#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(225)755-2784

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

18139 Highland Rd

Baton Rouge, LA 70810

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 276 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (276)
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Showing 1-30 of 276 reviews
Store well stocked. Well informed older staff who have knowledge of variety of processes.
This customer chose to rate the product and not provide text.
by
    • Recommended
    Dryer never come to my home.
    Home Depot recommended that I cancel my order since they could not give me a date or time for delivery. Delivery wanted to come after the delivery gate was close. Delivwery called and said that Home Depot did not tell them that the gate closes at 5:00 PM. I told sales to make sure you tell them to schedule delivery before the gate closes at 5:00 PM
    by
      Excellent customer service!!
      I buy constantly from this store!!
      by
        • Recommended
        Great store - every time I visit!
        I visit this store a few times a month for projects around the house and yard. I’m an engineer, so I plan and I have high expectations. When younger I managed a retail store, so I know what it takes to do it successfully. The management of this store does an amazing job of assuring that the inventory is adequate and in good condition. The store is kept clean and orderly every day. The employees are always busy addressing the above tasks, but they take the time to proactively find out if I need help. Anytime I do ask for help, the employee does a great job of satisfying my needs. They usually are able to help me find a solution. These observations apply to the last 3 or 4 years. Before that the store was average. Now, it is very above average. This is a reflection of great management!!! This is the store on Highland Rd. in Baton Rouge.
        by
          • Recommended
          Out of stock when the app said that they had three of them.
          I have had the same problem at that store two other times.
          by
            Unauthorised use of my account
            This store let someone use my account without my permission and will not return my calls
            by
              Great Customer Service!!
              I purchased 2 doors and a vanity for bath room. really great prices!!
              by
                • Recommended
                Could not locate item.
                I traveled and extra 30 minutes to this location based on the stocking quantity of 26 on the Home Depot app. The product was not on the shelf and the associate I asked could not help me locate the product. I was forced to buy a more expensive product to not waste more time and traveling.
                by
                  Awful customer service
                  Customer service at this store is awful. Lots of employees standing around but none willing to help.
                  by
                    Excellent Customer Service!
                    Sky - Customer Service Dept. area and Jacob - Asst. Mgr. both helped me with my pickup order, since I didn’t receive an access code to the locker pickup. Excellent service and friendly/helpful personalities. I love shopping at this Baton Rouge Highland Rd store location.
                    by
                      • Recommended
                      I am not pleased with purchase 00062-97717.
                      I bought this item late 8/2024. Shortly thereafter Milwaukee had a pair (impact and ratchet) for the same price. I couldn’t return because I had discarded the box and use the impact gun once. Make it right, I want the ratchet.
                      by
                        Wonderful experience
                        We wanted to praise the help received at the Home Depot on Highland Rd in Baton Rouge. We came in to buy a pellet grill George immediately was there to help. We did not have to look or ask for any help. He absolutely made this the best experience we have ever had a Home Depot. When we were leaving another employee walked over and helped us unload our basket into the truck. I apologize I did not catch his name but he was so kind. We will never shop another store.
                        by
                          • Recommended
                          Great Experience
                          Store was clean, products were easy to find, and employees were very helpful!!! I would shop there again and again.
                          by
                            • Recommended
                            Highland Store
                            Great store. Clean Organized. Friendly staff
                            by
                              • Recommended
                              Helpful staff - always find what I need plus more
                              Went in for multiple lightbulbs and also some brainstorming for a workaround on a lighting issue. Earl in the Lighting section was available to help on brainstorming for the workaround issue we were trying to solve, as well as provided some alternatives for us. Very helpful. Thank you!
                              by
                                • Recommended
                                All purpose store
                                I’m always able to find the exact product or plant that I desire. I purchase many plants and home products from this store. I am never disappointed with any of my shopping experiences or the products that I purchase.
                                by
                                  • Recommended
                                  plumbing redo in old home
                                  Mr. Jesse went above and beyond to help me. Made me enjoy spending money thank you Mr Jesse for your professional attitude and kindness.
                                  by
                                    • Recommended
                                    Cashier.
                                    I was help by this very nice cashier name Tee. She was very helpful and kind. I appreciate her patience.
                                    by
                                      • Recommended
                                      Close and convenient
                                      Anytime I need something real quick for a mini project I just drive a couple miles and bam i got what i need
                                      by
                                        Very Helpful
                                        Matthew is the manager in the department with washer and dryers. He was helpful the way people were years ago when they gave you ALL the information you needed and took pride in their work. He told us about the product, the delivery, the warranty, and gave us his work extension, etc. etc. It was a great experience. We left feeling confident
                                        by
                                          • Recommended
                                          Great Customer service
                                          Purchased a grill. Took about 15 minutes start to finish! Sheena was professional and kind.
                                          by
                                            • Recommended
                                            Best Home Depot!
                                            I live in New Orleans, but I’m doing work in this area. This is by far my favorite Home Depot. I will choose this location any time I can!
                                            by
                                              • Recommended
                                              In like a flash, out like a flash
                                              Had a good shopping experience at the Highland Road location. I knew what I wanted and the items I couldn't find I used the website to locate the aisle and bay. Checkout was a breeze and the cashier, Quinton, was smiling and helpful.
                                              by
                                                • Recommended
                                                Customer Service
                                                Very friendly and professional customer service. Assisted with placing and paying for an order over the phone, had the item ready for pick up the next day, brought the item out of the store and loaded it into my vehicle. All employees involved were fast and friendly making this a very easy purchase for me.
                                                by
                                                  • Recommended
                                                  Very friendly associates
                                                  I mean I never had a good experience with associates who actually are nice and helpful for once.
                                                  by
                                                    • Recommended
                                                    Mikela was Great !
                                                    Mikelia displayed amazing customer service and offered to check out my order while other stood around. She also did with a smile on her face and was very professional
                                                    by
                                                      • Recommended
                                                      Nasty Store
                                                      Rude Cashiers. Rats all over the place
                                                      by
                                                        Always a stocked
                                                        This store has friendly employees and are always stocked with items I am not able to locate at other nearby Home Depot’s
                                                        by
                                                          • Recommended
                                                          Employees
                                                          I shop at Home Depot almost daily for work purposes. This time I was with my wife and we were searching for an item. At that time, a young man working there approached us and asked if he could help us find something. That’s never happened before. I usually have to wander around trying to find help. After that, the cashier was very friendly and entertaining as we were checking out. Both of these employees appeared to really enjoy their jobs. Pleasant experience.
                                                          by
                                                            • Recommended
                                                            Horrible delivery service
                                                            I was suppose to get my refrigerator delivered on 10/16. I did not receive a call the day before. When I looked up tracking email, it said there a problem and to call. It said estimated day was 10/16, but no time frame. I called and they said I was stop 5 between 8-12. Never came. I called throughout the day and kept getting the run around. Finally they gave me another deliver estimate for Thursday or Saturday. Four days after the original delivery date. As a customer I am being punished for the company not being efficient. I feel I should be compensated because I have no refrigerator.
                                                            by
                                                              Showing 1-30 of 276 reviews

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