Questions and Answers for Masterbuilt 30 in. Dual Fuel Propane Gas and Charcoal Smoker in Black

A:  Carolyn, Please follow the troubleshooting information provided. Flame sensor wire not touching the burner. It should be touching the flame when running. (kinks in wire are okay). If the flame sensor is out of the flame it will cause the gas to shut off as it only allows gas flow or shuts off gas flow when it does or does not detect flame. · Cabinet temperature wire is clean and free of kinks · There are no blockages in the burner.

A:  I use it primarily for smoking and it's pretty easy to keep between 225 & 275, outside of the spikes that come when you add wood (the propane is always on) which go up to 500 +. So 200 to 600 I'd say.

A:  I have seen it hold at 200 F and go up to 300 F.  I have never tried going higher than 300 F for smoking meat, but I am sure it would. Also I use a digital remote thermometer so I feel like this is pretty accurate.   I hope this helps. 

A:  I estimate about 30 lbs

A:  Dear Larry, Thank you for your question. This unit is 59 lbs.

A:  Dear Jane, No, Masterbuilt® smokers cannot be converted to natural gas. Our units are tested and designed to operate on LP gas and our company does not do any testing with natural gas. Therefore, we do not sell a natural gas conversion kit nor recommend the use of natural gas with our products.

A:  You'd probably have to get an adapter. Its made to hook to a propane tank

A:  No

A:  No

A:  Dear jill, Masterbuilt® smokers cannot be converted to natural gas. Our units are tested and designed to operate on LP gas and our company does not do any testing with natural gas. Therefore, we do not sell a natural gas conversion kit nor recommend the use of natural gas with our products.

A:  Dear Jenn, Please look in your manual for troubleshooting assistance, as there are different components you will need to check. If your issue continues, you will need to create a contact us form located on our website so we are able to assist.

A:  Usually its a ventilation  problem but it may be a bad controller since its an electric smoker.

A:  Dear Elaine, Please send this information and a photo to our social media team so we are able to provide assistance.

A:  Dear Wheels, Yes, this unit includes rear handle and wheels make moving smoker easy.

A:  Yes there is one set (2 wheels) that come on it so you can lean it and push it easily.