Reviews for Western Hills #3822

This is the best Home Depot and big box store to shop in Cincinnati tristate.

excellent price on shelving and friendly helpful employee to assist with all questions

This is not the first time that I have encountered Loretta and dealt with her at the store! Whenever she is at the customer service desk: whether it be to return something or just asking for assistance she ALWAYS has a smile on her face and is very knowledgeable, very friendly and very customer focused. I recommend her to family and friends that when she’s working to go to her to obtain her help!!

Always satisfied with selection and service

knowledgeable employees with a service oriented attitude toward the customer

Not enforcing the their own mask mandate properly.

They lie to customers and when calling for help they play phone tag or simply put you on hold and don't answer. There delivery service is never on time even though you have paid extra for their service. To add insult to injury after waiting all day, there is no phone call as to why they are a no show. I called again they promised the next day delivery...again no show and no phone call. What a disaster I had to go purchase the driveway sealant somewhere else to complete the job. You need to fire these employees. You have no idea how to run a business. I am just sure you will bury these comments.

I did purchase items at the Western Hills store but letter today I went to the HIghland HD to meet with Jeanne. Jeanne was at the Highland HD, NOT the Western Hills.

This store is the best! They have always gone above and beyond to accommodate me whether it’s giving me helpful advice or helping me load up my car. Their employees are very knowledgeable and kind and their store is clean. My puppies love going too! Thank you Home Depot for helping me make my home beautiful!

CUSTOMER SERVICE WAS VERY HELPFUL AND FRIENDLY, THEY HAD SMILES ON THERE FACES EARLY IN THE MORNING.

best prices from far around and always plenty of stock on the shelfs.people save gas stop running all over town to save a buck.your home depot is just around the corner from your home,and just thank the gas you will save.heck thats more money to spend at your home depot store.i know where i shop and get what i need to get the job done,know where but my western hills home depot......there the best shop around and ,bet you will be back.thanks home depot.big greg..............

Kathy in the paint department was spectacular. Kathy was very informative and gave us so many options. She was also giving me insight on thing that would have never occurred to me while picking out certain paints and primers. Kathy in my opinion was very empathetic to us being first time home owners. I also appreciate that she came to us and offered help. Audrey the cashier was great! She was very patient with us even though we were very indecisive. She kept checking on us and was happy to assist us. These two went above and beyond our expectations!

I find thee store at western hills well stocked, well maned, and well organized. even when busy shopping is a good experience,

I had a total of 5 employees giving me their time to assist me: 1 to try and find disinfectant wipes/ ! to take me to the aisle for merchandise I was looking for/ 1 to locate a scratch & dent item{refrigerator)/ ! who noticed a broken mask strap who then gave me a new mask / and 1 who retrieved a box for me that defied my 4'11" height!

Cashiers are very unfriendly. Seems like that don’t want to perform their job.

This is my Favorite store and due to Covid-19 this has been the only store that I feel safe due to the fact that I have someone High Risk at Home and thanks so Highly for implementing the policy and procedures in place for your Customers (Outstanding Service)

DISAPPOINTED THAT DELIVERY WAS NEVER MADE NOR WAS A CALL MADE REGARDING THIS MATTER-OVER $1200.00 PURCHASED FROM GARDEN CENTER AND THEY DID NOT HAVE PRODUCT. WE HAD TO CALL ON THE DELIVERY DAY AFTER WAITING HOURS FOR A CALL TO ESTABLISH TIMELINE-BAD SERVICE!

Know what you need and where it is before you get there, cause no one there is going to help you. They will literally turn and stare at the floor as they walk by to avoid helping.

The gentleman that helped me in the lighting department and the cashier Kelsea were great!

I have been shopping at this location for nineteen years. Usually it is a very positive experience. But recently I found that the item I needed was listed on the website as unavailable for several weeks - when they actually had an abundance in stock. When I physically visited the store during the Covid-19 epidemic in May 2020 I witnessed HD employees either not wearing masks or wearing them below their noses. This does not instill me with confidence in HD's desire to retain customers.

During corona virus time, employees were cleaning carts regularly and counting number of people carefully. We had to wait in line outside, and line had distancing marks on the ground. Reps in kitchen dept. are knowledgeable, efficient, and friendly.

I've been to Home Depots in our area at least three times a week for a bathroom renovation we had scheduled before this crisis. The Western Hills store is laid out nicely, things are organized, especially in the plumbing department, and the staff has always been willing to help sort out any issues that arose with pick-up orders or items not being in stock. I'd definitely recommend this store.

Jon Scott and Ashley are an awesome group of people

Workers in garden center are nowhere to be found and rude. Did not take customer service seriously. Took me 30 minutes of wondering around to find someone that could answer my question. Other than that, shelves were stocked and not a very long wait time to checkout.

The staff at this store are top notch!! Very friendly, professional, and knowledgeable!!

Great customer service. Great knowledgeable employees.

Always stocked and always clean, employees at this location know what they are doing and are extremely helpful.

Always have what we need, great prices and great staff to help no matter what the project.

Usually, the staff assigned to a given 'department' has greater personal knowledge of that Dept's inventory, & applications. More knowledge than the staff I've encountered in a competing LARGE Home Improvement retailer.

I was so happy to get the help tonight 3/10/2020 from Kayla who works at the paint counter. She assisted me to find all 5 items on my list, I was in and out in 15 minutes, and I was very pleased! The store was clean, organized and everyone was helping everyone there. The Cashier Sharlot was very helpful too! Go around 8pm and you'll get what you need fast! Thank you