N Thornton #1548

Very clean. Staff was helpful & polite. Thank you for a good experience. I needed a laundry basket. Store only carried totes. That would be my only adjustment.

The associates are ready and willing to help with finding whatever you need and if need be how to use the item you are looking for.

I love shopping at this store. The associates are knowledgeable and helpful. The store is well organized which makes items easier to find.

We run into issues with stock at this location quite frequently. My husband commented that he knew better and shouldn’t have come to this location. He was right, because unfortunately at our last visit, a manager chose to follow us around the store while commenting to every employee that approached her how an employee should have never left us unattended after unlocking the tools we were buying. Instead of taking the items to the front and providing us with another cart and allowing us to shop in peace (as I recommended), she made it a point to stand right behind me. I decided to ask her if she treated all of her customers like thieves. Her reply was a laugh and a “yes, unfortunately I have to” and when I said “no, you really don’t, it’s offensive”, that’s when she made it a point to proclaim what she was doing. She also stood in line with us and watched us check out. Apparently that was to prevent us from stealing them at that time? Perhaps she thought we couldn’t afford them and would quickly run out the door? I don’t know. All I know is she is the sole reason I will take my business elsewhere.

Val was awesome in helping me order cabinets and granite for my basement bar.

The clerk was extremely courteous and helpful. I received an email allowing me to get 10% off of my purchase. However, I forgot to bring proof of the email. Aliya told me not to worry because she would apply the discount herself. When I explained that I did not have proof, she told me that she trusted me and applied the discount. This made me very happy. Aliya treated me as a valued customer and not someone who was trying to scam the store.

Excellent service in the Kitchen counter area! Val Gehm is outstanding, professional and helpful. Thank you’

I received a 10% OFF coupon on 2/27/21. When I was in the process of paying for my purchase of washer, dryer, dishwasher and microwave oven, I was told that the coupon could not be used for special financing with deferred interest. I recommend that this exemption be noted on the coupon.