Sun City #6951

The store was very clean, the items I was looking for were very easy to find , and the employees were very welcoming especially from the tool rental department

Thanks so much your patience and PLATINUM customer service Sandy and Diane. You are APPRECIATED!!! They gave out helpful information regarding a washer and dryer I purchased. Sandy started providing me with product information and Diane continued. Thanks so much ladies for your patience and help.

Great store with a whole bunch of helpful employees! They deserve some kudos!

This is the only Home Depot store we shop at, primarily due to its location to our home and the assistance provided by the employees. Besides our general contractor using this Home Depot for a large part of the products/supplies needed for the remodel of our Master and Guest Bathrooms, Kitchen, Bar, and Garage we have purchased two side-by-side refrigerator freezers, a stand-up freezer, 85-gallon water heater, electric stove, upscale micro-wave, home window treatment, carpet, Weber Gas BBQ Grill, BBQ accessories, smoking pellets, salt pellets for our water softener, paint for the interior and exterior of our home painting supplies, truck rental, outdoor power tools, batteries, plants, flowers, garden hoses and associated attachments, insulation for the attic, and day-to-day cleaning products since our return to the states in October 2015. Our Shih Tzu's love going to this store, the staff have always been friendly and especially so when our 'fur kids' are with us; the staff has always provided assistance to us when we needed it. So the bottom line we appreciate this store being where it is, we like the products it offers, we like the staff that assists us (the store does appear to have a large turnover in employees). The only problem that I continue to have is the Military Discount; I always show my Military I.D., they always thank us for our service and we reply in kind but with my experience on 7/4/2021 while the cashier acknowledged my Military I.D. she did not apply the discount. Shame on me for not checking the receipt but I find it rude, after showing my Military I.D. card to ask the question, "did you apply the discount?" - given the cashiers are adults, they acknowledged the military association, and subsequently push bottoms on their computer it appears they do not check the data before closing out the purchase. When I have caught it, instead of the cashier fixing the error right there and then, you have to go to customer service and wait in line wherein the issue is resolved. Unfortunately when you are on a tight schedule, as I was after this purchase, when I reviewed the receipt in the car before leaving the parking lot - the process, for this particular day to resolve the problem actually caused a bigger problem. Just wish the overall professionalism shown by the employees throughout the store would apply equally as well to the cashiers when they are provided the proof of a customer's military association and they do their due diligence so that the customer does not have to ask "did you apply the discount?"

It's the cleanest store I have been too.

Employees are helpful and friendly and willing to help no matter what time of day or night.

When the associates see that you are struggling to lift a heavy item. I would expect them to offer help and not wait to be asked for help.

I like to visit this store because it is easy and quick for me to get to. The staff are always polite and helpful. Products I usually purchase are in stock and the displays are neat and accessible, giving me an opportunity to see additional products I may want to purchase.