Reviews for Santa Rosa #1379

Gladys cashier was super friendly and helpful

So this is going to be a review that covers a couple of my trips to the Santa Rosa home Depot. Every single time I step foot in the door I automatically have anywhere from one to three employees following me around the store. I do not get asked if I need help or if I'm finding everything okay. In general I feel like I'm being profiled and I'm incredibly uncomfortable even stepping foot in that store. My suspicions or my concerns have been confirmed last night when I confronted an employee who was sent out to the garden center to watch me. In her own words she said I'm sorry I was just sent out here to watch you because they felt you were acting suspicious. So incredibly disrespectful so incredibly rude and horrible customer service if you ask me. I will never step foot in that store ever again and I will be contacting the corporate office. Something has to be done because it's not right that they made me feel so uncomfortable. I own a cleaning business I was in there buying my cleaning products and because I felt so uncomfortable I walked out of the store without even buying anything. And had to drive to a different city just to buy my products.

it was raining and I really needed downspouts and some attachments for my house. A couple of winters ago ,while during a storm,it flooded, and I was very worried but you had all the products I needed today (Oct 21 st 2021) thank you so much

Store is well organized, employees are friendly and helpful.

There is a man at curbside assistance who is very helpful and quick. His name is Dougie and he was extremely friendly and helpful. Keep up the great work Dougie and thank you

This was the old yard birds building and I've ' been shopping here for quite some time many days more than twice or even 3 times even A-day Store is always very positive helpful and friendly

Great service by Ted!!

Mike, Flooring Supervisor, was outstanding.

has mostly everything you need,if not will order and deliver

I love the convenience of the Home Depot. Good prices and a large supply of materials. I can usually get everything I need in one shopping trip.

LIKE I SAYD EVERY ONE WAS 110% ON THE JOB..

This store has great selection of products. The store is clean and well organized. If you ever need assistance ask for Mike in the flooring department. He is well educated on all the products and is friendly and willing to help .

The store is in great shape and everyone is very friendly and helpful. Jay Hicks and Jess Kiefer in the millwork department were particularly knowledgeable and helpful, and made our project go smoothly.

I appreciate the personalized service of a cashier at Santa Rosa, Maria consistently provides outstanding customer service while assisting me with my lumber Items for many years now. She is always friendly and extremely knowledgeable about products, Maria makes it very pleasant to shop at Home Depot and I always leave with her wishing me to have a wonderful day!

Jesus was my savior. I accepted him and he directed to the people who would best be able to help me.

Awesome service. Angelina found my lost cell phone... thank you!

Friendly associates like Taylor Mgr) and Pat (25 yrs with Depot) go out of their way to help! Very respectful and courteous!

The store employees were very friendly and helpful. Everything i was looking for was in stock and lower than other stores.

Great service from Daniel in garden department. I would ask for his assistance in future visits.

The customer service is nearly nonexistent. I’m an older female, not a contractor, but I have spent large amounts of money on past renovations. No more!

Just had an excellent experience dealing with a complicated return. All the staff-persons I encountered were professional, helpful and pleasant, and the returns clerk (Kat) and store policies made it so that I left the store with a huge weight off my shoulders.

The problem with this store is that they don't know how to deal with the needs of consumers. I myself, bulid houses and in the past have bought, to my detriment it turns out, Home Depot supplies. They tend to break early and are not repairable as parts from other stores are. I think they have their own special versions of popular brands that are "lesser" than what you typically buy. The stores themselves have no accountability and cannot assist with problems, really. I find it disheartening... but thankfully in my area we have plenty of other alternatives besides Home Depot. I used to really like this store, years ago. It's really too bad what's happened to it.

Nice inventory, friendly workers (Especially Melinda!), and convenient location!

Elena is an excellent cashier. Very polite, helpful and friendly. Treat her well. She made our trip to Home Depot most delightful today.

Jess Keiffer was great. She saved me hundreds of dollars just in one transaction. Have her train others.

first big project on the new home. Laurie, in the window and flooring dept is your girl. She knows her department and gives excellent service and in a timely manner.

Great Home Improvement Store

Definitely see Tammy at the ProDesk. She is amazing and strives to provide excellent customer care.

Store was awesome! Paint department was super helpful finding what I needed.