#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(502)339-4730

Tool & Truck Rental

(502)339-4724

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

10301 Westport Rd

Louisville, KY 40241

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 466 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (466)
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Showing 1-30 of 466 reviews
Best Community Support
Always willing to go the extra mile to help those in need best store in the Louisville area!
by
    • Recommended
    1 found this review helpful
    NO HELP
    I think most of the guys working at HD are there for benefits and not to help customers. I passed a employee getting carts from the parking lot, I had a load on a cart, he didn't even look at me just passed me up and went inside. Had to load my material by myself.
    by
      my trip to Home Depot.
      Home Depot generally has the products in which my company is looking for nationwide we spend roughly $1.5 million in your store on occasion you still will not have the product that we’re looking for but most generally have been able to guide us to one of your other stores that we also purchased a great deal of merchandise through the Internet
      by
        • Recommended
        Waiting
        Purchased doors for installation. It's been eight days without hearing from the installers.
        by
          Nice store
          Visited this store for porch furniture cushions. They didn't have what I needed. However, the store was very clean and orderly making shopping a snap!
          by
            • Recommended
            My go-to store for home improvement
            I get good customer service at this location and they usually have sufficient quantities of items I need. Their combination of price, quality and convenience keep me coming back. And the military discount which is much appreciated.
            by
              • Recommended
              Home Improvements
              Home Depot is in go-to for everything relating to improving the overall look of my home!
              by
                • Recommended
                Great Staff
                Emily was very helpful and kind and made my experience a great one.
                by
                  • Recommended
                  Superior Service Employee Jay
                  Didn’t find item we came for but left with more than we needed with cashier Jay turning our visit into a pleasurable experience. Polite friendly helpful with a servants heart and attitude in caring for older population
                  by
                    • Recommended
                    Bad customer service!!!!!!
                    First purchased an electric range. Go to install it and there's no power cord. Find out that was a separate purchase I wasn't told about. Chatted online about the power cord...employee told me the type I needed and sent link for it. Went to store to pick up, got home and it was the wrong cord. So now another trip back there. Pretty bummed!!!!
                    by
                      The best problem solving and improvement source for Home Owners.
                      I am seldom disappointed by HD not having what I need. Often times what they have and what I thought I needed are not the same. Generally speaking HD's solution is way better than my expectation.
                      by
                        • Recommended
                        Customer service
                        Weston at the service desk was very helpful and nice and even thanked me for shopping here. You need more customer service employees like him.
                        by
                          • Recommended
                          Helpful
                          Moved here 2 yrs. ago and Home Depot is across the street from me. Very convenient and each time I go in, someone is always there to help me find what I need.
                          by
                            • Recommended
                            LaRhonda was great
                            This is my 3rd LARGE purchase of the Husky brand tool boxes and storage. LaRhonda was so nice and so calm and cool handling the problems of the ad on the internet and store computer did not match as for free delivery. Her professional attitude was greatly welcomed during a stressful situation!!! Thank you LaRhonda!
                            by
                              • Recommended
                              Great Prices!
                              I bought some tools from home depot and the prices were totally affordable and everything was there that I needed
                              by
                                • Recommended
                                Concerning store associate
                                The store associate needs more training on how to address the concerns of the customers. However the cashier Jason was great. Hats off to Jason!!!
                                by
                                  • Recommended
                                  Great customer service
                                  Kristen was a very helpful woman assisting me on the way out the door making my purchase
                                  by
                                    • Recommended
                                    Customer service
                                    Saramma is the best! Great customer service.
                                    by
                                      • Recommended
                                      Bunch of kids working here
                                      Good merchandise and some good sales but the employees have no clue what they are doing..
                                      by
                                        Discrimination.
                                        I feel like I was discriminated against because most of the demographic are not African-American at that location. I spent a lot of money with Home Depot cash your name was Pat. He was very rude. When I told him he charged me that the items were not the same. He got out and walked off and left me embarrassed in front of everybody like I did something wrong, I asked the cashier for his name. He refused to give it to me. I asked him for the manager when manager did not apologize for the service. He asked, how could he help explain to him what happened? He still didn’t apologize I asked mag for his name the cashiers name the manager refused to give me his name.
                                        by
                                          Home Depot, Westport Road, Louisville, KY
                                          This is a great store with helpful employees and typically quality Home Depot products. I have spent ~ $15,000 here in the past year as I've been replacing a large deck at my residence.
                                          by
                                            • Recommended
                                            Excellent experience buying Tankless Hot water hester!
                                            The ENTIRE area of Southern Indiana and Louisville KY. Nobody stocked the Appropriate size. THANK YOU Westport Road!
                                            by
                                              • Recommended
                                              Hands down blew competitor out of water
                                              I needed to get an oval dryer duct adaptor - a major competitor to Home Depot did not even know they existed. The Home Depot person took me directly to them.
                                              by
                                                • Recommended
                                                Too many dogs roming the store
                                                Home Depot allows non service dogs to enter their store on or off a leash. The night I was there, there two non service dogs one on a leash and one not, just roaming around. As a person who has been mauled twice, it made me extremely nervous. When I told the clerk he laughed at me. There are many other places to buy the fridge and dishwasher I was shopping for,.
                                                by
                                                  These are the nicest people, who will go out of their way to help you.
                                                  Really kind people who try hard to make a great shopping experience.
                                                  by
                                                    • Recommended
                                                    my shopping trip
                                                    everyone I met at store 2305 including the store manager made certain that I was completly satisfied.
                                                    by
                                                      • Recommended
                                                      Helpful, clean, and well stocked
                                                      I am renovating my house and everyone has been so helpful— they’ve offered great ideas for where to spend and where to save.
                                                      by
                                                        • Recommended
                                                        Great experience with major door order
                                                        The two men that helped me with a major order for replacing a large exterior 4 panel door and a basement exterior door went above and beyond and saved me thousands of dollars and numerous headaches.
                                                        by
                                                          • Recommended
                                                          Lumber Department
                                                          Helped my saw my planking to the exact size. Thanks
                                                          by
                                                            • Recommended
                                                            Customer service?
                                                            Cashiers are no help at Self check almost like they don’t want to do their job.
                                                            by
                                                              Showing 1-30 of 466 reviews

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