Questions and Answers for KOHLER Seal for Dual Flush Toilets

A:  Hi Kcna3, this is Paige with Kohler Customer Service. I am happy to address your question. Flush valve seals are not interchangeable. To better assist we would require the model number of your toilet (4-6 digits stamped or engraved on the inside back wall of your tank). Please contact our Customer Service team at 800-456-4537 M-F from 8am to 5pm CST, and we would be happy to help. Thank you for choosing Kohler.

A:  Hello Martha, this is Lisa with Kohler Co. I am glad to address your inquiry. The seal designed for the flush valve you referenced is part number K-1131496. This would be the only seal that can be used. Thank you for choosing Kohler.

A:  Hi Robert, this is Lisa with Kohler Co. I am glad to answer your question. The dual flush valve seal for the K-3988-0 is K-1203764. The referenced seal is not compatible with this toilet. Thank you for choosing Kohler.

A:  Robert, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. I do apologize, K-1131496 is not the same dual flush seal as K-1203764. Replacement parts are model specific and not universal. Thank you for choosing Kohler.

A:  Hi Tom, this is Sarah with Kohler Customer Service. I am glad to address your question. Yes, the 1036161 changes to part number 1131496. This is a direct replacement. Thank you for choosing Kohler.

A:  Hi Patt, this is Sarah with Kohler Customer Service. I am glad to address your question. This is not the correct flush valve seal for your toilet. The correct part is 1036170. For additional assistance with your order, please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST). Thank you for choosing Kohler.

A:  Hi Nosaj, my name is Meli with Kohler Co. I am happy to assist with your question. The seal K-1131496 is compatible with the Persuade toilet. Thank you for choosing Kohler.

A:  Hi Scott B., this is Sarah with Kohler Customer Service. I am glad to address your questions. This seal measures 2.48" OD and 1.24" ID. This is designed for exclusive use with select Kohler toilets. Thank you for choosing Kohler.

A:  Hello Terry, this is Keisha with Kohler Co. I am happy to assist. To be assisted with service parts, we would ask you to contact our customer service team at 1-800-456-4537 so we can obtain the model number of your toilet and advise the seals for your dual-flush flush valve. Thank you for choosing Kohler.