Wausau #4931

Staff are very friendly, knowledgeable & willing to help. I love the store location & it is always clean environment

I probably picked the wrong Friday to go to this particular store for the first time ever seeing the Friday landed on 4th of July weekend. For starters, this store is huge compared to the Home Depot I normally shop at. I've come to find out that bigger doesn't always mean better especially if one if looking for assistance. It appeared that more associates were working at the front (customer service/checkouts) of the store than there were working in the back, notably the appliance department. That desk sat empty for the two hours I was in that store. It took someone from a different department to help purchase my appliances and that individual was someone my wife had to flag down to help us out. The 4th of July weekend is supposedly the second Black Friday in terms of appliance sales. One would figure that department would be staffed to meet an increase in customers looking to purchase. While we were waiting for roughly an hour I noticed two other parties waiting just as long as myself. One gentleman actually flagged down a Depot associate but as he was explaining what he was looking for, the Depot associate told the gentleman everything the gentleman was saying was going over his head and that he needed to get a hold of the appliance specialist. The associate made the page for assistance and NO ONE made there way back so that gentleman was stuck waiting. Another gentleman and his son appeared to know what they were looking for and then started doing the same thing my wife and I were doing...looking for someone to help us out so we could make our purchase. I even went to the customer service desk hoping I could just check out and schedule my delivery there but they couldn't finish the transaction. Finally...once everything was said and done and we went to go checkout, the last disappointing piece to the puzzle reared its head. If you are from one of the states that participate in the 11% offer, you CANNOT use your 11% gift cards on your purchase if you finance your purchase, like we did with our Depot card, 24 month promotion. This was the first time we tried to use those cards to be told we couldn't. Menards doesn't do that. In summary...we came prepared for this purchase. We had printouts of everything we were looking for, knew the cost, knew the promo, knew just about everything we needed to know and it turned out to be a lackluster event due to lack of staffing. The gentleman that helped us in the Millwork Dept., Pete, awesome guy! I would recommend him to anyone. What happened to all the Appliance Dept. people? The second biggest sale of the year and NO ONE was working that department. When told they were probably on break...who in the working world gets a 2 hour break? This was the first and last time I'll shop Wausau Depot. It left such a bad taste in my mouth that I'll order online if my local Depot doesn't have what I'm looking for instead of going here.

Excellent customer service working with me to find a product and place a special order.

I started with Menards, purchasing materials to remodel my parents' kitchen but an employee in the lumber area made a rude comment that a $8 and a $200 price difference on an error made by them is not a priority to fix the issue. I'm turned off by this rude comment that I'm being looked down based on the value of what I buy and not in the contribution of my business. I shop at Home Depot now for materials b/c of the good customer services I've received from Katrina in the Appliances dept. Thanks!

I use the Home Depot App to locate products in the store. However, I needed help in the hardware section. Jim M. found the part I needed and was very pleasant. Thank you.

Pete does a great job in the building materials area. He provided options and helped guide us through what we wanted

I met with Kitchen Designer Sarah Nerad who was very helpful! She stepped me thru the kitchen remodel process and provided her expertise. I don’t plan on shopping anywhere else at this point for kitchen cabinets & flooring. She’s a pleasure to work with!

Wonderful helpful employees. First person of contact was actually a vender in the garden area, and went out of her way to answer my questions, even going inside to ask clerk. I am recently disabled so our conversation was from my van. It is very difficult for me to walk, and I can’t carry anything while walking as need to “hold on” to stand. I called customer service and they sent out Patty to choose plants. I gave her cash and she checked out for me and placed plants in van. 100 % super service! Thank You All!