The store was clean and staff is friendly and helpful. I'm a frequent flyer to this location and the level of service is always that way...
Special Buy of the Day
The store was clean and staff is friendly and helpful. I'm a frequent flyer to this location and the level of service is always that way...
Overall, a very good store. However, at times it is difficult to find an associate/employee to help or to answer a question.
I will never buy carpeting at home depot again. Sales team was great. ASC their install contractors was horribly. Bought carpeting and padding 8/20th. Installer weren't scheduled until Oct.6th. The installers did not install the new padding in all rooms, as expected. They only installed it in the master bedroom, not the other three rooms. So, the master bedroom floor had a nice cushion. The other three did not, which I found weird. So, I notified ASC. On Oct. 20th an installer from ASC came to verify the problem and acknowledged and took pictures of the rooms where the padding had not been installed. ASC scheduled Oct.27 to correct the padding and redo the carpet install. Unfortunately, the Installers phoned in sick. ASC rescheduled Oct. 29th...Installer phoned in sick-Again...Rescheduled Nov. 6th...total No Show!. Finally, Nov 6th the job was completed. Almost forget, installers said my furniture was heavy, so I was charged an additional $130...Buyer be ware!
This Store is clean the customer service is good if you have a little patience. Check in person is very friendly and the self check out has a good happy staff member attending.
I totally enjoy the courtesy of all the employees at the Rochester Home Depot. They are always friendly and as never fail to go out of there way to make sure you get what you are looking for. Many times I have been given knowledge for the project I was working on that actually made the job so much easier to complete.
The Millwork Specialists Craig & Codey were fast, professional, knowledgeable, polite and knew where things were in the store even though it was not their department. The store was neat and clean and seem to have a good inventory.
Was very disappointed, went there to buy a front load washer that was listed in their Black Friday Circular. Although the models were on the floor with sale signage, after talking with a sales associate and pricing several different models, non were in stock or available to order. At a minimum, the sale signage should have been removed and replaced with signage indicating that they are not available. we wasted 40 minutes of our time.
Very helpful and friendly