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Questions and Answers for GE 5.6 cu. ft. Slide-In Gas Range with Self-Cleaning Convection Oven in Stainless Steel

Internet #302558860

Model #JGS760SELSS

Store SKU #1002794385

  • 18,000 BTU Power Boil burner produces fast, intense heat
  • Edge-to-edge cooktop for cooking with pots and pans of all sizes
  • Steam cleaning the oven after cooking saves time and effort

Questions & Answers

188Questions
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Q:IT IS NOVEMBER 2020, AND THIS STOVE IS OUT OF STOCK. WHAT EXACTLY DOES THAT MEAN? WILL IT EVENTUALLY BE "IN STOCK" OR WILL BE BE DISCONTINUED?
by|Oct 28, 2020
1 Answer
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A:  To better answer your question, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. HC

by|Oct 30, 2020
    caret
    Q:I noticed that many of the GE gas ranges that are purchased online are nonreturnable. What if there are issues or product is damaged? Are we stuck with it?
    by|Oct 26, 2020
    1 Answer
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    A:  To better answer your question, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question. HC

    by|Oct 27, 2020
      caret
      Q:Does model JGS760SELSS4 have the oven temperature probe? Manual states on some models, but I’d like to know if this specific model actually has the oven probe. I am replacing on older ge profile range and love the oven probe feature.
      by|Sep 28, 2020
      2 Answers
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      A:  No

      by|Oct 13, 2020

      A:  Hello, thank you for your question! This range does not have a probe accessory. We sincerely apologize for the inconvenience. We hope this helps! Please let us know if you have any additional questions. – CV

      by|Oct 27, 2020
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        Q:Is anyone else’s oven smelling like gas?? Very strong gas smell everytime i turn my oven on.
        by|Sep 16, 2020
        1 Answer
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        A:  Hi there, Ivan - Thanks for reaching out about this! When the oven first starts, it is normal to detect an unusual odor coming from the range. This odor is caused by the combustion of gas at the burner, and will go away within a few minutes as the oven heats up. Unburned gas also has an odor. Some people equate the odor of unburned gas to the smell of rotten eggs. If you smell gas, promptly call your local gas company. We hope that this helps. Feel free to reach us at the "Contact Us" link on our website. -Mikayla@GEA

        by|Dec 1, 2020
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          Q:Looking to buy a burner cover
          by|Sep 4, 2020
          1 Answer
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          A:  Hi Michelle - Thanks for viewing GE Model # JGS760SELSS! Side grate dimensions are 1½” H x 10¼” W x 19½” D. Center grate dimensions are 1½” H x 9¼” W x 19½” D. We hope this is helpful. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

          by|Sep 10, 2020
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            Q:Does the convection fan run constantly or intermittently in convection modes? We recently purchased this range and while the exhaust fans run while the oven is on the convection fan visible in the back of the oven never seems to turn when cooking in "convection bake" or "convection roast" modes.
            by|Sep 2, 2020
            1 Answer
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            A:  Hi Laura - Thanks for reaching out to us and for choosing GE Model # JGS760SELSS! We are happy to address your concern regarding the convection fan. The fan will only run when the bake burner is off during the convection bake. The fan does not run when the bake burner is on and calling for heat. The fan will cycle on and off frequently; this is normal. Take a look at the following link - Gas Range Convection Baking and Roasting: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22112 - If the fan is not operating, a technician may be required for an accurate diagnosis. To schedule service online visit: www.geappliances.com/ge/service-and-support/service.htm - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

            by|Sep 10, 2020
              caret
              Q:Can the burners be lit with a match when the electrical power fails? Also, is the stainless steel onthis range fingerprint free?
              by|Aug 31, 2020
              2 Answers
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              A:  Yes you can light it with a match or BBQ grill lighter during a power outage. Oven will NOT operate without power as the oven is computer controlled and regulated. Surface is NOT fingerprint free. Would recommend Wieman Stanless Steel wipes for that.

              by|Sep 2, 2020

                A:  Hi Bobbi! Thanks for your interest in model number JGS760SELSS. We'll be happy to help you with these questions! The surface burners may be lit with a match. Using extreme caution, hold a lit match near the ports beneath the surface burner cap, then slowly turn the knob to the LITE position. Once lit, surface burners will continue to operate normally. In the event of a power failure, the oven is inoperable and no attempt should be made to operate it. This range is not fingerprint resistant stainless steel. We currently offer model number PGS930YPFS in the fingerprint resistant stainless steel finish. We hope this helps! - Emily

                by|Sep 3, 2020
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                  Q:Can you use butane with this range or do you have to buy one for butane?
                  by|Aug 31, 2020
                  2 Answers
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                  A:  Hi Kaykay121596 - Thanks for considering GE! Butane cannot be used to operate our gas ranges. If used, large reddish flames would smoke up the range and the house. It is not readily available except in commercial grades, which can't be used with our residential use ranges. All of our gas cooking appliances come ready to be connected to natural gas and also come with an LP conversion kit to connect to LP (Liquid Propane). Keep in touch at GEAppliances.com. Sue

                  by|Sep 3, 2020

                    A:  I'm not sure you mean Butane.... You can not use Butane with this appliance, You can use Propane or LP. You will have to convert the stove to Propane which I did when I received it. Hope this helps.

                    by|Sep 1, 2020
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                    Q:What are the propane BTU’s for each burner on the range?
                    by|Aug 18, 2020
                    1 Answer
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                    A:  hi Khali - Thanks for viewing GE Model # JGS760SELSS! Burner BTU's (Natural) are as follows: Left Front 18,000; Left Rear 5,000 Simmer; Right Front 15,000 Power Boil; Right Rear 9,500; Center 10,000. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

                    by|Aug 21, 2020
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                      Q:are the grates hinged?
                      by|Aug 12, 2020
                      3 Answers
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                      A:  No.

                      by|Aug 14, 2020

                        A:  The grates are not hinged. They come off the top of the stove completely and fit into the dishwasher for easy clean up!

                        by|Aug 14, 2020

                          A:  Hi Julie - Thanks for viewing GE Model # JGS760SELSS! The grates are not hinged. The heavy duty grates can be easily and safely cleaned in the dishwasher or place in the bottom of the self-clean oven. Keep in touch at GEAppliances.com. Sue

                          by|Aug 18, 2020