Reviews for Southeast Baton Rouge #370

Home Depot recommended that I cancel my order since they could not give me a date or time for delivery. Delivery wanted to come after the delivery gate was close. Delivwery called and said that Home Depot did not tell them that the gate closes at 5:00 PM. I told sales to make sure you tell them to schedule delivery before the gate closes at 5:00 PM

I buy constantly from this store!!

I visit this store a few times a month for projects around the house and yard. I’m an engineer, so I plan and I have high expectations. When younger I managed a retail store, so I know what it takes to do it successfully. The management of this store does an amazing job of assuring that the inventory is adequate and in good condition. The store is kept clean and orderly every day. The employees are always busy addressing the above tasks, but they take the time to proactively find out if I need help. Anytime I do ask for help, the employee does a great job of satisfying my needs. They usually are able to help me find a solution. These observations apply to the last 3 or 4 years. Before that the store was average. Now, it is very above average. This is a reflection of great management!!! This is the store on Highland Rd. in Baton Rouge.

I have had the same problem at that store two other times.

This store let someone use my account without my permission and will not return my calls

I purchased 2 doors and a vanity for bath room. really great prices!!

I traveled and extra 30 minutes to this location based on the stocking quantity of 26 on the Home Depot app. The product was not on the shelf and the associate I asked could not help me locate the product. I was forced to buy a more expensive product to not waste more time and traveling.

Customer service at this store is awful. Lots of employees standing around but none willing to help.

Sky - Customer Service Dept. area and Jacob - Asst. Mgr. both helped me with my pickup order, since I didn’t receive an access code to the locker pickup. Excellent service and friendly/helpful personalities. I love shopping at this Baton Rouge Highland Rd store location.

I bought this item late 8/2024. Shortly thereafter Milwaukee had a pair (impact and ratchet) for the same price. I couldn’t return because I had discarded the box and use the impact gun once. Make it right, I want the ratchet.

We wanted to praise the help received at the Home Depot on Highland Rd in Baton Rouge. We came in to buy a pellet grill George immediately was there to help. We did not have to look or ask for any help. He absolutely made this the best experience we have ever had a Home Depot. When we were leaving another employee walked over and helped us unload our basket into the truck. I apologize I did not catch his name but he was so kind. We will never shop another store.

Store was clean, products were easy to find, and employees were very helpful!!! I would shop there again and again.

Great store. Clean Organized. Friendly staff

Went in for multiple lightbulbs and also some brainstorming for a workaround on a lighting issue. Earl in the Lighting section was available to help on brainstorming for the workaround issue we were trying to solve, as well as provided some alternatives for us. Very helpful. Thank you!

I’m always able to find the exact product or plant that I desire. I purchase many plants and home products from this store. I am never disappointed with any of my shopping experiences or the products that I purchase.

Mr. Jesse went above and beyond to help me. Made me enjoy spending money thank you Mr Jesse for your professional attitude and kindness.

I was help by this very nice cashier name Tee. She was very helpful and kind. I appreciate her patience.

Anytime I need something real quick for a mini project I just drive a couple miles and bam i got what i need

Matthew is the manager in the department with washer and dryers. He was helpful the way people were years ago when they gave you ALL the information you needed and took pride in their work. He told us about the product, the delivery, the warranty, and gave us his work extension, etc. etc. It was a great experience. We left feeling confident

Purchased a grill. Took about 15 minutes start to finish! Sheena was professional and kind.

I live in New Orleans, but I’m doing work in this area. This is by far my favorite Home Depot. I will choose this location any time I can!

Had a good shopping experience at the Highland Road location. I knew what I wanted and the items I couldn't find I used the website to locate the aisle and bay. Checkout was a breeze and the cashier, Quinton, was smiling and helpful.

Very friendly and professional customer service. Assisted with placing and paying for an order over the phone, had the item ready for pick up the next day, brought the item out of the store and loaded it into my vehicle. All employees involved were fast and friendly making this a very easy purchase for me.

I mean I never had a good experience with associates who actually are nice and helpful for once.

Mikelia displayed amazing customer service and offered to check out my order while other stood around. She also did with a smile on her face and was very professional

Rude Cashiers. Rats all over the place

This store has friendly employees and are always stocked with items I am not able to locate at other nearby Home Depot’s

I shop at Home Depot almost daily for work purposes. This time I was with my wife and we were searching for an item. At that time, a young man working there approached us and asked if he could help us find something. That’s never happened before. I usually have to wander around trying to find help. After that, the cashier was very friendly and entertaining as we were checking out. Both of these employees appeared to really enjoy their jobs. Pleasant experience.

I was suppose to get my refrigerator delivered on 10/16. I did not receive a call the day before. When I looked up tracking email, it said there a problem and to call. It said estimated day was 10/16, but no time frame. I called and they said I was stop 5 between 8-12. Never came. I called throughout the day and kept getting the run around. Finally they gave me another deliver estimate for Thursday or Saturday. Four days after the original delivery date. As a customer I am being punished for the company not being efficient. I feel I should be compensated because I have no refrigerator.