service was immaculate
                                                  by
                                                    • Recommended
                                                    Helpful associates
                                                    This customer chose to rate the product and not provide text.
                                                    by
                                                      • Recommended
                                                      Very Friendly and Helpful
                                                      On my recent visit to the Military Hwy store I was pleasantly surprised that This Store was well stocked, neat and clean, and there were a number of employees that stopped to ask if they could be of some help... cashier was very friendly as well... thank you Jade for a pleasant shopping experience.
                                                      by
                                                        • Recommended
                                                        Crappy cashier
                                                        Was making a purchase and the price was different from what it rang up, Faith our cashier argued with us then called the supervisor came over. Supervisor told her to just give us the price and Faith rolled her eyes at us then left us to go after the supervisor to talk about us. She should wait till her customers leave then talk all she wants. Crappy service and cahier.
                                                        by
                                                          Not easy to navigate
                                                          walkways are cluttered and not easy for a handicap people to navigate without tripping over things.
                                                          by
                                                            Well-trained Assistants
                                                            Right now, this branch is well stocked, and usually busy. The aisles tend to be cluttered with many orders awaiting pickup and tying up shoppers' carts (the Depot should look for better solutions, here). However, the staff are well trained, competent, and super helpful!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 967 reviews

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