Reviews for NE Portland #4004

needed some new hardware/Molly screws...problem was the brand I had did not match what HD sells. Store associate helped me solve my problem. Customer Service like no other store. Recommend Home Depot at Airport Way.

This store is tucked away in a sleepy area of strip malls and near-freeway restaurants. My family and I have been coming here for decades. Customer service has only gotten better over the years, whatever items we needed have always been in stock (except once, a dishwasher, but I can't say I'm surprised and it's not like a dishwasher is a "must have now" kind of item anyway). The crew are super friendly, knowledgable, and surprisingly patient. They also can kind of see when you want to talk or have questions about your purchase, or when you just want to get in and get out, and believe me when you're in a hurry that's truly appreciated!

Went in to purchase a Weber Q 1200 grill and cart wasn't able to find the cart and asked Mr. Nate for help. We found the cart on the Top of the shelf, and he went out of his way to get a ladder and get it for me (temp outside was near 100 degrees). Even helped out a elderly couple looking for a garden tool while helping me - talk about multi-tasking! Great experience in the store, always good staff willing to help! Probably the best store in the PDX area!

Just another consistent and easy experience. The available stock was nice to see, along with the friendly employees.

I wanted to get new flooring for my condo. The store associate helped me determine what option was best for me. I left feeling like I had made a very informed decision that was very good for me and my budget!

Marcelo the cashier was great. Very friendly and helpful.

GREAT STORE EXPERIENCE AND GREAT LOCATION GREAT WORKERS GREAT SUPPLIES

The associate's are helpful and friendly. They give good advice on tool selection and supplies. As a first time homeowner the opportunity to receive expert and friendly advice is much appreciated.

I've shopped in this store many times before and always been pleased with the great people who work there -- they know their stock and are willing to go the extra mile to help a single woman (with minimal construction knowledge) with her shopping. In addition, it is usually a one-stop shopping experience because the store is always well stocked with a lot of great choices.

the store was nice and quiet and easy to shop in for Sunday morning. Very helpful and friendly, had everything I needed.

employees friendly and helpful.price were reasonable.

Decent selection of plants at great prices - but the cashier was not trained properly and so a 5 minute chek-out turned into an ordeal. The cashier was clueless. She had no idea how slow one transaction was going - due to a malfunctioning swipe machine - or to an older customer who could not handle an electronic transaction without assistance. And so the line grew, none of moved along. Some customers left to check out elsewhere, other abandoned their purchases. I finally spoke up and said - IS THERE A PROBLEM HERE? This inspired the cashier to "wake up" and make a few futile calls on the service phone. After more time, I think they just cancelled the transaction and told the customer to go to Customer Service. This cashier should have been more alert and "on the ball".

This Home Depot Store is an exceptional display of the quality Customer Service and products that Home Depot strives to offer in all locations! I can ALWAYS depend on my Home Depot Team for any of my work or project needs, and know that they will happily fulfill any needs that I have with a great attitude the entire time!!!

Good store good people.I got in and out very quickly and was able to finish my honey do list and watch the game that afternoon.

The store was clean and very busy; associates were very informative and pleasant.

Always helpful! Love shopping here for our new home!

Store is clean and tidy and the employees were very helpful. Much better than a year ago. Many improvements have been made. One issue is the checkout. Only the self-checkout was available and the line was long and people were having issues with the machines. As a disabled person I ended up handling my large bags of potting soil, fertilizer and etc. three different times. Oh well. Overall a good visit and I will return to this store.

Walked into store could tell right away that the people that work there take pride in the store they work for.

Air port Home Depot is my favorite store, specially the associates working their. Alan is one of them who will walk extra mile just to make fulfill . need assistant just call Alan (pro-desk) he will be there for you. Thank you Alan for hour hard work .Mark H.....

I have never been dissatisfied at The Home Depot. They have always had what I was looking for and the employees are always helpful and friendly. I have never had a problem returning an item or wait too long at a checkout. I love The Home Depot.

There is a wonderful representative at the Home depot store # 4004. Nancy is her name and She goes out of her way to assist you and she somehow remembers your issue when you talk to her in spite of the fact that she meets with 100's of customers on a daily basis. This is the kind of feeling I would like to have in all my shopping expenditures. Nancy was able to contact Home Depot credit and set my purchases on a 24 month finance agreement which works awesome for my budget. I explained my situation to her and she was ready to help. Thank you Nancy.

used the pro desk the are very helpful !! best store for building supply's

We shop here frequently and always receive great service!

THIS WAS THE BEST EXPERIENCE I'VE HAD AT THIS STORE. BILL IN TOOLS REALLY TOOK THE TIME TO UNDERSTAND WHAT I NEEDED. I HAVE USEING THE DREMEL PARTS VERY SUCCESSFULLY. THANK YOU BILL, I'LL BE BACK.

I was impressed with my visit today in the appliance dept. Sales Associate was outstanding ??

The staff is very helpful and always friendly, I feel that the employees there love what they do

Appliance dept. folks were very helpful. Made a problem go away and acted like "IT'S WHAT WE DO EVERYDAY. I felt GREAT when my appliance was ordered and delivery schedule was so quick. Easter is just a week away and your folks came thru for my family in a big way. Were having 35 family members over for this holiday and this new dishwasher will be a huge help. THANKS again for providing GREAT SERVICE to a very happy customer. Gary M,

Al was the Sales Associate that helped me find the last model of toilet that they had in inventory. I had to wait a while for him to help me because the store was very busy. Once he found it he had to get the fork lift to get it off the top self. He then helped me get it on the cart. Helped me at self check out. He even took it to the covered loading area while I went and got my truck. Then he helped load it into my truck. That is what I call GREAT customer service.

Clean store friendly helpful employees. I was able to locate everything that I needed.

I have rent from this location tool many time, Randy or Scott the home depot associates are the best. They alway do the best. Randy is there alway where I need and Scott too. The tools alway in good working order, and clean .