Horrible experience when purchasing kitchen appliances at this store. Customer service person was friendly but did not verify appliances upon order to ensure the item numbers matched what we wanted. Apparently wrong item number was on the fridge we thought we ordered. At delivery, the wrong fridge was in the truck and wasn't known until our original fridge was taken apart so we were okay'd to keep the new, incorrect fridge as a loaner until we ordered and received the new one. Went to the store same day to get correct fridge ordered and it was no longer available and I was told I was the 2nd customer in complaining of the exact same error. The only model of this fridge available was the floor model but I was told I'd have to delivery myself plus it had a couple dents/scratches so I went with the next, closest model, which was sadly $1000 more than what we paid. Was only offered a couple hundred off the price, even with the store error, but figured it was the best I'd get. Went with this one and waited another week for delivery to find out the new one was scratched up on the front door so we had to send it back and am now waiting again. Not to mention, the delivery men had no knowledge of picking up the loaner fridge. Very frustrated with this experience! Home Depot needs to get their act together and improve customer outcomes PLUS offer discounts to customer when it's the store's error!!!!
- Mon-Sat: 6:00am - 8:00pm
- Sun: 8:00am - 8:00pm
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Welcome to the Richfield, MN, Home Depot. We're excited to help you find the tools you need to start your project.
Whether you're looking for custom kitchen cabinets or lighting, your favorite local hardware store has you covered. Our experienced associates can help you find the products you need for your DIY project. Download our Home Depot product locator app in the app store to learn exactly where to find the item you are looking for in our store.
At Home Depot, community involvement is important to us. We support all veterans in our community as well as many nonprofit organizations. We also cover a wide variety of topics in our DIY workshops, where the focus is hands-on learning and providing you with expert advice to complete your project.
You can find us southwest of MN-77 and MN-62 intersection, next to the Super Target, right by Taft Park. Drop by today and see what's new.
Your Richfield, MN Home Depot Team
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.
- Buy Online and choose the "Store Pickup" option on the product page or in your cart.
- Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
- Go to designated Curbside Pickup location at The Home Depot store you selected, call the phone number included on your email or text notification and request Curbside Pickup. Remember to bring your identification.
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The employees at this store are rude and unhelpful. The staff at Menards and Lowe’s are much better, and worth the extra few minutes drive.
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This is normally a very helpful and convenient smaller Home Depot store. I shop it regularly. However, today was a surreal experience with associate after associate going out of their way to avoid helping out customers in the lumber dept. The manager was busy. Other associates were talking to each other and avoiding customers, one was engrossed in inventory of fasteners, while 5 customers waited in the lumber dept, which had no one in attendance. I honestly thought that they were on some kind of work-to-union rules directive. Very disappointed with my overall experience at my favorite store today.
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Sue in the paint department at the Richfield location is, knowledgeable. pleasant and extremely customer focused!
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The Paint department is the best in the cities. Thanks, Dave!
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Great and helpful worker's in and out of store .only location i go to gd employees
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I have moved from Richfield but I find myself returning to this Home Depot store. They always have items well stocked and employees are friendly and helpful.
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Everyone (except the day guy in appliances) is tremendous to work with!!! Have been using this store for my business needs for the last few years (including going there instead of other home depots)
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