Reviews for Southeast Baton Rouge #370

PROFESSIONAL AND EXPERIENCE

I bought flooring and installation for three bedrooms. I got the call that it had come in and arranged delivery for Saturday. I wasted a whole day because the only delivery window they could give me was all day. The delivery guy called after lunch to tell me they were getting back to the store. He tried to push me into changing delivery to another day, I told him it had to be today. 2 hours later they show up. When I show him where to bring it to he refused and said they would only being it as far as the living room. My spot was a spare bedroom 15ft away. Nope, they refused. I told him that I paid both a delivery and carry in fee and I cannot have that stuff sitting in my living room for a week or more while I wait for installation. Not their problem. Note the contract only states they do not have to carry it upstairs which I do not have. I tell them at this point to leave and take it back to the store. I follow a few minutes later and they are waiting. I demand a full refund which they give without protest. They knew their people had messed up because they didn't try to charge me any restocking fees. The employees at the store were very professional and helpful. They need to retrain or fire the delivery employees.

I went to purchase a Ridgid 1/2 corded drill on Black Friday at full price. The store personnel and cashier were helpful. I ended up also buying a second power tool at the regular price and two powertool battery loss leader deals spending about $490.00. The Ridgid drill appears sturdy enough for my intended use. I wanted the better Milwaukee drill but it was about $50.00 more and I figured that if the Ridgid drill fails or is junk I could return it or at least take advantage of the lifetime warranty. The main reason I was comfortable with the Ridgid drill was the lifetime warranty. Of course you must register the drill with Ridgid within 90 days to get this warranty, so I tried to register as soon as I returned home as I have missed this deadline on prior Ridgid purchases. Of course the Ridgid website was not working correctly. Maybe Black Friday, but the information included on the warranty information piece in the package also contained bad information concerning how to register. As a funny note, you can register by mail, but apparently you still need an email address, and they might notify you (by email) that your registration was effective in 10 TO 12 WEEKS. Clever timing as you have only 90 days to effectively register the product according to the information in the box. As of the time I am writing this I have not been able to register my drill and claim the lifetime warranty. Guess I will try later if I remember. Does Home Depot / Ridgid throw-up obstacles to registration to avoid having to honor the lifetime warranty? I wonder.

Home Depot store 0370 is a super store to shop at. The store is clean, the employees are knowledgeable and nice and the store always has what I am looking for. I have never had a bad shopping experience at this store.

Clean and well stocked store

Keep doing a great job !!!!

Exemplary assistance by Eric and Donisa. They were very professional, friendly, and courteous. They made sure I got the products I wanted. It was a pleasure doing business at this store.

Employees are very friendly. Looks forward to assisting customers in a very professional manner.

This store was very organized and deedie from the plumbing department is always very helpful.

Very few helpful employees

The store itself is clean and neat. I wandered a bit around the garden center looking for a specific item, twice I walked past an employee who was sitting on a stool watching a video on her phone. Not once did she look up to see if I needed assistance. But when I walked into the store and immediately a young man asked if I was looking for anything specific. I told him what I had been looking for outside in the garden area, he then walked me to the garden area (passing the employee who was still watching videos on her phone), and located exactly the item I needed. I wish I had gotten his name because he was very helpful. Also, I wished the store still had regular checkout stations instead of the self checkout. It seemed like it was confusing to senior citizens who were trying to checkout ahead of me. A young lady had to come help several people use the computers at the self checkout. She was very friendly and patient with them.

Associates were very helpful and went out of their way to assist me in locating what I was looking for and provided me with the information I needed.

This is the best home Depot in the baton rouge area

It was not very crowded liked that aspect , Although must mean something ?? , Low on recent product inventory , Assistance was very adept , nice employees just seemed like over worked , Store was up to standards if not over proper cleanliness

The staff and management on site were extremely helpful and polite. The evening manager Alfred was particularly kind and was helpful.

tawane in the door dept took ownership of my issues and handled it like it was hers. this is the way all people should handle their customers.

The store is messy hard to find anything, customer service is poor, and do not get a propane exchange here it will take all day.

Store was very clean, well stocked, and the employees truly wanted to help you.

This store is helpful, and very friendly atmosphere when you walk in!

I am a Lowe's fan because they go out of their way to help you... However, on my way home, I went to the HD and was greeted by a friendly face... she asked if she could help me and proceeded to look the product up on her phone and point me in the right direction... After picking that product up, went shopping for clothes pins... yep, wooden clothes pins... coming down the aisle were 2 employees who obviously saw my hesitation and confusion and ASKED me if they could help... Mentioned the clothes pins and was immediately told where to find them and approximate area on the shelf... very impressive... keep up the good work... like the smiles on the employees... will shop again at this store...

great & friendly staff

Jan was awesome! I told her about my project. She listened intently without interrupting. When I was done she took me right to what I needed. She put everything I needed aside and let me know that if I had any other questions to come see her. She REALLY went above and beyond. She made my experience painless and made it a pleasure to shop with the Home Depot. You have a great employee in Jan. I hope she gets this feedback and I hope she gets some kind of award for this above and beyond service! If you need something: help or assistance I highly recommend finding Jan, she will treat you right

The service at home depot was outstanding with all my needs from buying a simple thing like a toilet to what I needed to remodel my bathroom for the holidays.

Great location for Home Depot. The store is well organized,well stocked and employees are extra knowledgeable.

Excellent service! Ttis store is always well stocked, orderly and clean. The employees are available before you need them which makes shopping so much easier. This is my go-to store.

The employees in this store are usually helpful and knowledgeable with few exceptions.

Very helpful and knowledgeable employees. That's my #1 requirement in a home improvement store. I need help and advice when it comes to buying home improvement items.

Very helpful employees. An evening trip for several items was made simple with the help of the staff.

Great store with professional employees and very clean.

The store was clean & had the item I was looking for. I was very pleased with the service I received during my visit. I was so pleased & impressed that I returned the next day & purchased some more items that I needed.