Richfield,MN #2845

I was looking for a storage cabinet and Home Depot had one I liked. They also offered a small $5 coupon online. The website said that there were limited supplies online and to call and see if it is still available at the only store within 90 miles that says has them. I called and a very helpful gal said that they had exactly one remaining. I asked if I can purchase it online and come and pick it up curbside. I was told that it may take a day or two before they can get it set aside for me. I was told I would have to come to the store and get it. She did say she would set it aside for me she was very helpful again for me. She called back a few minutes later to say that her boss yelled at her and that she couldn't do that after all. I asked again if I can pay for it and pick it up curbside but she said that in order to pay for it, I would have to come into the store. I said I will be on my way. I get to the store and I know I will need a sturdy cart to carry the box this cabinet comes in. None available at the entrance so I grab a regular cart. I find the cabinet and lift it onto the cart and wheel it to the checkout counter. I normally would use the self-checkout lanes to remain socially distant but I signed up for Home Depot's promotional emails and texts so I can get the $5 coupon. I assumed I would need to have an employee scan that in. I also needed to try to keep at least one hand on the cart because the weight of the cabinet on the regular shopping cart was very tippy. The checkout clerk asked if I would like to save $30 on my purchase by signing up for the Home Depot credit card and I said I didn't need another credit card. She said again what a great deal it was and I replied again that I wasn't interested. I showed her the code for the $5 coupon I had and she had trouble with that. A supervisor replied that it is an online coupon only. She didn't care that I tried a couple times to purchase online and come pick it up but since Home Depot would take a day or two to go to aisle 3 and grab the cabinet, I offered to come do it for them and save us all some time. Needless to say, I got the cabinet, but I don't feel good about shopping at Home Depot. I may never go back again because of the treatment I received there. I think I will return this cabinet and buy another one elsewhere. I don't blame ClosetMaid, it seems like a very nice unit that will solve my problems with storage nicely. But I don't think Home Depot deserves credit for this sale.

Clean awesome cashiers good loader

liked the curbside pick up and the employees seem courteous and helpful

Such great assistance! Huge shout out to Sue in the pain area. Always stocked and employees genuinely wanting to help. Very patient.

The people in the kitchen and bath area are knowledgeable and good to work with

Friendly helpful staff, a good experience.

All of the employees that I encountered were absolutely horrible except for the gentleman in lumber. I was shopping for a variety of items. Including power tools, wood, paint, etc. First off, I spent over ten minutes looking for an employee to help me in the lumber department before I was finally able to get help from a cashier to track a lumber department employee down for me. Who was very nice and helpful. While in the power tools section, the only employee working there was hostile the entire time and never asked if I needed help. I ended up having to ask her for help several times and tried to be very polite about it every time. Yet, whenever I said “excuse me ma’am” to get her attention, she never even looked up to acknowledge me and would simply mutter her responses. When it came time to checkout the cashier also seemed to have a poor attitude. While shopping in lumber I picked up a few pieces of free scrap wood that was going to be thrown out. I explained this to the cashier and she completely discredited me by saying “well I’ve never heard of us giving away free wood” and continued to question me back and forth a few times. Until I suggested that she simply confirm what I was saying to be true with her coworker. Also, at checkout there were two more cashiers. A male and a female talking with one another, whispering and giggling amongst themselves. I couldn’t hear them but their body language seemed as though they were actually making fun of customers standing in a close proximity. I ended up purchasing over $300 in items that I really needed. Overall, my experience at this Home Depot in particular was particularly horrible and I will never return to this location.

Store employee Holly was terrible, mean, and intent I ally insulting/rude. As a retail employee myself I would never dream of speaking to a customer the way she spoke to me. People like this are the reason why retail is dying. I would be embarrassed to have someone as rude as she working for me.