#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(301)644-2802

Rental Center

(301)644-2808

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

51 N Mccain Drive

Frederick, MD 21702

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 546 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (546)
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Showing 1-30 of 546 reviews
Over ran by rodents
Went to the garden section to buy some gloves. When I tried the gloves on it was filled with something. When I turned then inside out it was mice droppings. I looked in the box and it was also filled with droppings and a mouse looking up at me. Never been so disgusted and when I told an associate all he said was that it was a constant problem.
by
    Buisiness
    I buy this 2 days ago
    by
      • Recommended
      Great help and advice!
      Your employee helped us to make better choices!
      by
        • Recommended
        Home Depot Flooring Department is Awesome
        Kafilat Akande in flooring got me great product options and pricing! Totally recommend their measuring services and product selection at prices that you can afford or finance.
        by
          • Recommended
          Excellent staff and well maintained store
          This store has an excellent staff and the store is well maintained. During my most recent experience I ordered a large item and requested curbside pickup. The process was fast and efficient, I was in and out in very little time. Thank you to the staff at West Frederick Home Depot.
          by
            GRATE PLEASE
            HAPPY FAMILY WORKING
            by
              • Recommended
              Excellent customer service
              Carol and Gold were extremely helpful during the buying process. They understand their product and was a pleasure to work with.
              by
                • Recommended
                No one to help in the Garden center in MAY???
                Went for 8 bags of soil. No one working at the drive thru, go inside, 1 guy in all of the garden center & he’s the 1 cashier. He left the register 3 out of 6 customers on self check out because it’s not really self checkout. Wait for help, a woman says “I’m the only one here”. So, for simple basic help or question, there’s no one around to help. It’s May, garden season, maybe get more help, have 2 guys in drive thru, 1 to collect & 1 to load.
                by
                  1 found this review helpful
                  Extremely super Friendly
                  Super store. I would drive extra 20 minutes just to go there and shop. All the staff and managers are friendly. Tracy manager there is so knowledgeable about the products and really loves to take care of her customers. Whenever I go there she always helps me and makes sure I get the best customer service.
                  by
                    • Recommended
                    Wonderful experience
                    I was greeted and got my info where the item was located quickly. ALL in ALL a delightful shopping trip. My project was completed and I am happy
                    by
                      • Recommended
                      Exemplary Employee
                      Kapilat in flooring was extremely knowledgeable and totally invested in ensuring our experience and decision making process was fun and easy!
                      by
                        • Recommended
                        Jennine is a Fantastic Associate!
                        Need red wall blocks and none were accessible. Asked Jennine and she not only retrieved Logan with the forklift but she helped me load them into my vehicle! I will keep coming back as long as Jennine is working there!
                        by
                          • Recommended
                          Miguel is an asset to Home Depot
                          Home Depot's employee, Miguel, was so incredibly polite and knowledgeable. All the employees are just wonderful there, but this young man's professional demeanor was just above and beyond outstanding.
                          by
                            • Recommended
                            Moving Supplies
                            Home Depot carries the best quality packing materials if you are looking to prepare for a change in residence. Their "heavy duty cartons" are excellent and their wrapping materials are diverse and not available elsewhere.
                            by
                              Customer service.
                              Store cashier, Dorothy, was very rude. No greeting upon putting purchases on the counter, no,”thank you”upon completion of purchase even when customer said “ thank you”. Clearly demonstrating she could care less about customer service.
                              by
                                Excellent
                                Excellent job good atención
                                by
                                  • Recommended
                                  Very cheerful and smiley employees
                                  Both Cathrine and Ashley in the Garden dept were extremely delightful. They were both smiling and cheerful. They put a smile on my face and boosted me up. A boost I needed and that I am happy that I got. I am glad I decided to pick up a tree today. Thank you Catherine and Ashley.
                                  by
                                    • Recommended
                                    Zach in plumbing was great
                                    He was very friendly, helpful, and experienced
                                    by
                                      • Recommended
                                      Fast stop
                                      Easy access, covered contractor parking
                                      by
                                        • Recommended
                                        Untidy cluttered and unfriendly
                                        Stock in the isles, shelves untidy, staff more interested in personal conversations than helping customers. I received a disgusted look when I stood by two associates attempting to ask a question.
                                        by
                                          Great store
                                          There is several employees in the Home Depot that make my shopping experience awesome. They’re friendly, knowledgeable and helpful.
                                          by
                                            • Recommended
                                            summer stuff
                                            The employees were very helpful and knowledgeable
                                            by
                                              • Recommended
                                              Aziz in paint is great
                                              Axis is patient and kind, paint stresses me out. He’s wonderful.
                                              by
                                                • Recommended
                                                Friendly staff
                                                The staff is always so friendly whenever I come in. I have been going there a lot for a remodeling project so many of the employees have become like friends/family to me. If you want quick, friendly, and helpful service, I would really recommend this place.
                                                by
                                                  • Recommended
                                                  Excellent service in the flooring department.
                                                  We are redoing our floors with luxury vinyl. Great selection of colors to choose from. The HD associate was most kind and efficient in her duties to help quickly. All associates in the department we eager to help and most respectful. Would consider doing business again at Home Depot store #2511 on McCain Drive in Frederick, MD.
                                                  by
                                                    • Recommended
                                                    Quick trip
                                                    I was short on time and when I pulled up to the store the parking lot was full. I walked in to the severice desk to pick up a special order door. I was helped right away. 10 minutes and gone. Thanks for knowing how valuable customers time is.
                                                    by
                                                      • Recommended
                                                      Great Service!
                                                      I purchased 40 bags of mulch and had no problems getting assistance from one of their staff. He was courteous and efficient. I'll be sure to shop there the next time I need something for my home.
                                                      by
                                                        • Recommended
                                                        Recommended
                                                        It was great shopping at this store
                                                        by
                                                          • Recommended
                                                          Paint Department is great!
                                                          The employee at the paint department suggested a paint that was on sale that would cover in one coat, instead of the more expensive paint that I saw on the display. He was right and it looks great for almost half the cost!
                                                          by
                                                            • Recommended
                                                            Top Store
                                                            Since moving to the area this is one of the only stores where I consistently have great customer service, items always stocked, and a friendly experience. Usually spearheaded by a great employee in particular. Kafilat.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 546 reviews

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