Reviews for Plymouth #2808

It was a pleasure to shop on the day after Mother's Day ...

At the Plymouth store, Pam and Tim make me feel at home every time I go through the door I’m addressed by name and feel that I am appreciated there. Thanks, Pam and Tim.

Numerous problems with dozens of sales. I finally gave up trying to make one large purchase.

Absolutely terrible experience with purchasing a new refrigerator. 5 visits total. 3 unsuccessful deliveries with damaged appliance and one repair trip on new fridge that still had to be replaced again. 4 weeks to get replacement and 8 weeks dealing with the problem. Both dealing with store mgt and your ridiculous delivery process and service people was a continual problem. Delivery people were as unprofessional as I’ve ever seen. In and out as quick as possible. What’s the least possible job they can do. Didn’t install anything like I was told. Multiple fridges were delivered damaged and had to be returned.

Was unable to open survey to respond. I poked around until survey suddenly closed thanking me for my response. HD knows nothing about my purchase and could care less as evidenced by the survey fools they believe are doing a good job for them. The survey performance will of course hide my response to their attempt to garner information.

Email from Home Depot asked to review my visit for a location I didn’t visit 2 days ago. I was at another store near me but not the one in their message. Somebody in IT needs to do some editing.

I was lied to about the perks I would receive for signing up for a home depot credit card. Once I was approved I was informed that the promised perks weren't available to me. All in all a horrible experience

I really love the newly paved parking lot!!

I wanted to buy a simple item like a silicone ring for a shower head. first i could not find anybody to help me. i had to looked around and grabbed whoever i found in orange apron. and just like that he said we don't have. Or other time i was told i i do not work in this dept. Or just tells me where to go nit very helpful. i think there should a station for each major item like eletcrical, hardware where the slaes person hang out and if nobby is there i can call or ring bell.

The Best Great Store with excellent customer service

I came in to buy four bags of salt and was trying to find a cart to carry them. Conan noticed and immediately offered to help me load them. He even suggested I pull my car up to the curb so he could load everything for me. His kindness and initiative made my day. Thank you for the outstanding service, Conan!!

Fire Marshall should shut this store down. Crap sitting in the aisles, can’t get thru without moving a bunch of crap. Have stayed away from this crap hole for years but 4th July appliance sale brought me in for a one time buy.

I ordered an item on line from your service desk, since I am not real confident ordering items on the net for a variety of reasons. Great service from the young girl that assisted me. I shop Hope Depot a lot and have used multiple stores. This store by far exceeded my usual good experiences. Too bad it is so far from my home. Top notch store, and would reference anyone to shop here….. Rick Nash

Service was truly amazing and helpful! One woman helped us find what we were looking for and found and climbed a ladder to retrieve it. A second woman helped us appropriately choose carpeting and arrange for measurements.

Am always able to find what ai need at this store.

I bought three mirrors for pickup, but the store’s online inventory was incorrect and they called me to cancel my order. I was only given a partial refund and had to call back after I discovered their error weeks later. I was told I needed to come in person and show ID to collect my full refund. When I came in, my order couldn’t be linked to my name, phone number, or email address, so I had to find it myself on their website. Ridiculous.

Lucy in the Mill / Door department of the Plymouth, MN Home Depot did an exceptional job assisting me. Her attention to detail to ensure my expensive 'made to order' door purchase was placed correctly - was much appreciated. Her level of service deserves to be recognized! Thank you Lucy!

Ty, the supervisor at the Plymouth location went above & beyond to meet my expectations as a customer. He helped me find the exact same exterior door that I currently have and need to replace. I left with the information and products that I needed for mv project. His passionate work ethic, and desire to meet his customers' needs is unparalleled and deserves to be recognized! Thank you Ty!

I got this email today: Thank you for shopping at the PLYMOUTH Home Depot on 04/16/2025. We would love to hear about your experience. I have never been in the Home Depot in Plymouth. I live in Missouri. So am I now a victim of identity theft?

I entered this store through the spot checkout. I felt like the only customer in the store. Bad weather keeping people at home I guess. There were two employees there though who didn’t pay much attention to me when I came in, but that’s fine with me. I got what I needed just fine and chose to use the sit checkout register where there is someone who helps you checkout. That went fine. However when I paid and left, those two employees came outside one one shouted out to me as I was walking to my car asking if I had paid for my things. It was very embarrassing. I was the only person paying for items in that checkout area. They should have been paying more attention to their jobs than to each other.

This is my go to place. Great stock with choices and good prices. I always have good experiences with the employees.

The workers are happy to help get you to the area of the products you are looking for. I really like shopping here.

I went through Home Depot to get countertop quotes, and AJ (Ashley Johnson) is absolutely amazing! She is super knowledgeable about their products, has great ideas on what would look good, and gave me a heads up on things I hadn't even thought about such as backsplashes, type of sinks that work best, etc. I appreciated her patience and guidance so much that I did not even proceed with getting the additional quote I had planned, she gave me such a sense of being able to trust her and knowing what she was doing that it was not necessary. Highly recommend going to her if you are in the market for cabinets or countertops!

Been going there since they 1st opened

Ask for Sue Ebert in sales. Thorough, very knowledgeable abt. All product lines and transparent abt. Value vs. Pricing options. Ask for her. Other sales persons walked by me and ignored me the eve. I stopped in. NOT good!!!

Employees are not knowledgeable about products and promotions. Many times kits content’s are not clearly specified and are difficult to find.

John in appliances did a fantastic job - customer service excellent in all areas, knows the products and very efficient - please let him know !

Needed to by a product from the weed killer area but no one wanted to talk to me that worked at the store. The HVAC person (who does not work for Home Depot) was doing a better job at answering g questions unrelated to his function than the actual employees did.

Store employee are exhibiting more friendly nature to customer--excellent change !!

Tool rental and pro desk were very friendly! Keep up the good work!