Reviews for Thomas Rd #477

Staff can not find merchandise because it is either locked up or Special Order Only. Your credit card. procedure is nothing more than a scam. No longer a PRO!

I initially went to another "big box company" to find only one sample washer (no dryers) on the floor. 😞 Everything had to be done online! I still like to see and feel what I'm buying, especially if I'm spending a fair amount of money. Home Depot always has numerous floor models available made by a wide variety of manufacturers! This is the way I like to shop!!

3 aisles blocked off with no access during a busy time. Asked for help. The person said she’d find someone but never did. We just waited there. Pretty typical.

Loretta st the pro desk is nothing short of rude, unhelpful and simply unpleasant. Very rude and unprofessional

They need someone out at the pickup bay full time directing traffic before someone gets hurt or killed

What a great experience I had this afternoon while purchasing some new tools at location 3609 E Thomas Rd, Phoenix AZ 85018. The new manager there Koryn was great and very helpful. She was awesome sauce to say the least. Thank you. You are very appreciated.

Leilani at the paint counter was very friendly and knew exactly where everything i was looking was located

Staff was available when I needed them

I had one of the best customer service experiences ever at Home Depot thanks to Larry in the paint department. He was incredibly helpful and knowledgeable, guiding me through the best products for my project and even showing me a few tools and gadgets I didn’t know I needed but now can’t live without! He took the time to explain things clearly and gave me some great tips that made a big difference. Honestly, Larry made the whole trip a breeze. Top-notch service he’s a true asset to the store!

When I 1st visited this location several months back I left not pleased. However the company has really made a change . Employees great, assist, ask questions and will walk you through the process of taking care of your business. Great change has taken place and I enjoy visit this store!!